APN Software Services Inc

APN Software Services Inc

20 open positions available

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2 employment types
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Contract
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APN Software Services Inc

Proposal / Sales Application Engineer

APN Software Services IncAnywhereContract
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Compensation$70K - 120K a year

Developing detailed proposals for medium voltage drives, interpreting client specifications, and coordinating bid processes. | Experience in medium voltage inverter products, strong proposal development skills, and relevant technical knowledge in electrical engineering. | Job Title: Sales Application Engineer Duration: 1/1/26 to 7/4/26 potential temp-to-hire Location: Fully remote Schedule: 40 hr work week. Work Time Start: Between 7am- 9am - Work End Time: Between 3pm- 5pm We are looking for a Sales Application Engineer - MV Drives. Owns end-to-end proposal development for MV drives, strong understanding of medium voltage inverters / drives is critical. This is a hands-on proposal role, not just review or support. The Industry-Leader of Motors and Drives Position Overview: The Sales Application Engineer is responsible for the end-to-end completion of high-quality proposals, quotations, bids and tender responses, which are both technically and commercially aligned with the client’s specifications for medium voltage drives. This is a remote position. Responsibilities: • Timely preparation of detailed engineering proposals for the medium voltage drives product line. • Accurately interpret client’s technical specification and produce a compliant technical proposal, offering more suitable alternatives where appropriate. • Accurately interpret client’s commercial requirements and ensure any commercial or contractual risks to the company are identified and mitigated. • Ensure proposals pricing and estimating is in line with company’s agreed strategies on sales and marketing, charge out rates and availability of engineering resource. • Act as a single point of contact for customer, outside sales and our representative channel and undertake a negotiating role when preparing costed proposals. • Arrange and take a lead role in ‘bid review’, ‘bid clarification’ and ‘sales handover’ meetings. • Write high quality technical and commercial documents and reports and present them to both internal and external audiences. • Liaise with internal collaborators to assist in collating accurate data for the preparation of proposals. Your Profile • Experience in business for medium voltage inverter products • Strong skills in communication, organizational change and influencing without authority • Experience and strong abilities in the use of tools for proposal development Required Knowledge/Skills, Education and Experience: • BS/BA in Electrical Engineering, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. • 1-3 years of experience in related field and successful demonstration of Responsibilities as presented above. Advanced degree MAY be substituted for experience, where applicable • Demonstrates extensive knowledge in field of specialization or multiple subject areas to the successful completion of sophisticated assignments. • Optimally serves as point of authority and/or source of technical/scientific knowledge for area of expertise. • Demonstrates extensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues. APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Technical proposal development
Customer communication
Solution customization
Technical and commercial report writing
Verified Source
Posted 6 days ago
APN Software Services, Inc

medical devices Technical Writer - Framemaker & Flare MDR

APN Software Services, IncAnywhereContract
View Job
Compensation$90K - 130K a year

Create and revise complex technical documentation for medical robotics devices ensuring compliance with regulatory standards. | 5+ years technical writing experience in medical devices or regulated industries with proficiency in authoring tools and strong communication skills. | Please contact Abdul on "" OR email me at "" Intake notes: Position Overview • Type: New role, Start Date: Target is October 6, 2025, • Purpose: To create customer-facing documentation for a complex medical device. Work Arrangement • Hybrid: Preferred, but flexible depending on the candidate. • Remote Work: Could be up to 90% remote for highly qualified candidates. • Location Preference: Initially targeting Boston-area candidates, but open to nearby states (NH, VT, ME) for exceptional profiles. • Local candidates from the Boston Area preferred, however remote candidates can apply • Open to part-time and full-time applicants Interview Process • Format: o Initial phone screens. o One half-day in-person interview with multiple team members. o May be lighter if candidate provides strong samples of previous work (e.g., published user manuals). Job Description: We are seeking a Contract Technical Writer to join our Endovascular Robotics business within Advanced Therapies. This role involves translating complex technical engineering processes and details into clear, accurate, and compliant documentation for a cutting-edge medical robotics system. We are a global technology leader in robotic-assisted vascular interventions. We believe the combination of endovascular robotics, image guidance and dedicated devices will change the way neurovascular procedures will be done in the future, enabling better outcomes, and enabling our customers to provide better access to care. As a Contract Technical Writer, you will be responsible for: • Author and revise IFUs, operator manuals, installation manuals, service manuals, and quick reference guides in accordance with FDA, MDR, and ISO standards. • Translate complex engineering concepts into clear, concise, and accessible documentation for clinical and technical audiences. • Collaborate with cross-functional teams (engineering, regulatory, human factors, QA) to gather source material and verify/validate content. • Maintain version control and traceability of documentation. • Support risk management and design history file (DHF) documentation as needed. • Assist in developing templates, style guides, and documentation standards. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers: • Familiarity with usability testing, risk management, and regulatory documentation (FDA 21 CFR Part 820, ISO 13485). • Experience with authoring tools (e.g., Adobe FrameMaker, MadCap Flare, Microsoft Word) and content management systems. • Experience authoring IFU/operator manuals for highly complex medical devices. Required skills to have for the success of this role: • Bachelor s degree in Engineering, Technical Communication, Life Sciences, or related field. • 5+ years of experience in technical writing, preferably in medical devices or regulated industries. • Strong attention to detail, organization, and ability to manage multiple projects. • Excellent written and verbal communication skills. Experience Requirements • Minimum: 8+ years preferred (initially listed as 5+). • Ideal Candidate: Someone who can work independently with minimal oversight. Must-Have Skills/Experience • Experience writing or leading creation of user guides for complex electromechanical or software-based medical devices. • Background in the medical device industry. • Ability to work independently. • Familiarity with tools such as: o Adobe FrameMaker o MadCap Flare o Microsoft Word Nice-to-Have • Experience with robotic systems. • Experience developing training materials. Collaboration • Will work closely with: o Systems Engineering o Product Management o Usability Teams Please contact Abdul on "" OR email me at ""

Technical Writing
Medical Device Documentation
FDA 21 CFR Part 820
ISO 13485
Adobe FrameMaker
MadCap Flare
Microsoft Word
Regulatory Documentation
Risk Management
Usability Testing
Verified Source
Posted 3 months ago
APN Software Services, Inc

PM Executive Meetings & Content Operations - Wrike

APN Software Services, IncAnywhereContract
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Compensation$70K - 100K a year

Manage executive meetings, coordinate global stakeholders, track projects and deadlines, oversee content and asset approvals, and support event execution. | 5-7+ years managing complex projects or executive communications, excellent communication and organizational skills, experience with calendar and stakeholder management, familiarity with Wrike, and ability to work across time zones. | Please contact Abdul on "" OR email me at "" Are you the go-to person for keeping projects on track and ensuring executives are where they need to be and when, with all the support required to succeed? Our high-performing Global Events team is looking for an exceptionally organized, energetic, and proactive Project Manager to orchestrate executive meetings, communications, and content operations across a global calendar of high-visibility events. This isn't just project management rather, you ll be the linchpin between creative, operational, and executive teams. Your superpower is your ability to navigate the personalities and processes of a complex, matrixed organization. You'll keep priorities aligned, manage deadlines with precision, and make sure every stakeholder, asset, and meeting is exactly where it needs to be. What You ll Do Executive Meeting Management - Proactively schedule and manage executive meetings, speaker prep sessions, and cross-team syncs - Balance complex calendars and resolve conflicts - Ensure executive participants have all logistics, materials, and support required for impactful engagements Global Stakeholder Alignment - Serve as the communication hub between product, marketing, regional, and executive teams - Lead regular status meetings, sharing clear agendas and follow-up action items - Herd cats with a friendly persistence: chase late inputs, track outstanding approvals, and follow up on unanswered emails Project & Deadline Management - Support projects in Wrike, ensuring all deliverables and dependencies are tracked - Keep everyone on task track task ownership and timelines, flag risks, and ensure no detail falls through the cracks - Maintain real-time dashboards and reports; communicate blockers early and often Content & Asset Coordination - Oversee intake, routing, and approval of presentation decks, videos, briefing documents, and customer stories - Coordinate last-minute updates and ensure version control across all assets - Work closely with creative teams and executives to consolidate feedback and reach final approvals Event Execution Support - Partner with show production leads to guarantee scripts, clickthroughs, and onstage materials are ready - Join onsite teams as needed to manage live changes, support executive speakers, and resolve any issues at a moment s notice What You ll Bring - 5 7+ years managing complex projects, executive communications, or cross-team operations ideally within marketing or events - Exceptional people skills, coordinating amongst multiple stakeholders - Experience booking executive meetings, managing multiple calendars, and balancing priorities under pressure - Excellent written and verbal communication skills with an ability to bring clarity to complex situations - High attention to detail comfortable chasing deadlines and deliverables - Experience working across multiple time zones and cultures - Familiarity with Wrike or similar project management tools - High tolerance for ambiguity, relentless in bringing order and ensuring accountability Why This Role Matters You will be the engine that keeps our exec communications, content, and events humming smoothly. Your organizational superpowers and influential communication style will ensure our most critical projects, meetings, and milestones stay on track, raising the bar for how we deliver impact across the business. Please contact Abdul on "" OR email me at ""

Project Management
Executive Meeting Coordination
Cross-team Communication
Calendar Management
Stakeholder Alignment
Content Coordination
Event Execution Support
Wrike or similar PM tools
Verified Source
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, and support reactive planning in a hybrid work environment. | Minimum 2 years customer service or order entry experience, proficiency with order management and CRM software, strong communication and organizational skills, ability to work in a hybrid setting. | Job Title: Customer Service/Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service/Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, adapting to a hybrid work environment. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a hybrid work setting. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a reactive planning or customer service support center. - Familiarity with hybrid work environments and remote collaboration tools. - Additional language skills are a plus. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a supportive and inclusive work culture that values your contributions. - We offer opportunities for professional growth and skill development. - We offer a flexible hybrid work schedule to support work-life balance. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Communication Skills
Organizational Skills
Time Management
ServiceMax
Reactive Planning
Remote Collaboration
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, and support reactive planning tasks in a hybrid work environment. | Minimum 2 years experience in customer service or order entry, proficiency with order management systems and Microsoft Office, excellent communication, multitasking, and organizational skills. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and Microsoft Office Suite. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a reactive planning or customer service support center. - Familiarity with hybrid work models and remote collaboration tools. - Additional language skills are a plus. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? If you are interested in joining our team at APN Software Services, Inc., please submit your resume and cover letter through our careers page or email us directly at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Communication Skills
Time Management
Detail Orientation
ServiceMax
Reactive Planning
Remote Collaboration
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Manage and process customer orders, respond to inquiries, coordinate with internal teams, and support reactive planning in a hybrid work setting. | Minimum 2 years experience in customer service or order entry, proficiency with order management systems, strong communication and multitasking skills, and ability to work in a hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services, dedicated to enhancing client satisfaction and operational efficiency. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring seamless order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries, process orders accurately, and collaborate effectively with internal teams to meet service goals. What You'll Do: - You will manage and process customer orders efficiently, ensuring accuracy and timeliness. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will coordinate with internal departments to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and order statuses. - You will assist in tracking order fulfillment and delivery schedules. - You will support the Customer Service Support Center by providing reactive planning and problem-solving. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and Microsoft Office Suite. - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. - High school diploma or equivalent; associate degree preferred. Bonus Points If You Have: - Experience with reactive planning or supply chain coordination. - Familiarity with ServiceMax or similar customer service platforms. - Previous experience in a hybrid work setting. - Additional language skills. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to hr@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Reactive Planning
Problem Solving
Communication Skills
Time Management
Hybrid Work Environment
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Accurately enter and process customer orders while providing excellent customer service and coordinating with internal teams to ensure timely fulfillment. | Minimum 2 years experience in customer service or order entry, proficiency with order management systems and Microsoft Office, strong communication and organizational skills. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses optimize their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a detail-oriented and proactive individual who can manage order entries accurately while maintaining strong communication with customers and internal teams. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries and provide excellent service. - You will coordinate with sales, logistics, and other departments to ensure timely order fulfillment. - You will track order status and update customers on delivery timelines. - You will resolve order discrepancies and escalate issues when necessary. - You will maintain detailed records of customer interactions and transactions. - You will support continuous improvement initiatives to enhance order processing efficiency. - You will work onsite three days a week and remotely two days a week, collaborating effectively with the team. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Excellent attention to detail and organizational abilities. - Ability to multitask and manage time effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of supply chain or logistics processes. - Previous experience working in a hybrid or remote work setting. - Strong problem-solving skills and a customer-focused mindset. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer the chance to work with a talented and collaborative team. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Communication Skills
Attention to Detail
Time Management
Problem-Solving
ServiceMax
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, and support reactive planning in a hybrid work setting. | At least 2 years of customer service or order entry experience, proficiency with order management and CRM software, strong communication and organizational skills, and ability to work in a hybrid environment. | Job Title: Customer Service/Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses optimize their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and development. Role Overview: As a Customer Service/Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a detail-oriented and proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a hybrid work environment. Bonus Points If You Have: - Experience in a software services or IT company. - Familiarity with ServiceMax or similar customer service support platforms. - Previous experience in reactive planning or supply chain coordination. - Bilingual abilities or additional language skills. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Communication Skills
Organizational Skills
Time Management
Reactive Planning
Supply Chain Coordination
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Accurately enter and process customer orders, respond to inquiries, collaborate with teams to resolve issues, and support reactive planning in a hybrid work environment. | Minimum 2 years experience in customer service or order entry, proficiency with order management systems and Microsoft Office, strong communication and multitasking skills. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong commitment to quality and customer satisfaction, APN Software Services has established itself as a trusted partner in the technology industry. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and providing exceptional support to our customers. This hybrid role requires a proactive and detail-oriented individual who can manage order entries accurately while delivering excellent customer service both onsite and remotely. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries and provide timely updates on order status. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and transactions. - You will assist in managing inventory levels and coordinating with the supply chain team. - You will support the Customer Service Support Center by handling reactive planning tasks. - You will work onsite three days a week and remotely two days a week, maintaining flexibility and communication. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of supply chain and inventory management processes. - Previous experience in a hybrid work setting. - Additional language skills to support diverse customer base. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive work environment. - We offer support and resources to help you succeed in your role. Ready to Apply? Please submit your resume and cover letter to our HR department at careers@apnsoftware.com with the subject line "Customer Service / Order Entry Application." We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Communication Skills
Time Management
Problem Solving
ServiceMax
Inventory Management
Hybrid Work Experience
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Manage and process customer orders, respond to inquiries, collaborate with teams to resolve issues, maintain records, support planning team, and contribute to process improvements. | Minimum 2 years customer service or order entry experience, strong communication, proficiency with order systems and Microsoft Office, detail-oriented, and ability to work in hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services, dedicated to enhancing client satisfaction and operational efficiency. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages professional growth. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring seamless order processing and delivering exceptional customer support. This hybrid position requires a proactive individual who can manage customer inquiries, process orders accurately, and contribute to the overall success of the Customer Service Support Center. What You'll Do: - You will manage and process customer orders efficiently, ensuring accuracy and timeliness. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will collaborate with internal teams to resolve order discrepancies and customer issues. - You will maintain detailed records of customer interactions and order transactions. - You will support the Reactive Planner 2 team by providing timely updates and information. - You will work onsite three days a week and remotely two days, maintaining productivity in both settings. - You will contribute to continuous improvement initiatives within the customer service department. What You Bring: - Minimum of 2 years experience in customer service or order entry roles. - Strong communication skills, both verbal and written. - Proficiency with order management systems and Microsoft Office Suite. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience in a software services or technology company. - Familiarity with ServiceMax or similar customer service platforms. - Previous experience in a hybrid work setting. - Additional language skills. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to careers@apnsoftware.com. We look forward to hearing from you!

Order Management
Customer Service
Communication Skills
Microsoft Office
Problem Solving
Time Management
Hybrid Work Experience
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning tasks in a hybrid work setting. | Minimum 2 years experience in customer service or order entry, proficiency with order management and CRM software, strong communication and organizational skills, ability to work in a hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, adapting to a hybrid work schedule. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a hybrid work environment. Bonus Points If You Have: - Experience in a reactive planning or customer service support center. - Familiarity with ServiceMax or similar field service management software. - Previous experience working in a hybrid role. - Strong problem-solving skills and a customer-focused mindset. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Communication Skills
Organizational Skills
Time Management
Problem-Solving
Hybrid Work Environment
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning in a hybrid work environment. | At least 2 years of customer service or order entry experience, proficiency with order management and CRM software, strong communication and organizational skills, and ability to work in a hybrid setting. | Job Title: Customer Service/Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service/Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, adapting to a hybrid work environment. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a hybrid work setting. - Familiarity with ServiceMax or similar service management software. - Previous experience in a reactive planning or support center role. - Knowledge of the software services industry. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and cover letter through our online application portal or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Communication Skills
Organizational Skills
Time Management
Reactive Planning
ServiceMax
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning tasks. | Minimum 2 years experience in customer service or order entry, proficiency with order management and CRM software, strong communication and organizational skills, ability to work in a hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a detail-oriented and proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining effective communication across teams. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to work independently and as part of a team in a hybrid work environment. Bonus Points If You Have: - Experience in a reactive planning or customer service support center environment. - Familiarity with ServiceMax or similar field service management software. - Previous experience working in a hybrid role. - Knowledge of Nashville market and business environment. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge technology and tools. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email us directly at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Reactive Planning
Communication Skills
Organizational Skills
Hybrid Work Environment
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Accurately enter and process customer orders, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning. | At least 2 years of experience in customer service or order entry, strong communication and organizational skills, proficiency with order management systems and Microsoft Office, and ability to work in a hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive approach to managing customer inquiries and order entries, contributing to the overall efficiency of our service operations. What You'll Do: - You will accurately enter and process customer orders in a timely manner. - You will respond to customer inquiries via phone, email, and other communication channels. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and transactions. - You will assist in tracking order status and updating customers accordingly. - You will support the Customer Service Support Center with reactive planning and issue resolution. - You will work onsite three days a week and remotely two days a week, maintaining flexibility and productivity. What You Bring: - You have at least 2 years of experience in customer service or order entry roles. - You possess strong communication skills, both written and verbal. - You are proficient with order management systems and Microsoft Office Suite. - You demonstrate excellent organizational skills and attention to detail. - You are capable of multitasking and managing time effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a reactive planning or customer service support center. - Familiarity with CRM systems and data entry best practices. - Ability to work independently and as part of a team in a fast-paced setting. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Data Entry
Communication Skills
Organizational Skills
Time Management
CRM Systems
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, coordinate with teams, maintain records, track orders, and support reactive planning in a hybrid work environment. | Minimum 2 years experience in customer service or order entry, proficiency with order management systems and Microsoft Office, strong communication and multitasking skills. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong commitment to quality and customer satisfaction, APN Software Services has established itself as a trusted partner in the technology industry. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and providing exceptional support to our customers. This hybrid role requires a proactive and detail-oriented individual who can manage order entries accurately while delivering excellent customer service. What You'll Do: - You will process customer orders efficiently and accurately, ensuring all details are correct. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will coordinate with internal teams to resolve order discrepancies and ensure timely delivery. - You will maintain and update customer records and order information in the system. - You will assist in tracking orders and providing status updates to customers. - You will support the Customer Service Support Center by handling reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining effective communication with the team. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and Microsoft Office Suite. - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a reactive planning or customer service support center. - Familiarity with Nashville business environment and local logistics. - Additional language skills to support diverse customer base. What We Offer: - We offer a hybrid work schedule with flexibility to balance onsite and remote work. - We offer competitive compensation and benefits package. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive team environment. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to hr@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Reactive Planning
Communication Skills
Problem-Solving
Time Management
Interpersonal Skills
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Manage customer inquiries, process orders accurately, coordinate with internal teams, maintain records, support reactive planning, and work in a hybrid environment. | At least 2 years of customer service or order entry experience, proficiency in customer service software, strong communication skills, and ability to multitask in a fast-paced setting. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services, dedicated to enhancing client satisfaction and operational efficiency. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in managing customer interactions and processing orders accurately and efficiently. This hybrid role requires a proactive approach to support our clients and internal teams, ensuring seamless service delivery and order management. What You'll Do: - You will manage customer inquiries and provide timely, accurate information to resolve issues. - You will enter and process customer orders with precision, maintaining data integrity. - You will coordinate with internal departments to ensure order fulfillment and delivery schedules. - You will maintain detailed records of customer interactions and transactions. - You will assist in identifying process improvements to enhance customer service efficiency. - You will support the Customer Service Support Center as a Reactive Planner, managing service requests and scheduling. - You will work onsite three days a week and remotely two days, maintaining effective communication across teams. What You Bring: - You have at least 2 years of experience in customer service or order entry roles. - You possess strong data entry skills with high attention to detail. - You are proficient in using customer service software and order management systems. - You have excellent communication and interpersonal skills. - You are capable of multitasking and managing priorities in a fast-paced environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a hybrid work environment. - Knowledge of reactive planning or scheduling. - Familiarity with the Nashville market and customer base. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer the chance to work with a dynamic and innovative team. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Customer Service
Order Entry
Data Entry
ServiceMax
Reactive Planning
Communication Skills
Interpersonal Skills
Multitasking
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning in a hybrid work setting. | Minimum 2 years experience in customer service or order entry, proficiency with order management and CRM software, excellent communication, detail-oriented, and ability to work in a hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive and detail-oriented individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and effective communication. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and CRM software. - Excellent communication skills, both verbal and written. - Detail-oriented with strong organizational and multitasking abilities. - Ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of reactive planning and customer support center operations. - Familiarity with hybrid work schedules and remote collaboration tools. - Additional language skills to support diverse customer base. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Communication Skills
Organizational Skills
Multitasking
Reactive Planning
Hybrid Work Environment
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning in a hybrid work environment. | At least 2 years of customer service or order entry experience, proficiency with order management systems and Microsoft Office, strong communication and multitasking skills, and attention to detail. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services based in Nashville, Tennessee. We pride ourselves on delivering exceptional service and cutting-edge technology to clients across various industries, fostering a collaborative and growth-oriented work environment. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and providing excellent customer support. This hybrid role requires strong communication skills and attention to detail to manage customer inquiries and order entries efficiently. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain up-to-date records of customer interactions and transactions. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with a commitment to accuracy. Bonus Points If You Have: - Experience with ServiceMax or similar customer service platforms. - Previous experience in a reactive planning or support center role. - Familiarity with hybrid work models and remote collaboration tools. - Additional language skills to support diverse customer bases. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to hr@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Communication Skills
Time Management
Detail Orientation
Reactive Planning
Remote Collaboration
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Process customer orders accurately, respond to inquiries, collaborate with teams to resolve issues, maintain records, track order status, and support reactive planning tasks. | Minimum 2 years customer service or order entry experience, proficiency with order management and CRM software, strong communication and organizational skills, ability to work in a hybrid environment. | Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a hybrid work environment. Bonus Points If You Have: - Experience in a reactive planning or customer service support center environment. - Familiarity with ServiceMax or similar field service management software. - Previous experience working in a hybrid role. - Strong problem-solving skills and a customer-focused mindset. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to hr@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
CRM Software
Customer Service
Communication Skills
Organizational Skills
Time Management
Problem-Solving
ServiceMax
Posted 3 months ago
AS

Customer service/ Order entry

APN Software Services, Inc.AnywhereFull-time
View Job
Compensation$40K-50K a year

Accurately entering and processing customer orders, responding to inquiries, coordinating with teams to resolve issues, and supporting reactive planning in a hybrid work environment. | Minimum 2 years experience in customer service or order entry, proficiency with order management systems and Microsoft Office, strong communication and multitasking skills. | Job Title: Customer Service/Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service/Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive approach to managing customer inquiries and order entries, contributing to the overall efficiency of our service operations. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will coordinate with internal teams to resolve order discrepancies and ensure timely delivery. - You will maintain detailed records of customer interactions and transactions. - You will assist in tracking order status and provide updates to customers. - You will support the Customer Service Support Center with reactive planning and problem resolution. - You will work onsite three days a week and remotely two days, maintaining effective communication across teams. What You Bring: - Minimum of 2 years experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience in a reactive planning or customer service support center environment. - Familiarity with ServiceMax or similar field service management software. - Previous experience working in a hybrid role. - Knowledge of logistics or supply chain processes. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our HR department at careers@apnsoftware.com. We look forward to hearing from you!

Order Management Systems
Customer Service
Microsoft Office Suite
Communication Skills
Problem Solving
Time Management
Reactive Planning
ServiceMax
Posted 3 months ago

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