APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive approach to managing customer inquiries and order entries, contributing to the overall efficiency of our service operations. What You'll Do: - You will accurately enter and process customer orders in a timely manner. - You will respond to customer inquiries via phone, email, and other communication channels. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and transactions. - You will assist in tracking order status and updating customers accordingly. - You will support the Customer Service Support Center with reactive planning and issue resolution. - You will work onsite three days a week and remotely two days a week, maintaining flexibility and productivity. What You Bring: - You have at least 2 years of experience in customer service or order entry roles. - You possess strong communication skills, both written and verbal. - You are proficient with order management systems and Microsoft Office Suite. - You demonstrate excellent organizational skills and attention to detail. - You are capable of multitasking and managing time effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a reactive planning or customer service support center. - Familiarity with CRM systems and data entry best practices. - Ability to work independently and as part of a team in a fast-paced setting. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!