APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong commitment to quality and customer satisfaction, APN Software Services has established itself as a trusted partner in the technology industry. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and providing exceptional support to our customers. This hybrid role requires a proactive and detail-oriented individual who can manage order entries accurately while delivering excellent customer service both onsite and remotely. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries and provide timely updates on order status. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and transactions. - You will assist in managing inventory levels and coordinating with the supply chain team. - You will support the Customer Service Support Center by handling reactive planning tasks. - You will work onsite three days a week and remotely two days a week, maintaining flexibility and communication. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of supply chain and inventory management processes. - Previous experience in a hybrid work setting. - Additional language skills to support diverse customer base. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive work environment. - We offer support and resources to help you succeed in your role. Ready to Apply? Please submit your resume and cover letter to our HR department at careers@apnsoftware.com with the subject line "Customer Service / Order Entry Application." We look forward to hearing from you!