APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive and detail-oriented individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and effective communication. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and CRM software. - Excellent communication skills, both verbal and written. - Detail-oriented with strong organizational and multitasking abilities. - Ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of reactive planning and customer support center operations. - Familiarity with hybrid work schedules and remote collaboration tools. - Additional language skills to support diverse customer base. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to careers@apnsoftware.com. We look forward to hearing from you!