APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service/Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service/Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, adapting to a hybrid work environment. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a hybrid work setting. - Familiarity with ServiceMax or similar service management software. - Previous experience in a reactive planning or support center role. - Knowledge of the software services industry. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and cover letter through our online application portal or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!