APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires you to work onsite three days a week and remotely for two days, providing flexibility while maintaining close collaboration with the team. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries, providing clear and helpful information. - You will coordinate with internal teams to resolve order discrepancies and issues. - You will maintain detailed records of customer interactions and transactions. - You will assist in managing order schedules and tracking shipments. - You will support the Customer Service Support Center by handling reactive planning tasks. - You will contribute to continuous improvement initiatives to enhance service quality. - You will ensure compliance with company policies and procedures in all order processing activities. What You Bring: - You bring at least 2 years of experience in customer service or order entry roles. - You have strong data entry skills with high accuracy and attention to detail. - You possess excellent communication skills, both verbal and written. - You are proficient with Microsoft Office Suite and order management software. - You demonstrate problem-solving abilities and a customer-focused mindset. - You are comfortable working in a hybrid environment with a flexible schedule. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of reactive planning and supply chain processes. - Previous experience in a hybrid work setting. - Additional language skills to support diverse customer bases. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model promoting work-life balance. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive company culture. - We offer paid time off and wellness programs. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to careers@apnsoftware.com. We look forward to hearing from you!