APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service/Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service/Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a proactive approach to managing customer inquiries and order entries, contributing to the overall efficiency of our service operations. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will coordinate with internal teams to resolve order discrepancies and ensure timely delivery. - You will maintain detailed records of customer interactions and transactions. - You will assist in tracking order status and provide updates to customers. - You will support the Customer Service Support Center with reactive planning and problem resolution. - You will work onsite three days a week and remotely two days, maintaining effective communication across teams. What You Bring: - Minimum of 2 years experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience in a reactive planning or customer service support center environment. - Familiarity with ServiceMax or similar field service management software. - Previous experience working in a hybrid role. - Knowledge of logistics or supply chain processes. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our HR department at careers@apnsoftware.com. We look forward to hearing from you!