APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses optimize their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a detail-oriented and proactive individual who can manage order entries accurately while maintaining strong communication with customers and internal teams. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries and provide excellent service. - You will coordinate with sales, logistics, and other departments to ensure timely order fulfillment. - You will track order status and update customers on delivery timelines. - You will resolve order discrepancies and escalate issues when necessary. - You will maintain detailed records of customer interactions and transactions. - You will support continuous improvement initiatives to enhance order processing efficiency. - You will work onsite three days a week and remotely two days a week, collaborating effectively with the team. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Excellent attention to detail and organizational abilities. - Ability to multitask and manage time effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Knowledge of supply chain or logistics processes. - Previous experience working in a hybrid or remote work setting. - Strong problem-solving skills and a customer-focused mindset. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer the chance to work with a talented and collaborative team. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to careers@apnsoftware.com. We look forward to hearing from you!