APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong commitment to quality and customer satisfaction, APN Software Services has established itself as a trusted partner in the technology industry. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and providing exceptional support to our customers. This hybrid role requires a proactive and detail-oriented individual who can manage order entries accurately while delivering excellent customer service. What You'll Do: - You will process customer orders efficiently and accurately, ensuring all details are correct. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will coordinate with internal teams to resolve order discrepancies and ensure timely delivery. - You will maintain and update customer records and order information in the system. - You will assist in tracking orders and providing status updates to customers. - You will support the Customer Service Support Center by handling reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining effective communication with the team. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and Microsoft Office Suite. - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a reactive planning or customer service support center. - Familiarity with Nashville business environment and local logistics. - Additional language skills to support diverse customer base. What We Offer: - We offer a hybrid work schedule with flexibility to balance onsite and remote work. - We offer competitive compensation and benefits package. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive team environment. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to hr@apnsoftware.com. We look forward to hearing from you!