APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services based in Nashville, Tennessee. We pride ourselves on delivering exceptional service and cutting-edge technology to clients across various industries, fostering a collaborative and growth-oriented work environment. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and providing excellent customer support. This hybrid role requires strong communication skills and attention to detail to manage customer inquiries and order entries efficiently. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain up-to-date records of customer interactions and transactions. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with a commitment to accuracy. Bonus Points If You Have: - Experience with ServiceMax or similar customer service platforms. - Previous experience in a reactive planning or support center role. - Familiarity with hybrid work models and remote collaboration tools. - Additional language skills to support diverse customer bases. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to hr@apnsoftware.com. We look forward to hearing from you!