APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer support. This hybrid role requires a detail-oriented and proactive individual who can manage customer inquiries efficiently while maintaining accurate order records. What You'll Do: - You will process customer orders accurately and timely, ensuring all details are correctly entered into the system. - You will respond to customer inquiries via phone, email, and other communication channels with professionalism and empathy. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain and update customer records and order information in the database. - You will assist in tracking order status and provide updates to customers as needed. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days, maintaining effective communication across teams. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both verbal and written. - Excellent organizational skills and attention to detail. - Ability to work independently and as part of a team in a hybrid work environment. Bonus Points If You Have: - Experience in a reactive planning or customer service support center environment. - Familiarity with ServiceMax or similar field service management software. - Previous experience working in a hybrid role. - Knowledge of Nashville market and business environment. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge technology and tools. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email us directly at careers@apnsoftware.com. We look forward to hearing from you!