APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services, dedicated to enhancing client satisfaction and operational efficiency. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring seamless order processing and delivering exceptional customer support. This hybrid role requires a proactive individual who can manage customer inquiries, process orders accurately, and collaborate effectively with internal teams to meet service goals. What You'll Do: - You will manage and process customer orders efficiently, ensuring accuracy and timeliness. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will coordinate with internal departments to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and order statuses. - You will assist in tracking order fulfillment and delivery schedules. - You will support the Customer Service Support Center by providing reactive planning and problem-solving. - You will work onsite three days a week and remotely two days, maintaining flexibility and productivity. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Strong proficiency with order management systems and Microsoft Office Suite. - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively in a hybrid work environment. - Detail-oriented with strong problem-solving abilities. - High school diploma or equivalent; associate degree preferred. Bonus Points If You Have: - Experience with reactive planning or supply chain coordination. - Familiarity with ServiceMax or similar customer service platforms. - Previous experience in a hybrid work setting. - Additional language skills. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule promoting work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? Please submit your resume and cover letter through our careers page at www.apnsoftware.com/careers or email your application to hr@apnsoftware.com. We look forward to hearing from you!