APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and customer support services, dedicated to enhancing client satisfaction and operational efficiency. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in managing customer interactions and processing orders accurately and efficiently. This hybrid role requires a proactive approach to support our clients and internal teams, ensuring seamless service delivery and order management. What You'll Do: - You will manage customer inquiries and provide timely, accurate information to resolve issues. - You will enter and process customer orders with precision, maintaining data integrity. - You will coordinate with internal departments to ensure order fulfillment and delivery schedules. - You will maintain detailed records of customer interactions and transactions. - You will assist in identifying process improvements to enhance customer service efficiency. - You will support the Customer Service Support Center as a Reactive Planner, managing service requests and scheduling. - You will work onsite three days a week and remotely two days, maintaining effective communication across teams. What You Bring: - You have at least 2 years of experience in customer service or order entry roles. - You possess strong data entry skills with high attention to detail. - You are proficient in using customer service software and order management systems. - You have excellent communication and interpersonal skills. - You are capable of multitasking and managing priorities in a fast-paced environment. Bonus Points If You Have: - Experience with ServiceMax or similar field service management software. - Previous experience in a hybrid work environment. - Knowledge of reactive planning or scheduling. - Familiarity with the Nashville market and customer base. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer the chance to work with a dynamic and innovative team. Ready to Apply? Please submit your resume and cover letter through our careers page or email them directly to our HR department at careers@apnsoftware.com. We look forward to hearing from you!