Strategic Systems

Provide remote technical support for low-voltage cabling, network equipment, and security camera deployments, including troubleshooting, system validation, and documentation. | Minimum 2+ years in cabling, low-voltage installation, or security camera deployment, with strong network understanding and remote troubleshooting skills. | Title: Remote Low Voltage Support Technician Location: Remote Employment Type: Full-Time Experience Required: Cabling & Camera Installation Position Summary We are seeking a highly skilled Remote Support Technician to provide technical support for customers and field technicians performing low-voltage cabling, network equipment installation, and security camera deployments. This role requires strong troubleshooting abilities, excellent communication skills, and hands-on knowledge of structured cabling and CCTV/IP camera systems. The technician will support field teams, validate installations, assist with system provisioning, and ensure successful project completion. Key Responsibilities Remote Technical Support • Provide real-time phone, chat, and ticket-based support to field technicians. • Assist with troubleshooting network connectivity, NVR/VMS issues, device onboarding, and PoE switch configurations. • Guide techs through camera alignment, verification, testing, and system validation. • Review site photos, documentation, and as-built information to ensure work meets company standards. • Remotely access systems (when permitted) for configuration, diagnostics, and verification. Installation & Cabling Expertise • Use prior field experience to support techs with best practices in: o Structured cabling (Cat5e/Cat6) o Termination standards (T568A/B) o Cable routing, labeling, testing, and dressing o Camera mounting, focusing, and field-of-view adjustment • Evaluate installation quality and provide corrective guidance when needed. System Provisioning & Validation • Support provisioning of IP cameras, NVRs, switches, and network devices. • Confirm proper PoE negotiation, port assignment, and link activity. • Assist with VMS/NVR channel mapping and live-stream verification. • Document configuration steps, results, and follow-up actions. Customer Communication • Maintain clear, professional communication with customers, project managers, and onsite contacts. • Provide timely updates, escalate issues when needed, and ensure customer satisfaction. • Coordinate with internal teams for scheduling, dispatch adjustments, and follow-up visits. Documentation & Reporting • Create and update tickets, logs, and installation notes. • Review and approve field documentation (photos, labels, mappings). • Report recurring issues and contribute to process improvements. Required Qualifications • 2+ years of experience in cabling, low-voltage installation, or security camera deployments. • Strong understanding of network basics (IP addressing, PoE, switches, NVRs). • Prior field installation experience strongly preferred. • Ability to troubleshoot hardware and connectivity issues remotely. • Excellent communication, customer service, and problem-solving skills. • Ability to read floor plans, maps, and support documentation. • Comfortable working independently in a fast-paced environment. Preferred Skills • Experience with CCTV/IP camera systems (Envysion, Hikvision, Avigilon, etc.). • Familiarity with structured cabling standards (BICSI best practices). • Knowledge of VPNs, remote desktop tools, and network monitoring platforms. • Basic understanding of retail, restaurant, or commercial security environments. Work Schedule • Full-time, remote • Occasional after-hours or weekend support may be required depending on project needs.

Remotely diagnose, troubleshoot, and coordinate field service activities to ensure client systems operate efficiently. | 1-2 years of field service or technical support experience, strong problem-solving and communication skills, proficiency with remote diagnostic tools, and a valid driver’s license. | Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert service. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' technical systems. This position involves remote field dispatch responsibilities, requiring strong technical skills and the ability to troubleshoot and resolve issues efficiently. What You'll Do: - You will remotely diagnose and troubleshoot technical issues to provide timely solutions. - You will coordinate with clients and internal teams to schedule and manage service appointments. - You will document service activities and maintain accurate records of work performed. - You will assist in the installation, maintenance, and repair of technical equipment as needed. - You will provide exceptional customer service, addressing client concerns and ensuring satisfaction. - You will adhere to company policies and safety standards during all service activities. - You will participate in ongoing training to stay current with technological advancements. What You Bring: - You bring at least 1-2 years of experience in a field service or technical support role. - You have strong problem-solving skills and the ability to work independently. - You possess excellent communication skills for effective client interaction. - You are proficient with remote diagnostic tools and basic technical equipment. - You have a valid driver’s license and reliable transportation. Bonus Points If You Have: - Experience with remote field dispatch and service management software. - Technical certifications related to electronics or IT support. - Familiarity with safety protocols and compliance standards. - Previous experience in a contract-to-hire position. What We Offer: - We offer a competitive salary with opportunities for contract-to-hire advancement. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer ongoing professional development and training opportunities. - We offer a supportive and collaborative work environment. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!

Provide on-site technical support, troubleshoot and resolve hardware and software issues, collaborate with teams, document service activities, communicate with clients, assist with installations, and ensure compliance with safety standards. | Minimum 5 years experience in field services support or related technical role, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, ability to manage multiple tasks. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled individual who can troubleshoot, resolve technical issues, and provide outstanding customer service on-site. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in the installation and configuration of new equipment and systems. - You will ensure compliance with company policies and safety standards during all field operations. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple tasks and prioritize work in a fast-paced environment. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or similar. - Familiarity with remote support tools and ticketing systems. - Background in IT infrastructure or systems administration. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options when applicable. - We offer access to the latest technology and tools to support your work. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by replying to this message or sending an email to careers@strategicsystems.com. We look forward to hearing from you!

Remotely diagnose, troubleshoot, and coordinate field service activities to ensure client systems operate efficiently. | 1-2 years of field service or technical support experience, strong problem-solving and communication skills, proficiency with remote diagnostic tools, and a valid driver’s license. | Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert service. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' technical systems. This position involves remote field dispatch responsibilities, requiring strong technical skills and the ability to troubleshoot and resolve issues efficiently. What You'll Do: - You will remotely diagnose and troubleshoot technical issues to provide timely solutions. - You will coordinate with clients and internal teams to schedule and manage service appointments. - You will document service activities and maintain accurate records of work performed. - You will assist in the installation, maintenance, and repair of technical equipment as needed. - You will provide exceptional customer service, addressing client concerns and ensuring satisfaction. - You will adhere to company policies and safety standards during all service activities. - You will participate in ongoing training to stay current with technological advancements. What You Bring: - You bring at least 1-2 years of experience in a field service or technical support role. - You have strong problem-solving skills and the ability to work independently. - You possess excellent communication skills for effective client interaction. - You are proficient with remote diagnostic tools and basic technical equipment. - You have a valid driver’s license and reliable transportation. Bonus Points If You Have: - Experience with remote field dispatch and service management software. - Technical certifications related to electronics or IT support. - Familiarity with safety protocols and compliance standards. - Previous experience in a contract-to-hire position. What We Offer: - We offer a competitive salary with opportunities for contract-to-hire advancement. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer ongoing professional development and training opportunities. - We offer a supportive and collaborative work environment. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!

Provide on-site technical support, troubleshoot and resolve hardware and software issues, collaborate with teams, document service activities, communicate with clients, assist with installations, and ensure compliance with safety standards. | Minimum 5 years experience in field services support or related technical role, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, ability to manage multiple tasks. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled individual who can troubleshoot, resolve technical issues, and provide outstanding customer service on-site. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in the installation and configuration of new equipment and systems. - You will ensure compliance with company policies and safety standards during all field operations. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple tasks and prioritize work in a fast-paced environment. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or similar. - Familiarity with remote support tools and ticketing systems. - Background in IT infrastructure or systems administration. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options when applicable. - We offer access to the latest technology and tools to support your work. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by replying to this message or sending an email to careers@strategicsystems.com. We look forward to hearing from you!

Provide on-site technical support and maintenance for client systems, diagnose and resolve hardware and software issues, collaborate with teams, document service activities, mentor junior technicians, ensure compliance, and participate in emergency support. | At least 5 years of experience in field services support or related technical roles, strong hardware, software, and networking knowledge, excellent problem-solving and communication skills, and ability to work independently in a fast-paced environment. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering exceptional IT services to clients across various industries. With a strong commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert support. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the frontline technical expert, providing hands-on support and troubleshooting to resolve complex issues and enhance system performance. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams and clients to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will train and mentor junior field service technicians to enhance team capabilities. - You will ensure compliance with company policies and industry standards during all service activities. - You will participate in after-hours support and emergency response as needed. What You Bring: - You bring at least 5 years of experience in field services support or a related technical role. - You have strong knowledge of hardware, software, and networking fundamentals. - You possess excellent problem-solving skills and the ability to work independently. - You have effective communication skills to interact with clients and team members. - You are comfortable working in a fast-paced environment and managing multiple priorities. Bonus Points If You Have: - Experience with specific industry-standard tools and technologies relevant to client systems. - Certifications such as CompTIA A+, Network+, or similar credentials. - Previous experience in a senior or lead field services role. - Familiarity with remote support tools and ticketing systems. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible scheduling and work-life balance initiatives. - We offer access to the latest technology and training resources. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by replying to this message or emailing careers@strategicsystems.com. We look forward to hearing from you!

Provide on-site technical support and maintenance for client systems, diagnose and resolve hardware and software issues, collaborate with teams, document service activities, mentor junior technicians, ensure compliance, and participate in emergency support. | At least 5 years of experience in field services support or related technical roles, strong hardware, software, and networking knowledge, excellent problem-solving and communication skills, and ability to work independently in a fast-paced environment. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering exceptional IT services to clients across various industries. With a strong commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert support. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the frontline technical expert, providing hands-on support and troubleshooting to resolve complex issues and enhance system performance. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams and clients to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will train and mentor junior field service technicians to enhance team capabilities. - You will ensure compliance with company policies and industry standards during all service activities. - You will participate in after-hours support and emergency response as needed. What You Bring: - You bring at least 5 years of experience in field services support or a related technical role. - You have strong knowledge of hardware, software, and networking fundamentals. - You possess excellent problem-solving skills and the ability to work independently. - You have effective communication skills to interact with clients and team members. - You are comfortable working in a fast-paced environment and managing multiple priorities. Bonus Points If You Have: - Experience with specific industry-standard tools and technologies relevant to client systems. - Certifications such as CompTIA A+, Network+, or similar credentials. - Previous experience in a senior or lead field services role. - Familiarity with remote support tools and ticketing systems. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible scheduling and work-life balance initiatives. - We offer access to the latest technology and training resources. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by replying to this message or emailing careers@strategicsystems.com. We look forward to hearing from you!

Remotely diagnose and troubleshoot technical issues, coordinate with on-site teams, document service activities, provide technical support, manage schedules, and ensure compliance. | 1-2 years of field service or technical support experience, strong technical knowledge, excellent communication skills, proficiency with service management software, and ability to work independently. | Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses through cutting-edge systems and dedicated field service teams. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' technical systems. This position involves remote field dispatch responsibilities, requiring strong problem-solving skills and the ability to manage service requests efficiently. What You'll Do: - You will remotely diagnose and troubleshoot technical issues reported by clients. - You will coordinate with on-site teams to facilitate timely repairs and maintenance. - You will document service activities and update client records accurately. - You will provide technical support and guidance to clients during service calls. - You will manage service schedules and prioritize tasks to meet client needs. - You will collaborate with internal teams to improve service processes and customer satisfaction. - You will ensure compliance with company policies and safety standards. What You Bring: - You bring at least 1-2 years of experience in field service or technical support roles. - You have strong knowledge of technical systems and remote troubleshooting techniques. - You possess excellent communication and customer service skills. - You are proficient with service management software and documentation tools. - You have the ability to work independently and manage multiple tasks effectively. Bonus Points If You Have: - Experience with remote field dispatch and coordination. - Familiarity with networking and hardware systems. - Technical certifications related to field service or IT support. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health benefits including medical, dental, and vision. - We offer a supportive and collaborative work environment. - We offer flexible scheduling and remote work options. - We offer ongoing training and professional development opportunities. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!

Provide remote field dispatch services including troubleshooting, diagnosing, and resolving technical issues while coordinating with clients and internal teams. | At least 1 year of technical support or field service experience, strong problem-solving and communication skills, proficiency with remote diagnostic tools, and ability to work independently. | Job Title: Field Service Technician I Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality field services to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses through reliable and efficient technical support. Role Overview: As a Field Service Technician I, you will play a crucial role in supporting our clients by providing remote field dispatch services. Your primary focus will be to troubleshoot, diagnose, and resolve technical issues efficiently, ensuring minimal downtime and optimal system performance. What You'll Do: - You will remotely dispatch and coordinate field service activities to ensure timely resolution of client issues. - You will troubleshoot and diagnose technical problems using remote tools and resources. - You will communicate effectively with clients to understand their concerns and provide clear updates. - You will document service activities and maintain accurate records of issues and resolutions. - You will collaborate with internal teams to escalate complex problems and implement solutions. - You will adhere to company policies and safety standards while performing all tasks. - You will participate in ongoing training to stay current with industry trends and technologies. What You Bring: - Minimum of 1 year experience in a technical support or field service role. - Strong problem-solving skills with the ability to diagnose and resolve technical issues remotely. - Excellent communication and interpersonal skills. - Proficiency with remote diagnostic tools and software. - Ability to work independently and manage time effectively. Bonus Points If You Have: - Experience with field dispatch coordination. - Knowledge of networking and hardware troubleshooting. - Familiarity with customer service best practices. - Technical certifications such as CompTIA A+ or Network+. What We Offer: - We offer competitive compensation with potential for contract-to-hire transition. - We offer comprehensive training and professional development opportunities. - We offer a supportive and collaborative work environment. - We offer flexible work hours with a standard Monday to Friday schedule. - We offer health benefits and paid time off for eligible employees. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!

Provide expert technical support and on-site field service to ensure client system reliability and customer satisfaction. | Minimum 5 years experience in field services support with strong technical troubleshooting and communication skills. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service calls to resolve client issues promptly. - You will collaborate with cross-functional teams to implement system upgrades and maintenance. - You will document service activities and maintain accurate records of client interactions. - You will train and mentor junior field service staff to enhance team capabilities. - You will analyze service trends to recommend improvements and prevent future issues. - You will ensure compliance with company policies and industry standards during all service activities. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of networking, hardware, and software troubleshooting. - Excellent communication and interpersonal skills to interact effectively with clients and team members. - Ability to work independently and manage multiple service requests efficiently. - Proficiency with service management software and documentation tools. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Background in training or mentoring technical staff. - Familiarity with industry-specific compliance and safety standards. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules to promote work-life balance. - We offer access to the latest tools and technologies to support your success. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems. We look forward to exploring this exciting opportunity with you.

Perform remote diagnostics, troubleshoot technical issues, coordinate client service appointments, document service activities, collaborate with support teams, ensure compliance, and assist client training. | 1-2 years of field service or technical support experience, strong problem-solving and communication skills, proficiency with remote diagnostic tools, valid driver’s license. | Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge systems and expert technical assistance. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' equipment. This position involves remote field dispatch responsibilities, requiring strong technical skills and the ability to troubleshoot and resolve issues efficiently. What You'll Do: - You will perform remote diagnostics and troubleshooting to resolve technical issues promptly. - You will coordinate with clients to schedule service appointments and provide timely updates. - You will document service activities and maintain accurate records of all interventions. - You will collaborate with the technical support team to escalate complex problems when necessary. - You will ensure compliance with company policies and safety standards during all service operations. - You will assist in training clients on equipment usage and best practices. - You will contribute to continuous improvement initiatives by providing feedback on recurring issues. What You Bring: - You bring at least 1-2 years of experience in field service or technical support roles. - You have strong problem-solving skills and the ability to work independently. - You possess excellent communication skills for effective client interaction. - You are proficient with remote diagnostic tools and basic IT knowledge. - You have a valid driver’s license and reliable transportation. Bonus Points If You Have: - Experience with specific industry-related equipment or software. - Certifications related to field service or technical support. - Familiarity with safety regulations and compliance standards. - Previous experience in a remote dispatch role. What We Offer: - We offer competitive compensation and opportunities for contract-to-hire transition. - We offer a supportive work environment with a focus on professional growth. - We offer comprehensive training and development programs. - We offer flexible work schedules and remote work options. - We offer health benefits and paid time off for eligible employees. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!

Provide on-site technical support, troubleshoot and resolve hardware and software issues, collaborate with teams, document service activities, communicate with clients, assist with installations, and ensure compliance with safety standards. | Minimum 5 years experience in field services support, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, ability to manage multiple tasks. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled individual who can troubleshoot, resolve technical issues, and provide outstanding customer service on-site. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in the installation and configuration of new equipment and systems. - You will ensure compliance with company policies and safety standards during all field operations. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple tasks and prioritize work in a fast-paced environment. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or similar. - Familiarity with remote support tools and ticketing systems. - Previous experience in a senior or lead field support role. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and career advancement. - Supportive and inclusive company culture. - Flexible work schedules and paid time off. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by replying to this message or sending an email to careers@strategicsystems.com. We look forward to hearing from you!

Provide expert technical support and troubleshooting for field service operations, coordinate on-site service visits, manage complex technical issues, document service activities, collaborate with teams, and ensure compliance with safety policies. | Minimum 5 years experience in field services support or related technical role, strong IT and networking knowledge, excellent problem-solving and communication skills, valid driver’s license, and willingness to travel. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading technology solutions provider specializing in delivering innovative IT and field service support to clients across various industries. With a strong commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert service. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and service delivery, working closely with clients to resolve issues efficiently and maintain high service standards. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate with clients to schedule and perform on-site service visits. - You will manage and resolve complex technical issues to minimize downtime. - You will document service activities and maintain accurate records. - You will collaborate with internal teams to improve service processes and customer satisfaction. - You will train and mentor junior field service staff. - You will ensure compliance with safety and company policies during all service activities. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of IT systems, networking, and hardware troubleshooting. - Excellent problem-solving skills and the ability to work independently. - Effective communication skills for client interaction and team collaboration. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and software used in field services. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in customer service or client-facing roles. - Ability to work flexible hours including occasional weekends. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer flexible scheduling to promote work-life balance. - We offer company-provided tools and resources to support your success. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by replying to this posting or emailing careers@strategicsystems.com. We look forward to hearing from you!

Provide expert technical support and troubleshooting for field service operations, coordinate on-site service calls, collaborate with teams, document activities, train staff, ensure compliance, communicate with clients, and contribute to improvements. | Minimum 5 years experience in field services support, strong hardware and software troubleshooting skills, excellent problem-solving and communication abilities, proficiency with service management tools, valid driver’s license, and willingness to travel. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service calls and maintenance tasks. - You will collaborate with cross-functional teams to resolve complex technical issues. - You will document service activities and maintain accurate records. - You will assist in training and mentoring junior field service staff. - You will ensure compliance with safety and quality standards during all field operations. - You will communicate effectively with clients to understand and address their needs. - You will contribute to continuous improvement initiatives within the field services team. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of hardware and software troubleshooting. - Excellent problem-solving and communication skills. - Ability to work independently and manage multiple priorities. - Proficiency with service management software and tools. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with network systems and infrastructure support. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in customer service or client-facing roles. - Familiarity with safety regulations and compliance standards. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options. - We offer company-sponsored training and certification programs. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring this exciting opportunity together.

Provide on-site technical support and maintenance, troubleshoot hardware and software issues, collaborate with teams, document service activities, communicate with clients, assist in training, and ensure compliance. | Minimum 5 years experience in field services support, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, valid driver’s license, willingness to travel. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with cross-functional teams to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely solutions. - You will assist in training junior field service technicians and share best practices. - You will ensure compliance with company policies and industry standards during all service activities. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and interpersonal skills to interact with clients and team members. - Valid driver’s license and willingness to travel within the North of Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and diagnostic equipment. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in training or mentoring junior staff. - Familiarity with cloud-based systems and remote support technologies. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules to promote work-life balance. - We offer the latest tools and technology to help you succeed. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.

Provide on-site technical support and maintenance, troubleshoot hardware and software issues, collaborate with teams, document service activities, communicate with clients, assist in training, and ensure compliance. | Minimum 5 years experience in field services support, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, valid driver’s license, willingness to travel. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with cross-functional teams to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely solutions. - You will assist in training junior field service technicians and share best practices. - You will ensure compliance with company policies and industry standards during all service activities. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and interpersonal skills to interact with clients and team members. - Valid driver’s license and willingness to travel within the North of Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and diagnostic equipment. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in training or mentoring junior staff. - Familiarity with cloud-based systems and remote support technologies. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules to promote work-life balance. - We offer the latest tools and technology to help you succeed. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.

Provide on-site technical support and maintenance for client systems, troubleshoot and resolve hardware and software issues, collaborate with internal teams, document service activities, ensure compliance with policies, communicate with clients, and assist in training junior staff. | Minimum 5 years experience in field services support or related technical role, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, valid driver’s license, and willingness to travel within North Boston. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the field. - You will troubleshoot and resolve hardware and software issues efficiently. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will ensure compliance with company policies and safety standards during field operations. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in training junior field service staff and share best practices. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and interpersonal skills. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and diagnostic equipment. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in customer service or client-facing roles. - Familiarity with safety protocols and compliance standards in field operations. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible scheduling to balance work and personal life. - We offer the chance to work with cutting-edge technology and diverse clients. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.

Provide expert technical support and on-site field service to clients, ensuring operational excellence and customer satisfaction. | Minimum 5 years experience in field services support with strong technical troubleshooting skills and ability to manage multiple priorities independently. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service visits to client locations. - You will collaborate with cross-functional teams to resolve complex technical issues. - You will document service activities and maintain accurate records. - You will assist in training and mentoring junior field service staff. - You will ensure compliance with company policies and safety standards. - You will communicate effectively with clients to understand and address their needs. - You will contribute to continuous improvement initiatives within the field services team. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of hardware and software troubleshooting. - Excellent problem-solving and communication skills. - Ability to work independently and manage multiple priorities. - Proficiency with service management software and tools. - Valid driver’s license and willingness to travel to client sites in the North Boston area. Bonus Points If You Have: - Experience in the technology or telecommunications industry. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with network infrastructure and security protocols. - Previous experience mentoring or leading a technical team. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options. - We offer company-sponsored training and certification programs. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems. We look forward to exploring this exciting opportunity with you.

Provide expert technical support and on-site service coordination to ensure client systems operate efficiently in the North of Boston area. | Minimum 5 years of field services support experience, strong technical troubleshooting skills, excellent communication, and ability to manage multiple service requests independently. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering exceptional field services and support to clients across various industries. With a strong commitment to customer satisfaction and technical excellence, we empower businesses to optimize their operations and achieve their goals. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support, troubleshooting, and on-site service delivery, helping to maintain high levels of client satisfaction and operational efficiency. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service visits to resolve client issues promptly. - You will collaborate with cross-functional teams to ensure timely resolution of technical problems. - You will document service activities and maintain accurate records of client interactions. - You will assist in training and mentoring junior field service staff. - You will monitor system performance and recommend improvements to enhance reliability. - You will manage client communications to ensure clear and effective information exchange. - You will support the implementation of new technologies and upgrades in the field. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong troubleshooting and problem-solving skills with a technical background. - Excellent communication and interpersonal skills to interact with clients and team members. - Ability to work independently and manage multiple service requests efficiently. - Proficiency with field service management software and technical documentation. - Valid driver’s license and willingness to travel within the North of Boston area. Bonus Points If You Have: - Experience with network systems and hardware support. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in training or mentoring technical staff. - Familiarity with emerging technologies and field service automation tools. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible scheduling to promote work-life balance. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by responding to this posting or emailing careers@strategicsystems.com. We look forward to hearing from you and exploring how you can contribute to our team.

Provide on-site technical support and maintenance for client systems, troubleshoot and resolve hardware and software issues, collaborate with teams, document service activities, and ensure compliance with safety standards. | Minimum 5 years experience in field services support, strong hardware/software/networking knowledge, excellent problem-solving and communication skills, ability to work independently. | Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled technician who can troubleshoot, repair, and support complex field service issues while maintaining excellent client relationships. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of repairs and maintenance. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will ensure compliance with company policies and safety standards during all field operations. - You will participate in ongoing training to stay current with the latest technologies and industry best practices. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills with the ability to troubleshoot complex technical issues. - Effective communication and interpersonal skills to interact with clients and team members. - Ability to work independently and manage time efficiently in a field environment. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or equivalent. - Experience working in the Boston or North of Boston area. - Familiarity with remote support tools and ticketing systems. - Background in supporting enterprise-level technology solutions. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible scheduling to accommodate work-life balance. - We offer the chance to work with cutting-edge technology in a dynamic environment. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by responding to this message or emailing careers@strategicsystems.com. We look forward to hearing from you!