Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive and skilled individual who can troubleshoot, resolve technical issues, and provide outstanding customer service on-site. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will diagnose and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in the installation and configuration of new equipment and systems. - You will ensure compliance with company policies and safety standards during all field operations. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and customer service skills. - Ability to manage multiple tasks and prioritize work in a fast-paced environment. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA A+, Network+, or similar. - Familiarity with remote support tools and ticketing systems. - Previous experience in a senior or lead field support role. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and career advancement. - Supportive and inclusive company culture. - Flexible work schedules and paid time off. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems by replying to this message or sending an email to careers@strategicsystems.com. We look forward to hearing from you!