Strategic Systems

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses through cutting-edge systems and dedicated field service teams. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' technical systems. This position involves remote field dispatch responsibilities, requiring strong problem-solving skills and the ability to manage service requests efficiently. What You'll Do: - You will remotely diagnose and troubleshoot technical issues reported by clients. - You will coordinate with on-site teams to facilitate timely repairs and maintenance. - You will document service activities and update client records accurately. - You will provide technical support and guidance to clients during service calls. - You will manage service schedules and prioritize tasks to meet client needs. - You will collaborate with internal teams to improve service processes and customer satisfaction. - You will ensure compliance with company policies and safety standards. What You Bring: - You bring at least 1-2 years of experience in field service or technical support roles. - You have strong knowledge of technical systems and remote troubleshooting techniques. - You possess excellent communication and customer service skills. - You are proficient with service management software and documentation tools. - You have the ability to work independently and manage multiple tasks effectively. Bonus Points If You Have: - Experience with remote field dispatch and coordination. - Familiarity with networking and hardware systems. - Technical certifications related to field service or IT support. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health benefits including medical, dental, and vision. - We offer a supportive and collaborative work environment. - We offer flexible scheduling and remote work options. - We offer ongoing training and professional development opportunities. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!