Strategic Systems

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert service. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' technical systems. This position involves remote field dispatch responsibilities, requiring strong technical skills and the ability to troubleshoot and resolve issues efficiently. What You'll Do: - You will remotely diagnose and troubleshoot technical issues to provide timely solutions. - You will coordinate with clients and internal teams to schedule and manage service appointments. - You will document service activities and maintain accurate records of work performed. - You will assist in the installation, maintenance, and repair of technical equipment as needed. - You will provide exceptional customer service, addressing client concerns and ensuring satisfaction. - You will adhere to company policies and safety standards during all service activities. - You will participate in ongoing training to stay current with technological advancements. What You Bring: - You bring at least 1-2 years of experience in a field service or technical support role. - You have strong problem-solving skills and the ability to work independently. - You possess excellent communication skills for effective client interaction. - You are proficient with remote diagnostic tools and basic technical equipment. - You have a valid driver’s license and reliable transportation. Bonus Points If You Have: - Experience with remote field dispatch and service management software. - Technical certifications related to electronics or IT support. - Familiarity with safety protocols and compliance standards. - Previous experience in a contract-to-hire position. What We Offer: - We offer a competitive salary with opportunities for contract-to-hire advancement. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer ongoing professional development and training opportunities. - We offer a supportive and collaborative work environment. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!