Strategic Systems

Compensation

Full Description

Job Title: Field Service Technician I Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality field services to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses through reliable and efficient technical support. Role Overview: As a Field Service Technician I, you will play a crucial role in supporting our clients by providing remote field dispatch services. Your primary focus will be to troubleshoot, diagnose, and resolve technical issues efficiently, ensuring minimal downtime and optimal system performance. What You'll Do: - You will remotely dispatch and coordinate field service activities to ensure timely resolution of client issues. - You will troubleshoot and diagnose technical problems using remote tools and resources. - You will communicate effectively with clients to understand their concerns and provide clear updates. - You will document service activities and maintain accurate records of issues and resolutions. - You will collaborate with internal teams to escalate complex problems and implement solutions. - You will adhere to company policies and safety standards while performing all tasks. - You will participate in ongoing training to stay current with industry trends and technologies. What You Bring: - Minimum of 1 year experience in a technical support or field service role. - Strong problem-solving skills with the ability to diagnose and resolve technical issues remotely. - Excellent communication and interpersonal skills. - Proficiency with remote diagnostic tools and software. - Ability to work independently and manage time effectively. Bonus Points If You Have: - Experience with field dispatch coordination. - Knowledge of networking and hardware troubleshooting. - Familiarity with customer service best practices. - Technical certifications such as CompTIA A+ or Network+. What We Offer: - We offer competitive compensation with potential for contract-to-hire transition. - We offer comprehensive training and professional development opportunities. - We offer a supportive and collaborative work environment. - We offer flexible work hours with a standard Monday to Friday schedule. - We offer health benefits and paid time off for eligible employees. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!