Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the North of Boston area. - You will troubleshoot and resolve hardware and software issues efficiently to minimize downtime. - You will collaborate with cross-functional teams to implement system upgrades and improvements. - You will document service activities and maintain accurate records of support cases. - You will communicate effectively with clients to understand their needs and provide timely solutions. - You will assist in training junior field service technicians and share best practices. - You will ensure compliance with company policies and industry standards during all service activities. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and interpersonal skills to interact with clients and team members. - Valid driver’s license and willingness to travel within the North of Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and diagnostic equipment. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in training or mentoring junior staff. - Familiarity with cloud-based systems and remote support technologies. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules to promote work-life balance. - We offer the latest tools and technology to help you succeed. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.