Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. This position requires a proactive approach to troubleshooting and resolving technical issues, while providing excellent customer service. What You'll Do: - You will provide on-site technical support and maintenance for client systems in the field. - You will troubleshoot and resolve hardware and software issues efficiently. - You will collaborate with internal teams to escalate and resolve complex technical problems. - You will document service activities and maintain accurate records of support cases. - You will ensure compliance with company policies and safety standards during field operations. - You will communicate effectively with clients to understand their needs and provide timely updates. - You will assist in training junior field service staff and share best practices. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of hardware, software, and networking fundamentals. - Excellent problem-solving skills and the ability to work independently. - Effective communication and interpersonal skills. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and diagnostic equipment. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in customer service or client-facing roles. - Familiarity with safety protocols and compliance standards in field operations. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible scheduling to balance work and personal life. - We offer the chance to work with cutting-edge technology and diverse clients. Ready to Apply? Please submit your updated resume to Thiru at Strategic Systems via email. We look forward to hearing from you and exploring how you can contribute to our team.