Strategic Systems

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Strategic Systems is a leading provider of innovative technology solutions, specializing in delivering high-quality service and support to clients across various industries. With a commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge systems and expert technical assistance. Role Overview: As a Field Service Technician at Strategic Systems, you will play a crucial role in ensuring the seamless operation and maintenance of our clients' equipment. This position involves remote field dispatch responsibilities, requiring strong technical skills and the ability to troubleshoot and resolve issues efficiently. What You'll Do: - You will perform remote diagnostics and troubleshooting to resolve technical issues promptly. - You will coordinate with clients to schedule service appointments and provide timely updates. - You will document service activities and maintain accurate records of all interventions. - You will collaborate with the technical support team to escalate complex problems when necessary. - You will ensure compliance with company policies and safety standards during all service operations. - You will assist in training clients on equipment usage and best practices. - You will contribute to continuous improvement initiatives by providing feedback on recurring issues. What You Bring: - You bring at least 1-2 years of experience in field service or technical support roles. - You have strong problem-solving skills and the ability to work independently. - You possess excellent communication skills for effective client interaction. - You are proficient with remote diagnostic tools and basic IT knowledge. - You have a valid driver’s license and reliable transportation. Bonus Points If You Have: - Experience with specific industry-related equipment or software. - Certifications related to field service or technical support. - Familiarity with safety regulations and compliance standards. - Previous experience in a remote dispatch role. What We Offer: - We offer competitive compensation and opportunities for contract-to-hire transition. - We offer a supportive work environment with a focus on professional growth. - We offer comprehensive training and development programs. - We offer flexible work schedules and remote work options. - We offer health benefits and paid time off for eligible employees. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our HR department at careers@strategicsystems.com. We look forward to hearing from you!