Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading technology solutions provider specializing in delivering innovative IT and field service support to clients across various industries. With a strong commitment to excellence and customer satisfaction, we empower businesses to optimize their operations through cutting-edge technology and expert service. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and service delivery, working closely with clients to resolve issues efficiently and maintain high service standards. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate with clients to schedule and perform on-site service visits. - You will manage and resolve complex technical issues to minimize downtime. - You will document service activities and maintain accurate records. - You will collaborate with internal teams to improve service processes and customer satisfaction. - You will train and mentor junior field service staff. - You will ensure compliance with safety and company policies during all service activities. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of IT systems, networking, and hardware troubleshooting. - Excellent problem-solving skills and the ability to work independently. - Effective communication skills for client interaction and team collaboration. - Valid driver’s license and willingness to travel within the North Boston area. Bonus Points If You Have: - Experience with specific industry-standard tools and software used in field services. - Certifications such as CompTIA A+, Network+, or equivalent. - Background in customer service or client-facing roles. - Ability to work flexible hours including occasional weekends. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer flexible scheduling to promote work-life balance. - We offer company-provided tools and resources to support your success. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems by replying to this posting or emailing careers@strategicsystems.com. We look forward to hearing from you!