Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service calls to resolve client issues promptly. - You will collaborate with cross-functional teams to implement system upgrades and maintenance. - You will document service activities and maintain accurate records of client interactions. - You will train and mentor junior field service staff to enhance team capabilities. - You will analyze service trends to recommend improvements and prevent future issues. - You will ensure compliance with company policies and industry standards during all service activities. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of networking, hardware, and software troubleshooting. - Excellent communication and interpersonal skills to interact effectively with clients and team members. - Ability to work independently and manage multiple service requests efficiently. - Proficiency with service management software and documentation tools. Bonus Points If You Have: - Experience working in the Boston or North of Boston area. - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Background in training or mentoring technical staff. - Familiarity with industry-specific compliance and safety standards. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules to promote work-life balance. - We offer access to the latest tools and technologies to support your success. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems. We look forward to exploring this exciting opportunity with you.