Strategic Systems

Compensation

Full Description

Job Title: Sr Field Services Support Company Overview: Strategic Systems is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong presence in the Boston area, we pride ourselves on fostering a collaborative and growth-oriented work environment. Role Overview: As a Senior Field Services Support professional, you will play a critical role in ensuring the seamless operation and maintenance of client systems in the North of Boston area. You will be the primary point of contact for technical support and field service activities, driving customer satisfaction and operational excellence. What You'll Do: - You will provide expert technical support and troubleshooting for field service operations. - You will coordinate and execute on-site service visits to client locations. - You will collaborate with cross-functional teams to resolve complex technical issues. - You will document service activities and maintain accurate records. - You will assist in training and mentoring junior field service staff. - You will ensure compliance with company policies and safety standards. - You will communicate effectively with clients to understand and address their needs. - You will contribute to continuous improvement initiatives within the field services team. What You Bring: - Minimum of 5 years experience in field services support or a related technical role. - Strong knowledge of hardware and software troubleshooting. - Excellent problem-solving and communication skills. - Ability to work independently and manage multiple priorities. - Proficiency with service management software and tools. - Valid driver’s license and willingness to travel to client sites in the North Boston area. Bonus Points If You Have: - Experience in the technology or telecommunications industry. - Certifications such as CompTIA A+, Network+, or equivalent. - Familiarity with network infrastructure and security protocols. - Previous experience mentoring or leading a technical team. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options. - We offer company-sponsored training and certification programs. Ready to Apply? Please submit your updated resume to our recruitment team at Strategic Systems. We look forward to exploring this exciting opportunity with you.