Genesis10

Lead and oversee large-scale enterprise system implementation projects, managing cross-functional teams and vendor relationships. | Experience in multi-year, multi-workstream program management, leading large enterprise technology deployments, and strong communication skills. | Genesis10 is currently seeking a Senior Program Manager/Delivery Lead for our client in the utility industry, located in Minneapolis, MN. This is a 1+ year contract position. Able to work remotely but must be able to travel as needed. Travel: :25% Compensation: $90.00- $105.00 per hour W2, depending on skill and experience level. Job Description: Senior Program Manager / Delivery Lead to lead a large-scale, transformational replacement of SAP Work Manager, the primary field work execution tool used by 3,000-4,000 frontline workers across 8 states (gas, electric distribution, electric transmission). This role will own the program from the client side, serving as the key driver of delivery and ensuring a seamless transition for all stakeholders. You will oversee and direct the system integrator, partner closely with internal teams, and lead the change management strategy for all end users. Additionally, you'll manage program financials and provide clear oversight of budgets, timelines, and vendor performance. Key Responsibilities: • Serve as the client's primary point of contact for the Systems Integrator • Own program plan, milestones, risks, issues, and budget • Drive delivery across multiple parallel workstreams • Escalate and unblock dependencies on the Xcel side (environments, SMEs, SAP/S4) • Facilitate governance and steering committee alignment • Partner with business leads and frontline workers (ride-alongs, service centers) • Maintain urgency while building trust and consensus Required Qualifications: • Senior Program Manager / Delivery Lead experience (multi-year, multi-workstream) • Systems Integrator leadership (holding Systems Integrator accountable to delivery and process) • Experience leading large-scale enterprise implementations (not just single projects) • Experience deploying technology to frontline/field workers • Strong executive-level communication and facilitation skills Required Non-Technical Skills • Executive presence; able to influence Directors and VPs • Consensus-builder across competing stakeholder groups • Proactive risk anticipation (“looks around corners”) • Strong facilitator with both business leaders and frontline workers • Operates with urgency without bulldozing teams Preferred / High-Value Experience • Utility or regulated industry experience • Experience with field work execution tools • SAP (SSAM / S/4 adjacency) or Salesforce Field Service (SFS) experience • Experience working in matrixed organizations • Consulting background • PMP / similar certifications nice to have, not required Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. (W2 only) If you have the described qualifications and are interested in this exciting opportunity, apply today! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at www.genesis10.com Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10 #DIG10-MN

Lead and manage the GPI Reclassification Process Improvement project within an Agile environment, ensuring clear communication with executive leadership and structured project execution. | Must have PBM industry experience, Agile methodology expertise, strong communication skills, and ability to work on ambiguous projects. | Genesis10 is currently seeking a Sr Project Manager for a 10-month contract role with our healthcare client located in Eden Prairie, MN. 100% Remote. Compensation: $60.00 - 65.00 per hour, depending on skill and experience level. Summary: Agile project delivery self-starter able to lead amidst ambiguity executive presence. Project is for "Client's" GPI Reclassification Process Improvement. GPI stands for Generic Product Identifier. The project is the process of reclassifying a drug's therapeutic category or characteristics within the Generic Product Identifier (GPI) system - a change to the drug's 14-character code, which is usually driven by refinements in drug classification, changes to dosage forms, strengths, or therapeutic categories. Below are more details on impacts this could have: • For PBMs, these changes have significant operational and financial implications: • Formulary Management: Reclassification can cause a drug to move between different formulary tiers (e.g., from generic to specialty), which affects how it is covered by a patient's insurance plan and what the patient's out-of-pocket costs will be. • Pricing and Reimbursement: Drug classification is a key factor in determining pricing and reimbursement rates. Misclassification can lead to incorrect pricing, potentially increasing costs for employers or health plans. • Clinical Management Rules: The GPI is used to articulate clinical management rules (e.g., prior authorization, step therapy). A reclassification means these rules need to be updated to ensure proper utilization management. • Data Analysis: PBMs use GPIs to analyze population health data, track costs, and evaluate patient trends based on medication therapies. Reclassification requires system updates to ensure data accuracy across all analytical platforms. GPI changes are typically released by data providers like Medi-Span on a planned, periodic basis (e.g., twice a year) to allow PBMs and other users to plan for the updates and implement necessary system changes. Qualifications: • PBM industry experience, preference with past "Client" experience. • Need a PM who has strong communication skills to present to executive leadership. Also, must be able to work on projects that are more ambiguous and bring order and structure to those projects. • Self-starter who can drive projects forward. • Must have worked in Agile project delivery environment. Preferred Qualifications: • ORx experience If you have the qualifications described and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a permanent placement opportunity, our recruiter can discuss the unique benefits offered by that particular client with you. Benefits of Working with Genesis10: Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years. The opportunity to have a career with Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average). Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years, Genesis10 has been recognized as a top staffing firm in the U.S., as well as a best company for work-life balance, career growth, diversity, and leadership, among other distinctions. To learn more or explore our available career opportunities, please visit us at Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10 #DIG10-MN

Design and maintain scalable data pipelines, ensure data quality, and support decision engine platforms. | Master's degree in a related field, 3+ years in data engineering or similar roles, proficiency in SQL and Python, familiarity with cloud tools and BI platforms. | Genesis10 is seeking a Data Scientist: IV (Lead). This is a remote 3-month contract to hire position with a client located in Columbus, OH. This role pays $70.00-75.00/HR W2 based on experience. Job Description: This role combines the technical rigor of data engineering with the strategic focus of marketing and decision science, enabling the delivery of targeted, data[1]driven messages across multiple customer channels. As a Data Engineer on this team, you will be responsible for building and operationalizing data pipelines, ensuring data quality, and supporting the infrastructure that powers decision engine capabilities. You will collaborate closely with marketing strategists, analysts, and IT to ensure seamless integration and performance of automated messaging systems. Responsibilities: Design, build, and maintain scalable and efficient data pipelines to support real-time decisioning and marketing strategies. Collaborate with cross-functional teams including marketing, analytics, modeling, and IT to deploy and optimize customer messaging across channels. Ensure data quality and integrity through rigorous testing, validation, and monitoring processes. Support the integration and enhancement of decision engine platforms such as IBM Unica Interact, Adobe Campaign, or Salesforce. Automate data workflows and reporting using tools such as SQL, Python, AWS Glue, or Tableau. Participate in the development and deployment of new capabilities and upgrades to decision engine software. Assist in troubleshooting and resolving data-related issues in production environments. Contribute to the governance and cataloging of curated data assets for enterprise-wide reuse. Requirements: Master's degree in computer science, engineering, statistics, economics or related fields. 3+ years of work and/or educational experience in data engineering, data integration, data quality roles utilizing machine learning or cloud computing to solve complex business problems, scripting languages and packages, scalable data pipelines and big data analysis tools and techniques. Preferred Qualifications: Proficiency in SQL and at least one programming language such as Python, R, or SAS. Familiarity with cloud-based data tools (e.g., AWS Glue, Athena, Lambda) and BI tools (e.g., Tableau, Excel). Strong communication skills and ability to work effectively across technical and non-technical teams. Hands-on data testing experience and experience with data quality frameworks. Experience with open-source and commercial data science platforms. Familiarity with Agile methodologies and DevOps practices including version control, automated builds, and release management. Experience designing and managing data pipelines for large, heterogeneous datasets. Strong data mining and database experience (e.g., MySQL). Experience with campaign management or decision engine platforms (e.g., IBM Unica, Adobe Campaign, Pega, Salesforce). Ability to communicate complex results to both technical and non-technical audiences. Experience in financial services or consumer-centric industries. Strong analytical and problem-solving skills with a progressive mindset. Willingness and ability to learn new technologies on the job. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client . Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is seeking a Data Scientist: IV (Lead). This is a remote 3-month contract to hire position with a client located in Columbus, OH. This role pays $70.00-75.00/HR W2 based on experience. Job Description: This role combines the technical rigor of data engineering with the strategic focus of marketing and decision science, enabling the delivery of targeted, data[1]driven messages across multiple customer channels. As a Data Engineer on this team, you will be responsible for building and operationalizing data pipelines, ensuring data quality, and supporting the infrastructure that powers decision engine capabilities. You will collaborate closely with marketing strategists, analysts, and IT to ensure seamless integration and performance of automated messaging systems. Responsibilities: Design, build, and maintain scalable and efficient data pipelines to support real-time decisioning and marketing strategies. Collaborate with cross-functional teams including marketing, analytics, modeling, and IT to deploy and optimize customer messaging across channels. Ensure data quality and integrity through rigorous testing, validation, and monitoring processes. Support the integration and enhancement of decision engine platforms such as IBM Unica Interact, Adobe Campaign, or Salesforce. Automate data workflows and reporting using tools such as SQL, Python, AWS Glue, or Tableau. Participate in the development and deployment of new capabilities and upgrades to decision engine software. Assist in troubleshooting and resolving data-related issues in production environments. Contribute to the governance and cataloging of curated data assets for enterprise-wide reuse. Requirements: Master's degree in computer science, engineering, statistics, economics or related fields. 3+ years of work and/or educational experience in data engineering, data integration, data quality roles utilizing machine learning or cloud computing to solve complex business problems, scripting languages and packages, scalable data pipelines and big data analysis tools and techniques. Preferred Qualifications: Proficiency in SQL and at least one programming language such as Python, R, or SAS. Familiarity with cloud-based data tools (e.g., AWS Glue, Athena, Lambda) and BI tools (e.g., Tableau, Excel). Strong communication skills and ability to work effectively across technical and non-technical teams. Hands-on data testing experience and experience with data quality frameworks. Experience with open-source and commercial data science platforms. Familiarity with Agile methodologies and DevOps practices including version control, automated builds, and release management. Experience designing and managing data pipelines for large, heterogeneous datasets. Strong data mining and database experience (e.g., MySQL). Experience with campaign management or decision engine platforms (e.g., IBM Unica, Adobe Campaign, Pega, Salesforce). Ability to communicate complex results to both technical and non-technical audiences. Experience in financial services or consumer-centric industries. Strong analytical and problem-solving skills with a progressive mindset. Willingness and ability to learn new technologies on the job. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client . Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Maintain and support data center hardware and infrastructure during the graveyard shift, ensuring system reliability and prompt issue resolution. | 1-2 years of experience in data center operations or technical support, strong troubleshooting skills, and ability to work independently overnight. | Job Title: L1 Associate Data Center Technician - Graveyard Shift Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier IT professionals with innovative companies across various industries. With a commitment to excellence and a focus on career growth, Genesis10 partners with clients to deliver exceptional workforce solutions that drive business success. Role Overview: As an L1 Associate Data Center Technician on the graveyard shift, you will play a critical role in maintaining and supporting the data center infrastructure for one of the world's largest professional networks. This position ensures the reliability and efficiency of data center operations during overnight hours, providing essential technical support and troubleshooting. What You'll Do: - You will monitor and maintain data center hardware and infrastructure during the graveyard shift. - You will perform routine inspections and preventive maintenance to ensure optimal system performance. - You will troubleshoot and resolve hardware and network issues promptly to minimize downtime. - You will assist with the installation and configuration of new equipment and systems. - You will document all maintenance activities and incidents accurately. - You will collaborate with cross-functional teams to support data center projects and upgrades. - You will adhere to safety protocols and company policies to maintain a secure working environment. What You Bring: - You bring at least 1-2 years of experience in data center operations or a related technical support role. - You have a solid understanding of data center hardware, networking fundamentals, and troubleshooting techniques. - You possess strong problem-solving skills and the ability to work independently during overnight shifts. - You have excellent communication skills to effectively document and report issues. - You are comfortable working in a fast-paced, dynamic environment with a focus on reliability and uptime. Bonus Points If You Have: - Experience working in a large-scale data center environment. - Certifications such as CompTIA Server+, Network+, or similar. - Familiarity with data center infrastructure management (DCIM) tools. - Previous experience supporting professional networking platforms or similar technology environments. What We Offer: - We offer competitive compensation for the 12-month contract position. - We offer opportunities for professional development and skill enhancement. - We offer a supportive team environment with a focus on work-life balance. - We offer access to cutting-edge technology and tools. - We offer the chance to contribute to a globally recognized professional network. Ready to Apply? To apply, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly at careers@genesis10.com. We look forward to reviewing your application and exploring how you can contribute to our client's success.

Maintain and support data center infrastructure by installing, configuring, troubleshooting hardware and collaborating with teams to ensure system reliability. | Minimum 5 years experience in data center operations with strong technical knowledge in server hardware, networking, and storage systems. | Job Title: Sr. Data Center Technician - Day Company Overview: Genesis10 is a leading IT staffing and consulting firm dedicated to connecting top talent with innovative companies. We pride ourselves on fostering long-term partnerships and delivering exceptional workforce solutions that drive business success. Our client, located in Ashburn, VA, is the world's largest professional network, committed to helping members from diverse backgrounds achieve their career goals through cutting-edge technology and a collaborative environment. Role Overview: As a Sr. Data Center Technician on the day shift, you will play a critical role in maintaining and supporting the data center infrastructure. Your expertise will ensure the reliability and efficiency of the network systems that power our client’s global professional platform. What You'll Do: - You will install, configure, and maintain data center hardware including servers, storage devices, and networking equipment. - You will perform routine inspections and preventive maintenance to ensure optimal system performance. - You will troubleshoot and resolve hardware and connectivity issues promptly to minimize downtime. - You will collaborate with cross-functional teams to support data center projects and upgrades. - You will document procedures, configurations, and incidents accurately for knowledge sharing and compliance. - You will monitor environmental conditions such as temperature and humidity to safeguard equipment. - You will adhere to safety protocols and data center security policies at all times. What You Bring: - Minimum of 5 years of experience in data center operations or a similar technical role. - Strong knowledge of server hardware, networking fundamentals, and storage systems. - Proficiency with data center management tools and monitoring software. - Ability to work independently and as part of a team in a fast-paced environment. - Excellent problem-solving skills and attention to detail. - Effective communication skills to interact with technical and non-technical stakeholders. Bonus Points If You Have: - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Experience with cloud infrastructure and virtualization technologies. - Familiarity with scripting or automation tools to streamline operations. - Previous experience working in a large-scale, high-availability data center. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and support for work-life balance. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our online application portal. We look forward to reviewing your qualifications and discussing how you can contribute to our client’s success.

Maintain and support data center infrastructure during night shifts to ensure optimal performance and uptime. | 1-2 years of experience in data center operations or technical support, strong knowledge of server hardware and networking, ability to work night shifts, and effective communication skills. | Job Title: Associate Data Center Technician - Night Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. With a commitment to excellence and a focus on career growth, Genesis10 partners with clients to deliver exceptional staffing services and workforce solutions. Role Overview: As an Associate Data Center Technician - Night, you will play a critical role in maintaining and supporting the infrastructure of a major professional network's data center. This position ensures the reliability and efficiency of data center operations during night shifts, contributing to seamless service delivery. What You'll Do: - You will monitor and maintain data center equipment to ensure optimal performance and uptime. - You will perform routine inspections and preventive maintenance on servers, network devices, and power systems. - You will troubleshoot hardware and connectivity issues promptly to minimize downtime. - You will assist with the installation and configuration of new hardware components. - You will document all maintenance activities and incidents accurately. - You will collaborate with cross-functional teams to support data center projects and upgrades. - You will adhere to safety protocols and data center security policies during all operations. - You will provide timely escalation of critical issues to senior technicians or management. What You Bring: - You have at least 1-2 years of experience in data center operations or a related technical support role. - You possess strong knowledge of server hardware, networking fundamentals, and power management. - You are comfortable working night shifts and in a fast-paced, dynamic environment. - You have excellent problem-solving skills and attention to detail. - You demonstrate effective communication skills and the ability to work collaboratively. Bonus Points If You Have: - Experience with large-scale data center environments or cloud infrastructure. - Certifications such as CompTIA Server+, Network+, or similar. - Familiarity with data center infrastructure management (DCIM) tools. - Basic scripting or automation skills to streamline routine tasks. What We Offer: - We offer competitive hourly pay within the range of $23.54 to $32.96. - We offer opportunities for professional development and skill enhancement. - We offer a supportive work environment with a focus on teamwork and growth. - We offer flexible contract terms with potential for extension based on performance. - We offer access to cutting-edge technology and resources. Ready to Apply? To join our team as an Associate Data Center Technician - Night, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly. We look forward to helping you advance your career in data center technology.

Partner with global clients to analyze data, manage feedback, and drive customer success through actionable insights and collaboration. | 2+ years experience in customer success or related analytical roles with strong data analysis and communication skills. | Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to excellence and client satisfaction, Genesis10 fosters a collaborative and dynamic work environment that supports career growth and development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes through effective partnership and data-driven insights. You will work closely with clients to understand their needs, monitor success metrics, and drive continuous improvement in service delivery. What You'll Do: - You will collaborate with global clients to understand their business objectives and align solutions accordingly. - You will analyze customer data to identify trends, risks, and opportunities for growth. - You will develop and present reports that provide actionable insights to both clients and internal teams. - You will manage customer feedback and work cross-functionally to resolve issues promptly. - You will support the onboarding process for new clients, ensuring a smooth transition and adoption. - You will track key performance indicators (KPIs) to measure customer success and satisfaction. - You will contribute to the development of best practices and process improvements. - You will maintain up-to-date knowledge of industry trends and competitive landscape. What You Bring: - You have 2+ years of experience in customer success, account management, or a related analytical role. - You possess strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - You have excellent communication and interpersonal skills to build strong client relationships. - You are detail-oriented with the ability to manage multiple priorities in a fast-paced environment. - You have experience working with global clients and cross-functional teams. Bonus Points If You Have: - Experience with CRM platforms like Salesforce or HubSpot. - Knowledge of SaaS business models and subscription metrics. - Familiarity with project management tools such as Jira or Asana. - Previous experience in a remote or hybrid work setting. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer flexible remote or hybrid work options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture that values diversity. - We offer access to cutting-edge tools and technologies to empower your work. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!

Manage customer relationships to drive satisfaction, retention, and growth through proactive account management and collaboration with internal teams. | 3+ years of experience in customer success or account management, strong communication and problem-solving skills, proficiency with CRM and data analysis tools, ability to work independently in a hybrid or remote setting. | Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top-tier professionals with innovative companies across various industries. With a commitment to fostering long-term partnerships, Genesis10 emphasizes trust, flexibility, and excellence in every engagement. Our client, a dynamic organization based in Chicago, IL, is seeking a Customer Success Manager to join their team on a 12-month contract basis. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective relationship management and strategic support. You will act as the primary liaison between the company and its customers, driving satisfaction, retention, and growth. What You'll Do: - You will build and maintain strong, long-lasting client relationships by understanding their needs and objectives. - You will proactively manage customer accounts to ensure successful adoption and utilization of products or services. - You will collaborate with cross-functional teams to address customer issues and provide timely resolutions. - You will analyze customer data to identify trends and opportunities for improvement. - You will develop and deliver presentations and reports to communicate progress and value to stakeholders. - You will drive customer retention and expansion by identifying upsell and cross-sell opportunities. - You will gather customer feedback to inform product development and service enhancements. - You will manage contract renewals and negotiate terms to maximize customer satisfaction and company revenue. What You Bring: - You bring 3+ years of experience in customer success, account management, or related roles. - You have strong communication and interpersonal skills to effectively engage with diverse stakeholders. - You possess excellent problem-solving abilities and a proactive approach to customer challenges. - You are proficient with CRM software and data analysis tools. - You have the ability to work independently in a hybrid or remote environment, preferably within the Central Time Zone. Bonus Points If You Have: - Experience working in a technology or SaaS company. - Familiarity with contract negotiation and renewal processes. - Knowledge of customer success metrics and KPIs. - Experience with project management tools and methodologies. What We Offer: - We offer a flexible work environment with options for hybrid or fully remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Assist multiple Operations teams by managing client service requests, coordinating administrative tasks, and supporting client interactions to enhance service delivery. | At least 2 years of experience in client services or administrative support within financial services, strong organizational and communication skills, and proficiency in Microsoft Office. | Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong commitment to client success and employee growth, Genesis10 partners with top-tier companies to deliver innovative staffing and consulting services. Our collaborative culture fosters continuous learning and career advancement. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This position is designed to ensure smooth administrative and client service operations, acting as a key liaison between teams and clients to enhance service delivery and operational efficiency. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate daily administrative tasks to support operational workflows. - You will communicate effectively with clients and internal teams to address inquiries and provide updates. - You will maintain accurate records and documentation related to client interactions and service activities. - You will analyze client service data to identify trends and recommend improvements. - You will support the onboarding process for new clients and team members. - You will collaborate with cross-functional teams to streamline processes and enhance client satisfaction. - You will participate in regular team meetings and contribute to continuous improvement initiatives. What You Bring: - You bring at least 2 years of experience in client services, administrative support, or operations within financial services or a related industry. - You have strong organizational skills and attention to detail. - You possess excellent communication skills, both written and verbal. - You are proficient in Microsoft Office Suite, especially Excel and Outlook. - You have the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - You demonstrate problem-solving skills and a proactive approach to challenges. Bonus Points If You Have: - Experience working in financial services or banking operations. - Familiarity with client relationship management (CRM) software. - Knowledge of data analysis tools or basic reporting techniques. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer a supportive and collaborative work environment. - We offer opportunities for professional development and career growth. - We offer comprehensive onboarding and training programs. - We offer the chance to work onsite 5 days a week in a dynamic financial services setting. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!

Monitor, maintain, and troubleshoot data center equipment during the graveyard shift to ensure operational uptime and support infrastructure needs. | At least 1 year of experience in data center or IT support, basic hardware and networking knowledge, ability to work overnight shifts, and strong communication skills. | Job Title: L1 Associate Data Center Technician - Graveyard Shift Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier IT professionals with innovative companies across various industries. With a commitment to excellence and career growth, Genesis10 partners with clients to deliver skilled talent that drives business success. Our client, located in Plano, TX, is the world's largest professional network, dedicated to helping members from diverse backgrounds achieve their professional goals. Role Overview: As an L1 Associate Data Center Technician on the graveyard shift, you will play a critical role in maintaining the operational integrity of the data center. You will be responsible for monitoring, troubleshooting, and supporting the infrastructure that powers a global professional network, ensuring uptime and reliability during overnight hours. What You'll Do: - You will monitor data center equipment and systems to ensure optimal performance and availability. - You will perform routine maintenance and inspections on servers, network devices, and power systems. - You will troubleshoot hardware and software issues, escalating complex problems to senior technicians. - You will assist with the installation and configuration of new hardware and infrastructure components. - You will document all activities, incidents, and maintenance procedures accurately. - You will collaborate with cross-functional teams to support data center operations and projects. - You will adhere to safety protocols and company policies to maintain a secure working environment. - You will provide timely support during the graveyard shift to minimize downtime and service interruptions. What You Bring: - Minimum of 1 year experience in a data center or IT support role. - Basic understanding of server hardware, networking concepts, and power management. - Ability to work independently during overnight shifts with strong problem-solving skills. - Excellent communication skills to document and report issues clearly. - Familiarity with data center safety standards and procedures. - High school diploma or equivalent; technical certifications are a plus. Bonus Points If You Have: - Experience with large-scale data center environments. - Certifications such as CompTIA Server+, Network+, or similar. - Knowledge of virtualization technologies and cloud infrastructure. - Previous experience working graveyard or overnight shifts. What We Offer: - We offer competitive compensation for this 12-month contract position. - We offer opportunities for professional development and skill enhancement. - We offer a supportive team environment with a focus on work-life balance. - We offer access to cutting-edge technology and tools. - We offer comprehensive onboarding and ongoing support throughout your contract. Ready to Apply? To join our team as an L1 Associate Data Center Technician on the graveyard shift, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and discussing how you can contribute to our client's success.

Maintain and support data center hardware and network systems during night shifts to ensure operational reliability and efficiency. | 1-2 years of experience in data center or IT hardware support, familiarity with server and network equipment, strong problem-solving and communication skills, ability to work independently at night. | Job Title: Associate Data Center Technician - Night Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. We pride ourselves on fostering long-term partnerships and delivering exceptional staffing services that drive business success. Role Overview: As an Associate Data Center Technician - Night, you will play a critical role in maintaining and supporting the infrastructure of a major professional network's data center. This position ensures the smooth operation of hardware and network systems during night shifts, contributing to the reliability and efficiency of the data center. What You'll Do: - You will monitor and maintain data center equipment, including servers, storage devices, and network hardware. - You will perform routine inspections and preventive maintenance to ensure optimal system performance. - You will troubleshoot and resolve hardware and connectivity issues promptly. - You will assist with the installation and configuration of new equipment. - You will document all maintenance activities and incidents accurately. - You will collaborate with cross-functional teams to support data center operations. - You will adhere to safety and security protocols to protect data center assets. - You will provide after-hours support to minimize downtime and service interruptions. What You Bring: - Minimum of 1-2 years of experience in data center or IT hardware support roles. - Familiarity with server hardware, networking equipment, and cabling standards. - Basic understanding of data center infrastructure management (DCIM) tools. - Strong problem-solving skills and attention to detail. - Ability to work independently during night shifts with minimal supervision. - Effective communication skills to coordinate with team members and report issues. Bonus Points If You Have: - Experience working in a 24/7 data center environment. - Certifications such as CompTIA Server+, Network+, or similar. - Knowledge of virtualization technologies and cloud infrastructure. - Prior experience with ticketing systems and IT service management (ITSM) tools. What We Offer: - We offer competitive hourly pay within the range of $23.54 to $32.96. - We offer a dynamic work environment with opportunities for professional growth. - We offer comprehensive training and development programs. - We offer flexible scheduling and supportive management. - We offer the chance to work with cutting-edge technology in a global professional network. Ready to Apply? To apply, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly at careers@genesis10.com. We look forward to hearing from you!

Maintain and support data center hardware and network infrastructure to ensure reliable and efficient operations during the day shift. | Minimum 5 years experience in data center operations with strong technical and communication skills. | Job Title: Sr. Data Center Technician - Day Company Overview: Genesis10 is a leading IT staffing and consulting firm dedicated to connecting top talent with innovative companies. We partner with industry leaders to provide exceptional workforce solutions that drive business success and technological advancement. Role Overview: As a Sr. Data Center Technician, you will play a critical role in maintaining and supporting the infrastructure of a major professional networking platform. Your expertise will ensure the reliability and efficiency of data center operations during the day shift. What You'll Do: - You will install, configure, and maintain data center hardware and network equipment. - You will monitor system performance and troubleshoot issues to minimize downtime. - You will perform routine maintenance and upgrades to ensure optimal operation. - You will collaborate with cross-functional teams to support data center projects and initiatives. - You will document procedures and maintain accurate records of system configurations. - You will respond promptly to incidents and provide technical support to resolve problems. - You will ensure compliance with safety and security protocols within the data center. What You Bring: - You bring at least 5 years of experience in data center operations or a related technical field. - You have strong knowledge of server hardware, networking, and cabling standards. - You possess excellent troubleshooting and problem-solving skills. - You have experience working with large-scale data center environments. - You demonstrate strong communication skills and the ability to work effectively in a team. Bonus Points If You Have: - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Experience with cloud infrastructure and virtualization technologies. - Familiarity with data center infrastructure management (DCIM) tools. - Previous experience supporting professional networking or social media platforms. What We Offer: - We offer competitive compensation and contract terms. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive work environment. - We offer access to cutting-edge technology and resources. - We offer comprehensive support from our dedicated recruitment and HR teams. Ready to Apply? To apply, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly at careers@genesis10.com.

Partner with global clients to analyze data, identify trends, and drive customer success strategies to enhance satisfaction and retention. | 3+ years experience in customer success or related analytical roles with strong data analysis and communication skills. | Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. With a commitment to excellence and client satisfaction, Genesis10 fosters a collaborative environment that supports career growth and professional development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes by leveraging our products and services. You will act as a trusted advisor, analyzing client needs and driving strategies that enhance customer satisfaction and retention. What You'll Do: - You will partner closely with global clients to understand their business objectives and challenges. - You will analyze customer data to identify trends, risks, and opportunities for improvement. - You will develop and deliver insightful reports and presentations to stakeholders. - You will collaborate with cross-functional teams to address client issues and implement solutions. - You will monitor customer health metrics and proactively engage clients to ensure success. - You will assist in the development of customer success strategies and best practices. - You will support onboarding and training initiatives to maximize product adoption. - You will contribute to continuous improvement efforts by providing feedback from clients. What You Bring: - You have 3+ years of experience in customer success, account management, or a related analytical role. - You possess strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - You have excellent communication and interpersonal skills to build strong client relationships. - You are detail-oriented with the ability to manage multiple priorities in a fast-paced environment. - You have experience working with SaaS products or technology solutions. Bonus Points If You Have: - Experience working in a global or multicultural client environment. - Familiarity with CRM platforms like Salesforce or HubSpot. - Knowledge of customer success methodologies and frameworks. - Ability to present complex data insights to non-technical audiences. What We Offer: - We offer a flexible remote or hybrid work arrangement to support work-life balance. - We offer competitive compensation and benefits packages. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!

Manage client relationships, develop customer success plans, monitor metrics, and collaborate with internal teams to ensure client satisfaction and retention. | Minimum 3 years experience in customer success or related roles, strong communication skills, CRM proficiency, and ability to work independently in a hybrid or remote setting. | Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top-tier professionals with innovative companies across various industries. With a strong commitment to fostering long-term partnerships, Genesis10 empowers both clients and candidates to achieve their goals through tailored workforce solutions and exceptional service. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as the primary point of contact, building strong relationships and driving customer satisfaction and retention. This role is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional client experiences. What You'll Do: - You will manage and nurture client relationships to ensure ongoing satisfaction and loyalty. - You will collaborate with internal teams to address client needs and resolve issues promptly. - You will develop and execute customer success plans tailored to each client’s objectives. - You will monitor customer health metrics and proactively identify opportunities for improvement. - You will facilitate regular check-ins and business reviews with clients to align on goals. - You will advocate for the customer within the organization to influence product and service enhancements. - You will track and report on customer success metrics to leadership. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - Minimum of 3 years experience in customer success, account management, or related roles. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven ability to manage multiple client accounts and projects simultaneously. - Experience working with CRM software and customer success platforms. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and able to work independently in a hybrid or remote setting. Bonus Points If You Have: - Experience in the staffing or talent acquisition industry. - Familiarity with Central Time Zone clients and working hours. - Background in SaaS or technology services. - Certification in Customer Success Management or related fields. What We Offer: - We offer a flexible work environment with options for hybrid or 100% remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional development and career growth. - We offer a supportive team culture that values trust, collaboration, and innovation. - We offer comprehensive benefits including health, dental, and vision coverage. Ready to Apply? If you are passionate about customer success and ready to make an impact, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Assist multiple Operations teams by managing client service requests, coordinating communication, maintaining records, analyzing data, preparing reports, supporting onboarding, ensuring compliance, and contributing to process improvements. | At least 2 years of experience in client services or operations within financial services, strong organizational and communication skills, proficiency in Microsoft Office, and ability to work onsite 5 days a week in Pittsburgh, PA. | Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing and organizing client service requests and documentation. - You will coordinate communication between clients and internal teams to ensure timely resolution of issues. - You will maintain accurate records and update databases to support operational efficiency. - You will analyze client service data to identify trends and recommend improvements. - You will prepare reports and presentations for management and client review. - You will support onboarding and training activities for new team members. - You will ensure compliance with company policies and regulatory requirements. - You will contribute to process improvement initiatives to enhance client satisfaction. What You Bring: - You bring at least 2 years of experience in client services, administrative support, or operations within financial services. - You have strong organizational and multitasking skills with attention to detail. - You possess excellent communication skills, both written and verbal. - You are proficient in Microsoft Office Suite, especially Excel and PowerPoint. - You have the ability to work onsite 5 days a week in Pittsburgh, PA. Bonus Points If You Have: - Experience with financial services operations or client relationship management. - Familiarity with CRM software and data analysis tools. - Prior experience in a contract-to-hire role. - Knowledge of regulatory compliance in financial services. What We Offer: - We offer competitive hourly compensation ranging from $20 to $22 based on experience. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training programs. - We offer the chance to work with a respected client in the financial services industry. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to reviewing your application and potentially welcoming you to our team.

Monitor, maintain, and troubleshoot data center hardware and infrastructure during the graveyard shift to ensure optimal performance and uptime. | 1-2 years of experience in data center operations or technical support, basic networking and hardware knowledge, strong problem-solving and communication skills, ability to work overnight shifts. | Job Title: L1 Associate Data Center Technician - Graveyard Shift Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier IT professionals with innovative companies across various industries. With a commitment to excellence and career growth, Genesis10 partners with clients to deliver skilled talent that drives business success. Our client, located in Plano, TX, is the world's largest professional network, dedicated to helping members from diverse backgrounds achieve their professional goals. Role Overview: As an L1 Associate Data Center Technician on the graveyard shift, you will play a critical role in maintaining the operational integrity of the data center. You will be responsible for monitoring, troubleshooting, and supporting the infrastructure that powers the client’s global network, ensuring high availability and performance during overnight hours. What You'll Do: - You will monitor data center systems and equipment to ensure optimal performance and uptime. - You will perform routine maintenance and inspections of hardware and infrastructure. - You will troubleshoot and resolve hardware and network issues promptly. - You will assist with the installation and configuration of new equipment. - You will document incidents, maintenance activities, and system changes accurately. - You will collaborate with cross-functional teams to escalate and resolve complex technical problems. - You will adhere to safety and security protocols to maintain a secure data center environment. - You will provide support during emergency situations and participate in disaster recovery procedures. What You Bring: - You have 1-2 years of experience in data center operations or a related technical support role. - You possess basic knowledge of networking, server hardware, and data center infrastructure. - You have strong problem-solving skills and the ability to work independently during overnight shifts. - You are familiar with monitoring tools and ticketing systems. - You have excellent communication skills and a customer-focused mindset. - You are able to lift and move equipment as required and follow strict safety guidelines. Bonus Points If You Have: - Experience working in a 24/7 data center environment. - Certifications such as CompTIA Server+, Network+, or similar. - Knowledge of virtualization technologies and cloud infrastructure. - Previous experience with disaster recovery and backup systems. What We Offer: - We offer competitive compensation for this 12-month contract position. - We offer opportunities for professional development and skill enhancement. - We offer a supportive team environment with a focus on work-life balance. - We offer access to cutting-edge technology and tools. - We offer the chance to contribute to a globally recognized professional network. Ready to Apply? To apply, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly at the provided email address. We look forward to helping you take the next step in your IT career.

Maintain and support data center hardware and network infrastructure to ensure reliable and efficient operations during the day shift. | Minimum 5 years experience in data center operations or related technical field with strong hardware, networking, and troubleshooting skills. | Job Title: Sr. Data Center Technician - Day Company Overview: Genesis10 is a leading IT staffing and consulting firm dedicated to connecting top talent with innovative companies. We partner with industry leaders to provide exceptional workforce solutions that drive business success and technological advancement. Role Overview: As a Sr. Data Center Technician, you will play a critical role in maintaining and supporting the data center infrastructure for one of the world’s largest professional networks. Your expertise will ensure the reliability and efficiency of data center operations during the day shift. What You'll Do: - You will install, configure, and maintain data center hardware and network equipment. - You will monitor system performance and troubleshoot hardware and connectivity issues. - You will perform routine maintenance and upgrades to ensure optimal system functionality. - You will collaborate with cross-functional teams to support data center projects and initiatives. - You will document procedures, incidents, and resolutions to maintain accurate records. - You will ensure compliance with safety and security protocols within the data center. - You will provide technical support and guidance to junior technicians and other staff. What You Bring: - You bring at least 5 years of experience in data center operations or a related technical field. - You have strong knowledge of server hardware, networking, and cabling standards. - You possess excellent troubleshooting and problem-solving skills. - You have experience working with data center monitoring tools and ticketing systems. - You demonstrate strong communication skills and the ability to work effectively in a team environment. Bonus Points If You Have: - Experience with cloud infrastructure and virtualization technologies. - Certifications such as CompTIA Server+, Cisco CCNA, or similar. - Familiarity with data center infrastructure management (DCIM) software. - Previous experience supporting large-scale enterprise networks. What We Offer: - We offer competitive compensation and comprehensive benefits. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements and support for work-life balance. - We offer access to cutting-edge technology and resources. Ready to Apply? To apply, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly at careers@genesis10.com.

Maintain and support data center hardware and network systems during night shifts to ensure operational reliability and performance. | 1-2 years of experience in data center operations or related technical field, basic networking knowledge, server hardware experience, strong problem-solving and communication skills. | Job Title: Associate Data Center Technician - Night Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. With a commitment to excellence and a focus on career growth, Genesis10 partners with clients to deliver exceptional staffing services and workforce solutions. Role Overview: As an Associate Data Center Technician - Night, you will play a critical role in maintaining and supporting the infrastructure of a major professional network's data center. This position ensures the smooth operation of hardware and network systems during night shifts, contributing to the reliability and performance of essential services. What You'll Do: - You will monitor and maintain data center equipment, including servers, storage devices, and network hardware. - You will perform routine inspections and preventive maintenance to ensure optimal system performance. - You will troubleshoot and resolve hardware and connectivity issues promptly. - You will assist with the installation and configuration of new equipment. - You will document all maintenance activities and incidents accurately. - You will collaborate with cross-functional teams to support data center operations. - You will adhere to safety and security protocols to protect data center assets. - You will provide after-hours support to minimize downtime and service interruptions. What You Bring: - You have 1-2 years of experience in data center operations or a related technical field. - You possess a basic understanding of networking concepts and hardware components. - You have experience with server hardware installation and troubleshooting. - You demonstrate strong problem-solving skills and attention to detail. - You are able to work independently during night shifts with minimal supervision. - You have effective communication skills to coordinate with team members and report issues. Bonus Points If You Have: - Experience working in a 24/7 data center environment. - Certifications such as CompTIA A+, Network+, or similar technical credentials. - Familiarity with data center infrastructure management (DCIM) tools. - Prior experience supporting large-scale professional network platforms. What We Offer: - We offer competitive hourly pay within the range of $23.54 to $32.96. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and supportive work environment. - We offer flexible scheduling options to accommodate night shift work. - We offer the chance to work with cutting-edge technology in a global network setting. Ready to Apply? To apply for the Associate Data Center Technician - Night position, please submit your resume and cover letter through the Genesis10 careers portal or contact our recruitment team directly at careers@genesis10.com.

Partnering with global clients to analyze data, drive customer satisfaction, and support customer success strategies. | 3+ years experience in customer success or related roles, strong analytical and communication skills, proficiency with data analysis tools, and experience with global clients. | Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. With a commitment to excellence and client satisfaction, Genesis10 fosters a collaborative environment that supports career growth and professional development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes by leveraging our products and services. You will act as a trusted advisor, working closely with clients to understand their needs, analyze data, and drive customer satisfaction and retention. What You'll Do: - You will partner closely with global clients to understand their business objectives and challenges. - You will analyze customer data to identify trends, risks, and opportunities for improvement. - You will develop and deliver insightful reports and presentations to stakeholders. - You will collaborate with cross-functional teams to address client needs and enhance the customer experience. - You will monitor customer health metrics and proactively engage to prevent churn. - You will assist in the implementation of customer success strategies and best practices. - You will gather and communicate client feedback to internal teams to inform product development. - You will support the onboarding process for new clients to ensure a smooth transition. What You Bring: - 3+ years of experience in customer success, account management, or related roles. - Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - Excellent communication and interpersonal skills to build strong client relationships. - Ability to manage multiple projects and priorities in a fast-paced environment. - Experience working with global clients and understanding of diverse business cultures. Bonus Points If You Have: - Experience with CRM platforms like Salesforce or HubSpot. - Knowledge of SaaS products and the technology industry. - Project management certification or experience. - Multilingual abilities or experience working in international markets. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible remote or hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture that values diversity. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!

Manage customer accounts to ensure satisfaction, build relationships, identify growth opportunities, collaborate with teams, provide training, and report on success metrics. | 3+ years experience in customer success or related field, strong communication and problem-solving skills, CRM proficiency, and organizational abilities. | Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to fostering long-term partnerships, Genesis10 supports both clients and candidates through personalized service and expert guidance. Our client, a dynamic organization based in Chicago, IL, is seeking a Customer Success Manager to join their team on a 12-month contract. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our client’s customers achieve their desired outcomes and maximize the value of their products and services. You will act as a trusted advisor, building strong relationships and driving customer satisfaction and retention. This role offers flexibility with hybrid or fully remote work options, ideally within the Central Time Zone. What You'll Do: - You will manage a portfolio of customer accounts, ensuring their success and satisfaction. - You will develop and maintain strong relationships with key stakeholders to understand their needs and goals. - You will proactively identify opportunities for customers to expand their use of products and services. - You will collaborate with internal teams to address customer issues and deliver timely solutions. - You will conduct regular check-ins and business reviews to monitor customer health and progress. - You will provide training and support to help customers fully utilize product features. - You will gather and communicate customer feedback to influence product development and improvements. - You will track and report on customer success metrics and KPIs. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess excellent communication and interpersonal skills to build rapport with diverse clients. - You are skilled in problem-solving and conflict resolution to manage customer challenges effectively. - You have experience working with CRM software and customer success platforms. - You demonstrate strong organizational skills and the ability to manage multiple accounts simultaneously. Bonus Points If You Have: - Experience in the technology or software-as-a-service (SaaS) industry. - Familiarity with data analytics tools to interpret customer usage and trends. - Previous experience working in a remote or hybrid work environment. - Certification in Customer Success Management or related professional development. What We Offer: - We offer a flexible work environment with options for hybrid or fully remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? If you are passionate about driving customer success and want to join a forward-thinking team, please submit your resume and cover letter through our application portal. We look forward to hearing from you!