Genesis10

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top-tier professionals with innovative companies across various industries. With a strong commitment to fostering long-term partnerships, Genesis10 empowers both clients and candidates to achieve their goals through tailored workforce solutions and exceptional service. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as the primary point of contact, building strong relationships and driving customer satisfaction and retention. This role is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional client experiences. What You'll Do: - You will manage and nurture client relationships to ensure ongoing satisfaction and loyalty. - You will collaborate with internal teams to address client needs and resolve issues promptly. - You will develop and execute customer success plans tailored to each client’s objectives. - You will monitor customer health metrics and proactively identify opportunities for improvement. - You will facilitate regular check-ins and business reviews with clients to align on goals. - You will advocate for the customer within the organization to influence product and service enhancements. - You will track and report on customer success metrics to leadership. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - Minimum of 3 years experience in customer success, account management, or related roles. - Strong communication and interpersonal skills with the ability to build rapport quickly. - Proven ability to manage multiple client accounts and projects simultaneously. - Experience working with CRM software and customer success platforms. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and able to work independently in a hybrid or remote setting. Bonus Points If You Have: - Experience in the staffing or talent acquisition industry. - Familiarity with Central Time Zone clients and working hours. - Background in SaaS or technology services. - Certification in Customer Success Management or related fields. What We Offer: - We offer a flexible work environment with options for hybrid or 100% remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional development and career growth. - We offer a supportive team culture that values trust, collaboration, and innovation. - We offer comprehensive benefits including health, dental, and vision coverage. Ready to Apply? If you are passionate about customer success and ready to make an impact, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!