Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong commitment to client success and employee growth, Genesis10 partners with top-tier companies to deliver innovative staffing and consulting services. Our collaborative culture fosters continuous learning and career advancement. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This position is designed to ensure smooth administrative and client service operations, acting as a key liaison between teams and clients to enhance service delivery and operational efficiency. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate daily administrative tasks to support operational workflows. - You will communicate effectively with clients and internal teams to address inquiries and provide updates. - You will maintain accurate records and documentation related to client interactions and service activities. - You will analyze client service data to identify trends and recommend improvements. - You will support the onboarding process for new clients and team members. - You will collaborate with cross-functional teams to streamline processes and enhance client satisfaction. - You will participate in regular team meetings and contribute to continuous improvement initiatives. What You Bring: - You bring at least 2 years of experience in client services, administrative support, or operations within financial services or a related industry. - You have strong organizational skills and attention to detail. - You possess excellent communication skills, both written and verbal. - You are proficient in Microsoft Office Suite, especially Excel and Outlook. - You have the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - You demonstrate problem-solving skills and a proactive approach to challenges. Bonus Points If You Have: - Experience working in financial services or banking operations. - Familiarity with client relationship management (CRM) software. - Knowledge of data analysis tools or basic reporting techniques. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer a supportive and collaborative work environment. - We offer opportunities for professional development and career growth. - We offer comprehensive onboarding and training programs. - We offer the chance to work onsite 5 days a week in a dynamic financial services setting. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!