Genesis10

Compensation

Full Description

Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. With a commitment to excellence and client satisfaction, Genesis10 fosters a collaborative environment that supports career growth and professional development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes by leveraging our products and services. You will act as a trusted advisor, analyzing client needs and driving strategies that enhance customer satisfaction and retention. What You'll Do: - You will partner closely with global clients to understand their business objectives and challenges. - You will analyze customer data to identify trends, risks, and opportunities for improvement. - You will develop and deliver insightful reports and presentations to stakeholders. - You will collaborate with cross-functional teams to address client issues and implement solutions. - You will monitor customer health metrics and proactively engage clients to ensure success. - You will assist in the development of customer success strategies and best practices. - You will support onboarding and training initiatives to maximize product adoption. - You will contribute to continuous improvement efforts by providing feedback from clients. What You Bring: - You have 3+ years of experience in customer success, account management, or a related analytical role. - You possess strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - You have excellent communication and interpersonal skills to build strong client relationships. - You are detail-oriented with the ability to manage multiple priorities in a fast-paced environment. - You have experience working with SaaS products or technology solutions. Bonus Points If You Have: - Experience working in a global or multicultural client environment. - Familiarity with CRM platforms like Salesforce or HubSpot. - Knowledge of customer success methodologies and frameworks. - Ability to present complex data insights to non-technical audiences. What We Offer: - We offer a flexible remote or hybrid work arrangement to support work-life balance. - We offer competitive compensation and benefits packages. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!