Genesis10

Compensation

Full Description

Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to excellence and client satisfaction, Genesis10 fosters a collaborative and dynamic work environment that supports career growth and development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes through effective partnership and data-driven insights. You will work closely with clients to understand their needs, monitor success metrics, and drive continuous improvement in service delivery. What You'll Do: - You will collaborate with global clients to understand their business objectives and align solutions accordingly. - You will analyze customer data to identify trends, risks, and opportunities for growth. - You will develop and present reports that provide actionable insights to both clients and internal teams. - You will manage customer feedback and work cross-functionally to resolve issues promptly. - You will support the onboarding process for new clients, ensuring a smooth transition and adoption. - You will track key performance indicators (KPIs) to measure customer success and satisfaction. - You will contribute to the development of best practices and process improvements. - You will maintain up-to-date knowledge of industry trends and competitive landscape. What You Bring: - You have 2+ years of experience in customer success, account management, or a related analytical role. - You possess strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - You have excellent communication and interpersonal skills to build strong client relationships. - You are detail-oriented with the ability to manage multiple priorities in a fast-paced environment. - You have experience working with global clients and cross-functional teams. Bonus Points If You Have: - Experience with CRM platforms like Salesforce or HubSpot. - Knowledge of SaaS business models and subscription metrics. - Familiarity with project management tools such as Jira or Asana. - Previous experience in a remote or hybrid work setting. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer flexible remote or hybrid work options to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture that values diversity. - We offer access to cutting-edge tools and technologies to empower your work. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!