Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing and organizing client service requests and documentation. - You will coordinate communication between clients and internal teams to ensure timely resolution of issues. - You will maintain accurate records and update databases to support operational efficiency. - You will analyze client service data to identify trends and recommend improvements. - You will prepare reports and presentations for management and client review. - You will support onboarding and training activities for new team members. - You will ensure compliance with company policies and regulatory requirements. - You will contribute to process improvement initiatives to enhance client satisfaction. What You Bring: - You bring at least 2 years of experience in client services, administrative support, or operations within financial services. - You have strong organizational and multitasking skills with attention to detail. - You possess excellent communication skills, both written and verbal. - You are proficient in Microsoft Office Suite, especially Excel and PowerPoint. - You have the ability to work onsite 5 days a week in Pittsburgh, PA. Bonus Points If You Have: - Experience with financial services operations or client relationship management. - Familiarity with CRM software and data analysis tools. - Prior experience in a contract-to-hire role. - Knowledge of regulatory compliance in financial services. What We Offer: - We offer competitive hourly compensation ranging from $20 to $22 based on experience. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training programs. - We offer the chance to work with a respected client in the financial services industry. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to reviewing your application and potentially welcoming you to our team.