Quantum Health

Serve as a clinical consultant and strategic partner to clients, conduct utilization review and case management, provide clinical insights and support client engagement and retention. | Current unrestricted medical license, board certification, 5+ years clinical practice, 2+ years clinical review in health plan setting, client-facing experience, strong communication and analytical skills. | Description Location: This position may work remotely anywhere in the United States of America with significant business travel to and from prospect/client sites and/or the Quantum Health home office in Dublin, OH. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors®. We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The Medical Director - Medical Management and Client Partnerships role offers a unique and dynamic opportunity to blend deep expertise in Utilization and Case/Care Management with strategic clinical partnership. This position serves as a key clinical resource for our account management teams, providing expert insights that reinforce Quantum's clinical model and support client engagement efforts. In addition to delivering strategic guidance, the Account Management Medical Director collaborates closely with our clinical team to conduct daily reviews, ensuring alignment with best practices and optimal member outcomes. The ideal candidate will bring: • Proven subject matter expertise in Utilization Management and Case Management • Strong knowledge of the healthcare market • Experience in client-facing roles • A passion for improving health outcomes and driving clinical excellence What you'll do • Client Engagement & Strategy • Act as a clinical consultant and strategic partner to key employer group clients through a consultative, service-oriented clinical relationship to maximize client satisfaction, contract renewals, and adoption of new or expanded use of Quantum's products and services. • Participate in developing and delivering semiannual and annual reviews for client meetings to represent Quantum's clinical operating model and actively support alignment between the clinical operating model and the clinical and benefit strategy for the client. • Health Data Analysis & Reporting • Translate complex clinical trends and data into actionable insights for benefit strategy and wellness programming. • Translate population health data into actionable, strategic recommendations tailored to client goals. • Interpret medical and pharmacy claims, biometrics, and engagement data to identify cost drivers, care gaps, and population health risks. • Recommend benefits and programs, as well as other interventions based on clinical data and ROI potential • Deliver clear, compelling presentations and reports on clinical outcomes and trends. • Stakeholder Communication & Leadership • Serve as the voice of the client's health goals, ensuring that clinical programming aligns with workforce needs. • Educate client stakeholders and brokers on trends in population health, cost containment, and value-based care. • Serve as the primary point of escalation for complex client inquiries or concerns. • Ensure that all clinical recommendations adhere to evidence-based guidelines and regulatory requirements. • Provide clinical impact narratives and documentation to support renewal conversations and upsell opportunities. • Support Account Managers in articulating the clinical value of services provided. • Serve as a key clinical resource for staff. Establishes criteria and protocols for standard medical treatment inquiries and renders determinations on requests for healthcare services and/or treatment. • Conduct daily review of individual cases and have necessary case level conversations as requested. This includes prior authorizations and denial decisions for cases that do not meet established evidence-based criteria. • Provide clear and concise documented medical review determinations and support on requested reviews within the established time frames. • Provide clinical and nurse consultations. • Identify opportunities to implement best practices approaches and introduce innovations to provide improved outcomes. • Perform utilization review and case management support on complex members. • Offer peer-to-peer discussions regarding determinations as necessary. • Serve as a medical liaison to physicians, hospitals and insurance carriers. • Provides determination on appeals for cases where they did not make the initial determination. • Other duties as assigned What you'll bring • Licensure/Certifications: Current, unrestricted license to practice medicine required and the ability to become multistate licensed. Board certification in primary specialty required. • Five years of progressively related clinical work / practice experience required • Two years of physician clinical review in the preferably in the commercial health plan setting • Two years of externally facing client and partner experience in network, quality, and sales/account management • Strong written and verbal communication skills • Team oriented and a collaborative mindset • Knowledge of health care delivery system • Knowledge of utilization management and InterQual criteria • Reflects both senior leadership, clinical expertise, and strategic client partnership capabilities • Proficiency required in understanding market trends, insights, clinical models, and managed care systems • Strong analytical skills with the ability to interpret complex clinical data and translate it into presentations and actionable insights for clinical and non-clinical stakeholders • Exceptional presentation and communication skills, with experience presenting to clients on the health outcomes of the client population and contributions to cost savings through clinical program recommendations. • Ability to work collaboratively with cross-functional teams and external consultants. • Strong organizational skills and the ability to manage multiple projects simultaneously. • Understanding of client retention strategies and satisfaction (NPS, renewal rates) • Travel is expected to various client headquarters throughout the country. The travel amount varies throughout the year, but overall, the expected travel percentage is 50%. • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us. #LI-HW1 #LI-Remote What's in it for you • Compensation: Competitive base and incentive compensation • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. • Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.

Manage patient interactions, scheduling, and information verification to ensure a positive healthcare experience. | Minimum 2 years healthcare or customer service experience, proficiency with EHR, strong communication and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a strong commitment to innovation and compassionate care, we support healthcare providers and patients through advanced technology and personalized service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a smooth and positive experience. Your role is vital in managing patient interactions, scheduling appointments, and providing essential information to support healthcare delivery. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations. - You will handle patient inquiries via phone, email, and in-person. - You will verify patient information and insurance details accurately. - You will maintain patient records and update databases as needed. - You will collaborate with healthcare staff to coordinate patient care. - You will resolve patient concerns promptly and escalate issues when necessary. - You will adhere to privacy regulations and company policies at all times. What You Bring: - Minimum of 2 years experience in a healthcare or customer service role. - Strong communication and interpersonal skills. - Proficiency with electronic health records (EHR) systems. - Ability to multitask and manage time effectively. - Detail-oriented with strong organizational skills. - High school diploma or equivalent required; additional healthcare certifications a plus. Bonus Points If You Have: - Experience working in a hospital or clinical setting. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Familiarity with insurance verification processes. What We Offer: - We offer competitive hourly pay starting at $18. - We offer a full-time schedule with Monday to Friday shifts and no weekend work. - We offer hybrid work flexibility based on role requirements. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. Ready to Apply? Please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to our team!

Manage patient interactions, scheduling, and records while providing excellent customer service and supporting healthcare operations. | At least 2 years of healthcare or customer service experience, proficiency with EHR systems, strong communication skills, and a high school diploma or equivalent. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a commitment to innovation and compassionate care, we support healthcare providers and patients through advanced technology and personalized service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a smooth and positive experience. Your role is vital in managing patient inquiries, scheduling appointments, and providing exceptional customer service to support our healthcare operations. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations efficiently. - You will handle patient inquiries via phone, email, and in-person with accuracy and empathy. - You will maintain patient records and ensure data accuracy in our systems. - You will collaborate with healthcare providers to coordinate patient care. - You will resolve patient concerns promptly and escalate issues when necessary. - You will support billing and insurance verification processes. - You will contribute to a positive team environment and continuous process improvement. What You Bring: - Minimum of 2 years experience in a healthcare or customer service role. - Strong communication and interpersonal skills. - Proficiency with electronic health record (EHR) systems and scheduling software. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong organizational skills. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience working in a hospital or clinical setting. - Knowledge of medical terminology and insurance processes. - Bilingual abilities, especially in Spanish. - Familiarity with HIPAA regulations and patient privacy standards. What We Offer: - We offer competitive hourly pay starting at $18. - We offer a hybrid work schedule with onsite presence at our Dublin, OH campus. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. Ready to Apply? Please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to our team!

Manage patient interactions, scheduling, insurance verification, and administrative support to ensure a positive patient experience. | 1-2 years healthcare or customer service experience, strong communication, computer proficiency, attention to detail, confidentiality. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a strong commitment to innovation and compassionate care, we support healthcare providers and patients through advanced technology and personalized service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a smooth and positive experience. Your role is vital in managing patient interactions, scheduling appointments, and providing essential information to support patient care. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations efficiently. - You will handle patient inquiries and provide accurate information regarding services. - You will verify patient insurance and process necessary documentation. - You will maintain patient records and ensure data accuracy. - You will collaborate with healthcare staff to coordinate patient care. - You will manage phone calls and direct them appropriately. - You will support administrative tasks to enhance office operations. What You Bring: - You bring at least 1-2 years of experience in a healthcare or customer service role. - You have strong communication and interpersonal skills. - You are proficient with computer systems and scheduling software. - You demonstrate attention to detail and organizational abilities. - You have the ability to handle sensitive information with confidentiality. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience in a fast-paced healthcare environment. What We Offer: - We offer competitive hourly pay starting at $18. - We offer a full-time schedule with Monday to Friday shifts and no weekends. - We offer hybrid work flexibility at our Dublin, OH campus. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. Ready to Apply? To join our team as a Patient Service Representative, please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to hearing from you!

Manage patient interactions, scheduling, and administrative tasks to ensure efficient and compassionate patient service. | 1-2 years healthcare or customer service experience, proficiency with EHR, strong communication, and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a strong commitment to innovation and compassionate care, we serve a diverse community through our state-of-the-art facilities and dedicated team. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. Your role is vital in managing patient interactions, scheduling appointments, and providing essential information to support patient care. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations. - You will handle patient inquiries via phone and in-person with accuracy and empathy. - You will maintain patient records and ensure data accuracy. - You will coordinate with healthcare providers to facilitate smooth patient flow. - You will process patient check-ins and check-outs efficiently. - You will assist with billing and insurance verification processes. - You will support the team in maintaining a clean and organized reception area. What You Bring: - Minimum of 1-2 years experience in a healthcare or customer service role. - Strong communication and interpersonal skills. - Proficiency with electronic health records (EHR) systems. - Ability to multitask and manage time effectively. - Detail-oriented with strong organizational skills. - High school diploma or equivalent required. Bonus Points If You Have: - Experience with medical billing and insurance verification. - Knowledge of healthcare regulations and patient privacy laws. - Bilingual abilities, especially in Spanish. - Previous experience in a fast-paced medical office environment. What We Offer: - We offer competitive hourly pay starting at $18. - We offer a full-time schedule with Monday to Friday shifts. - We offer hybrid work flexibility at our Dublin, OH campus. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. Ready to Apply? Please submit your application through our careers page at quantum-health.com/careers or send your resume directly to hiring@quantum-health.com. We look forward to welcoming you to our team!

Manage patient interactions, scheduling, and administrative support to ensure efficient and compassionate patient service. | 1-2 years of healthcare or customer service experience, proficiency with EHR systems, strong communication and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a commitment to innovation and compassionate care, we support healthcare facilities across the nation to deliver exceptional service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. Your role is vital in managing patient interactions, scheduling appointments, and providing accurate information to support patient care. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations. - You will handle patient inquiries via phone, email, and in-person. - You will maintain accurate patient records and update information as needed. - You will coordinate with healthcare providers to facilitate smooth patient flow. - You will assist with insurance verification and billing inquiries. - You will ensure compliance with healthcare regulations and privacy standards. - You will support administrative tasks to enhance office efficiency. What You Bring: - You bring at least 1-2 years of experience in a healthcare or customer service role. - You have strong communication and interpersonal skills. - You are proficient with electronic health record (EHR) systems and scheduling software. - You have excellent organizational skills and attention to detail. - You demonstrate empathy and patience when dealing with patients. Bonus Points If You Have: - Experience working in a hospital or clinical setting. - Knowledge of medical terminology and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Certification in medical office administration or related fields. What We Offer: - We offer competitive hourly pay starting at $18 per hour. - We offer a full-time schedule with Monday to Friday shifts, no weekends. - We offer hybrid work flexibility at our Dublin, OH campus. - We offer comprehensive benefits including health insurance and paid time off. - We offer opportunities for professional growth and development. Ready to Apply? Submit your application through our careers page at quantum-health.com/careers or email your resume to careers@quantum-health.com. We look forward to welcoming you to our team!

Manage patient interactions, scheduling, and support services to ensure a smooth patient experience. | Minimum 2 years healthcare or customer service experience, proficiency with EHR systems, strong communication and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a commitment to innovation and compassionate care, we support healthcare facilities across the nation with cutting-edge technology and exceptional service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. Your role is vital in managing patient interactions, scheduling appointments, and providing accurate information to support patient care. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations efficiently. - You will handle patient inquiries and provide accurate information regarding services. - You will maintain patient records and ensure data accuracy. - You will coordinate with healthcare providers to facilitate patient care. - You will process patient check-ins and check-outs smoothly. - You will assist with billing and insurance verification processes. - You will support the team in maintaining a clean and organized reception area. What You Bring: - You bring at least 2 years of experience in a healthcare or customer service role. - You have strong communication and interpersonal skills. - You are proficient with electronic health records (EHR) systems. - You have excellent organizational and multitasking abilities. - You demonstrate empathy and patience when dealing with patients. Bonus Points If You Have: - Experience with insurance verification and billing processes. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience in a hospital or clinical setting. What We Offer: - We offer competitive hourly pay starting at $18. - We offer a full-time schedule with Monday to Friday shifts. - We offer hybrid work flexibility at our Dublin, OH campus. - We offer comprehensive health benefits and paid time off. - We offer opportunities for professional growth and development. Ready to Apply? Please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to our team!

Manage patient interactions, scheduling, and records to ensure a positive patient experience and efficient healthcare operations. | Minimum 2 years healthcare or customer service experience, proficiency with EHR and scheduling software, strong communication and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a strong commitment to innovation and compassionate care, we support healthcare providers and patients through advanced technology and personalized service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a smooth and positive experience. Your role is vital in managing patient inquiries, scheduling appointments, and providing exceptional customer service to support our healthcare operations. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient appointments, scheduling, and follow-ups efficiently. - You will handle patient inquiries via phone, email, and in-person with accuracy and empathy. - You will verify patient information and insurance details to facilitate smooth processing. - You will maintain accurate patient records and update databases regularly. - You will collaborate with healthcare providers and administrative staff to coordinate patient care. - You will resolve patient concerns promptly and escalate issues when necessary. - You will support the team in maintaining a clean and organized work environment. What You Bring: - Minimum of 2 years experience in a healthcare or customer service role. - Strong communication and interpersonal skills. - Proficiency with electronic health records (EHR) systems and scheduling software. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong organizational skills. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience working in a hospital or clinical setting. - Knowledge of medical terminology and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and patient confidentiality standards. What We Offer: - We offer competitive hourly pay starting at $18 per hour. - We offer a full-time schedule with Monday to Friday shifts and no weekend work. - We offer hybrid work flexibility at our Dublin, OH campus. - We offer comprehensive benefits including health insurance, paid time off, and retirement plans. - We offer opportunities for professional growth and development within the company. Ready to Apply? To join our team as a Patient Service Representative, please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to Quantum-Health!

Manage patient interactions, scheduling, and records to ensure efficient and compassionate service delivery. | Minimum 2 years healthcare or customer service experience, proficiency with EHR systems, strong communication and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a commitment to innovation and compassionate care, we support healthcare facilities across the nation to deliver exceptional service and operational excellence. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. Your role is vital in managing patient interactions, scheduling appointments, and providing accurate information to support patient care and satisfaction. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations. - You will handle patient inquiries via phone, email, and in-person. - You will verify patient information and insurance details accurately. - You will maintain patient records and update databases as needed. - You will collaborate with healthcare staff to coordinate patient care. - You will resolve patient concerns promptly and escalate issues when necessary. - You will support administrative tasks to ensure smooth office operations. What You Bring: - You bring at least 2 years of experience in a healthcare or customer service role. - You have strong communication and interpersonal skills. - You are proficient with electronic health records (EHR) systems. - You have excellent organizational skills and attention to detail. - You are comfortable working in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience with insurance verification and billing processes. - Bilingual abilities, especially in Spanish. - Knowledge of healthcare compliance and privacy regulations. - Previous experience in a hospital or clinical setting. What We Offer: - We offer competitive hourly pay starting at $18. - We offer a hybrid work schedule with onsite presence at our Dublin, OH campus. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. Ready to Apply? Please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to our team!

Manage patient interactions including scheduling, inquiries, record keeping, and coordination with healthcare providers to ensure excellent patient service. | At least 2 years of experience in patient service or healthcare customer service, proficiency with EHR systems, strong communication and organizational skills, and empathy for patients. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences through innovative service and support. Based in Dublin, OH, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to make a meaningful impact in the healthcare industry. Role Overview: As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional service and support to ensure a smooth and positive healthcare experience. This role is essential in managing patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. What You'll Do: - You will greet and assist patients in a professional and courteous manner. - You will manage patient appointments, including scheduling, rescheduling, and cancellations. - You will handle patient inquiries via phone, email, and in-person with empathy and efficiency. - You will maintain accurate patient records and update information as needed. - You will collaborate with healthcare providers to coordinate patient care and follow-ups. - You will ensure compliance with healthcare regulations and company policies. - You will support billing and insurance verification processes. - You will contribute to a positive team environment by communicating effectively and supporting colleagues. What You Bring: - Minimum of 2 years experience in a patient service or customer service role within healthcare. - Strong communication skills, both verbal and written. - Proficiency with electronic health record (EHR) systems and scheduling software. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong organizational skills. - Empathy and patience when dealing with diverse patient populations. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of medical billing and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Certification in medical office administration or related fields. What We Offer: - We offer competitive hourly pay starting at $18 per hour. - We offer a full-time schedule with Monday to Friday shifts, no weekends. - We offer hybrid work flexibility to support work-life balance. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. Ready to Apply? Please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to our team!

Manage patient interactions, scheduling, and records while providing excellent customer service and supporting healthcare operations. | At least 2 years of healthcare or customer service experience, proficiency with EHR systems, strong communication and organizational skills. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences and streamlining healthcare services. With a strong commitment to innovation and compassionate care, we support healthcare providers and patients through advanced technology and personalized service. Role Overview: As a Patient Service Representative at Quantum-Health, you will be the first point of contact for patients, ensuring a smooth and positive experience. Your role is vital in managing patient inquiries, scheduling appointments, and providing exceptional customer service to support our healthcare operations. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient scheduling and appointment confirmations efficiently. - You will handle patient inquiries via phone, email, and in-person with accuracy and empathy. - You will maintain patient records and ensure data accuracy in our systems. - You will collaborate with healthcare providers and administrative staff to coordinate patient care. - You will resolve patient concerns and escalate issues when necessary. - You will support billing and insurance verification processes. - You will adhere to all healthcare regulations and company policies to ensure patient confidentiality. What You Bring: - You bring at least 2 years of experience in a healthcare or customer service role. - You have strong communication and interpersonal skills. - You are proficient with electronic health record (EHR) systems and Microsoft Office. - You demonstrate excellent organizational skills and attention to detail. - You have the ability to multitask and work effectively in a fast-paced environment. Bonus Points If You Have: - Experience with insurance verification and billing processes. - Knowledge of healthcare regulations such as HIPAA. - Bilingual abilities, especially in Spanish. - Previous experience working in a hospital or clinical setting. What We Offer: - We offer competitive hourly pay starting at $18 per hour. - We offer a full-time schedule with Monday to Friday shifts and no weekend work. - We offer hybrid work flexibility at our Dublin, OH campus. - We offer comprehensive benefits including health insurance, paid time off, and retirement plans. - We offer opportunities for professional growth and development within the company. Ready to Apply? To join our team as a Patient Service Representative, please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to hearing from you!

Manage patient interactions including scheduling, inquiries, record keeping, and payment processing to ensure a positive healthcare experience. | 1-2 years healthcare or customer service experience, proficiency with EHR systems, strong communication skills, and a high school diploma or equivalent. | Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences through innovative service and support. With a strong presence in the healthcare industry, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to grow and succeed. Role Overview: As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional service and support to ensure a smooth and positive healthcare experience. This role is essential in managing patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. What You'll Do: - You will greet and assist patients in a friendly and professional manner. - You will manage patient appointments, including scheduling, rescheduling, and cancellations. - You will handle patient inquiries via phone, email, and in-person with accuracy and empathy. - You will maintain patient records and ensure data accuracy in the system. - You will collaborate with healthcare providers to coordinate patient care and follow-ups. - You will process patient payments and insurance information efficiently. - You will adhere to all healthcare regulations and company policies to ensure patient confidentiality. - You will contribute to continuous improvement initiatives to enhance patient service quality. What You Bring: - Minimum of 1-2 years of experience in a healthcare or customer service role. - Strong communication and interpersonal skills with a patient-focused attitude. - Proficiency in using electronic health record (EHR) systems and scheduling software. - Ability to multitask and manage time effectively in a fast-paced environment. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience working in a hospital or clinical setting. - Knowledge of medical terminology and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and patient privacy standards. What We Offer: - We offer competitive hourly pay starting at $18 per hour. - We offer a full-time schedule with Monday to Friday shifts and no weekend work. - We offer hybrid work flexibility with onsite presence at our Dublin, OH campus. - We offer comprehensive benefits including health insurance, paid time off, and retirement plans. - We offer opportunities for professional development and career growth within the company. Ready to Apply? Please submit your application through our careers page on the Quantum-Health website. We look forward to welcoming you to our team!