quantum-health

Compensation

Full Description

Job Title: Patient Service Representative Company Overview: Quantum-Health is a leading healthcare solutions provider dedicated to improving patient experiences through innovative service and support. Based in Dublin, OH, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to make a meaningful impact in the healthcare industry. Role Overview: As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional service and support to ensure a smooth and positive healthcare experience. This role is essential in managing patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. What You'll Do: - You will greet and assist patients in a professional and courteous manner. - You will manage patient appointments, including scheduling, rescheduling, and cancellations. - You will handle patient inquiries via phone, email, and in-person with empathy and efficiency. - You will maintain accurate patient records and update information as needed. - You will collaborate with healthcare providers to coordinate patient care and follow-ups. - You will ensure compliance with healthcare regulations and company policies. - You will support billing and insurance verification processes. - You will contribute to a positive team environment by communicating effectively and supporting colleagues. What You Bring: - Minimum of 2 years experience in a patient service or customer service role within healthcare. - Strong communication skills, both verbal and written. - Proficiency with electronic health record (EHR) systems and scheduling software. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong organizational skills. - Empathy and patience when dealing with diverse patient populations. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of medical billing and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Certification in medical office administration or related fields. What We Offer: - We offer competitive hourly pay starting at $18 per hour. - We offer a full-time schedule with Monday to Friday shifts, no weekends. - We offer hybrid work flexibility to support work-life balance. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. Ready to Apply? Please submit your resume and cover letter through our careers page at quantum-health.com/careers. We look forward to welcoming you to our team!