Close

Overhaul email and calendar sync engines and expand voice agent capabilities for real-time AI calling. | Requires seasoned engineer proficient in Python, distributed systems, email/calendar platforms, telephony, and real-time communication protocols. | Close moves 7 million minutes of call recordings, millions of sales emails, and a steady volume of SMS through our pipes every month. The Communications team owns that entire surface — and the job got trickier in the last year, because real-time calling is now a real-time AI problem. When a customer tells Chloe to make a call, everything that happens from that moment on — the live call, the conversation itself — is this team's. We're looking for someone energized by both sides of the role: the distributed-systems challenges and the AI challenges. One thing to know up front: we do move people between teams as the work shifts. Most engineers here end up on more than one team over their time at Close — this team is where you'll start, but over time you'll likely have the opportunity to work on many different projects. This role is open at multiple levels — Software Engineer, Senior, and Staff. You don't need to pick one when you apply: we'll calibrate together during the process. You are A seasoned engineer. Python is our backbone, but perhaps you've worked across Go, Rust, or TypeScript. You pick the right tool for the workload rather than retreating to what you know. Deeply experienced with email and calendar platforms. IMAP, sync protocols, calendar APIs, and the thousand edge cases of oddly configured enterprise mail servers. This is the experience that makes someone successful on this team fastest. Fluent in real-time and async distributed systems. WebRTC, WebSockets, queues, streaming. You've debugged a production incident where latency budgets didn't hold. Opinionated about AI in real-time workflows. You've built or used live transcription, voice agents, or in-the-loop AI features. You have a view on what's ready for production versus what's still a demo. At home in the gnarly bits. Telephony providers, codecs, retries, eventual consistency. You're drawn to the systems where edge cases actually matter. Deep Twilio or similar telephony experience is a big plus (not a requirement — but a game changer off the bat). Working with AI in your day-to-day. You use AI tools in your own workflow to ship faster, write tighter code, and reason about unfamiliar parts of the codebase. A builder first. You'd rather get a sloppy v1 in front of fifty customers than spend three weeks on abstractions. You ship. You will Overhaul how Close syncs email and calendars. Our sync engine has run for a decade; we're making a serious, ground-up investment in its performance and reliability. Millions of sales emails and calendar events, and when it breaks, customers feel it within ten minutes. You'd be in the middle of one of the biggest infrastructure rebuilds at Close. Take voice agents further into the call. We own the live conversation layer for Chloe's calls, and there's a lot of work ahead expanding our voice agent capabilities and infrastructure — including custom models tuned for conversational edge cases like voicemail and automated phone-tree detection (turns out "wait for the beep" is a hard AI problem). Solve inbound. So far Chloe makes calls; next she answers them. An inbound conversation can go anywhere — which raises real questions about specialized agents, a receptionist layer, and seamless call routing between them. Largely unexplored territory. Build native scheduling. Core calendar scheduling capabilities inside Close, plus more powerful scheduling for our agents. Various projects landing over the next 6–12 months. Design human orchestration of an agentic workforce. Agents create work for humans too — things to review, approve, respond to. How do we surface what's happening inside the CRM so each person engages with what actually needs them? A genuinely open product-engineering problem. Push connect rates and answer rates. Phone number pooling, local presence, branded calling, reputation monitoring. Real revenue impact, real telephony plumbing. Move our streaming and event substrate forward. Kafka, Redis, pub/sub. The plumbing the rest of the product runs on. Tech you'll touch: Python, Twilio, WebRTC, WebSockets, AssemblyAI, ElevenLabs, Kafka, Redis, PostgreSQL, MongoDB. Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany! Explore our product. Check out a demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human.

Develop and scale AI agent platform with orchestration, observability, and code execution capabilities. | Experienced engineer with strong Python skills and production experience in agentic AI features. | We shipped our first agent, Chloe, in 2026. The Agents team owns the platform underneath: the agent core, the eval and observability layer, the MCP surface that external agents (Claude, ChatGPT, ElevenLabs, n8n) operate Close through, and the orchestration that ties it together. The team is running three major streams right now: Voice Agents, the LLM-powered chat assistant, and Custom Agents. Most of the engineering problems here didn't exist a year ago. We're figuring them out in code, in production, in front of 11,000 paying customers. One thing to know up front: we do move people between teams as the work shifts. Most engineers here end up on more than one team over their time at Close — this team is where you'll start, but over time you'll likely have the opportunity to work on many different projects. This role is open at multiple levels — Software Engineer, Senior, and Staff. You don't need to pick one when you apply: we'll calibrate together during the process. You are A seasoned engineer. Python is our backbone, but perhaps you've worked across Go, Rust, or TypeScript. You pick the right tool for the workload rather than retreating to what you know. AI-native in production. You've shipped meaningful, impactful agentic features to users. You have opinions on retrieval, evals, tool design, context engineering, and where the current frontier models fall over. Working with AI in your day-to-day. You use AI tools in your own workflow to ship faster, write tighter code, and reason about unfamiliar parts of the codebase. You have a POV on where they help and where they get in the way. A builder first. You'd rather get a sloppy v1 in front of fifty customers than spend three weeks on abstractions. You ship. Battle-tested. You've debugged incidents where latency budgets didn't hold, owned a system everyone else relied on, or carried a pager for something with real customer impact. Close to the research. You read papers, or you've spent serious time in retrieval, RAG, RLHF, or fine-tuning. Not a researcher, but you can read one and tell us whether the result matters for our problem. Comfortable with non-determinism. Much of your output is probabilistic. Conventional patterns don't hold. You find this fun. You will Ship code execution for the assistant. The assistant decides when writing code beats answering non-deterministically — today that's generating charts and tables in Python on the fly; next it's reusable user-defined tools and calling external APIs to pull in whatever data the task needs. Build the eval and observability layer that tells us when an agent is getting better. Unit tests don't cut it for non-deterministic output. We run evals and tracing (LangFuse and our own tooling) as the bar for shipping: if we can't measure it, we don't ship it. Push generated UI forward. The backend increasingly decides what the user sees — the LLM picks the right presentation (table, chart, widget) and renders it in the assistant, with a full-screen experience and stored, referenceable artifacts on the roadmap. Effectively: customers generate the reports we used to hand-build, one custom report at a time. Take Custom Agents from prototype to GA. Event-driven agents that act on what's happening inside the CRM in real time — an email lands, an agent drafts the reply from knowledge sources and context, the user approves. This is where we differentiate from the general-purpose assistants: we see the events, we have the context. Make deterministic and non-deterministic systems work together. Sales processes need steps that happen every single time; LLMs are bad at that. You'll help fuse our Workflows engine with agentic steps so customers get reliability where it matters and intelligence where it helps. Handle the edges that make agents trustworthy. What happens to a fleet of running agents when a customer's AI credits run out? Pause semantics, recovery, and making sure nothing places a hundred calls that were supposed to happen last week. Pick the right model for the job. We use many providers, test new models constantly, and are moving toward cost-aware routing — simple summarization jobs shouldn't run on frontier-priced models. You'll call when something is production-ready and when it's still a demo. Tech you'll touch: Python, Temporal, LangFuse, Pydantic, ElevenLabs, MCP, PostgreSQL, MongoDB — plus whichever LLM ships next. Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany! Explore our product. Check out a demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human.

Lead and automate security and trust programs including GRC, incident response, vendor security, and customer data protection in a fully remote environment. | 5+ years building and running security and compliance programs with hands-on experience in SSO/IAM, audits, incident investigations, and automation. | About the Role We have 11k+ customers, which means we have a lot of data in our care. Earning and keeping their trust - rigorous security and privacy practices, plus the compliance and audit work that verifies it to customers - has so far been spread across engineering leadership, our founders, and our ops team. It's high time this had a real owner. You'll be the first person at Close whose full-time job is protecting our customers' data and our company: GRC (security governance, risk, and compliance), internal security (identity, devices, access, vendors), incidents, and the customer-facing resources that prove we do this well. Your mandate is to build this like an engineer - automate the evidence, codify the processes, use AI aggressively. We recommend giving grc.engineering a read; this is the mentality we're hiring for. You are • A hands-on operator, with 5+ years of building Security & Trust programs. You've personally run security and compliance programs, ideally at a 50-300 person company. You've been the one configuring SSO, running access reviews, answering the SOC 2 auditor's questions. • Technical enough to know how our systems work. You can reason about SSO/IAM configuration details, trace how customer data flows through third-party tools, and dig through logs (e.g., in Loki) to run down an incident yourself. • Automation and efficiency minded. You'll happily grind through manual work when it's needed - screenshotting evidence, searching logs - but you refuse to still be doing it by hand a year later, so you automate it away with scripts, APIs, and AI. • AI-positive. You see AI as something to help us adopt faster, not just a risk to manage. Your instinct is to find the safe path to yes and you can tell the difference between exposure and vibes. You will • Run our GRC program - then automate it. Vanta day to day (controls, policies, alerts, evidence, vendor reviews), leading our SOC 2 Type 2 audits, annual risk assessments, and evaluating additional frameworks (ISO 27001, HIPAA). Wherever a recurring check, evidence pull, or list (like our GDPR subprocessors) can come from code or an API instead of by hand, make it so. • Own how customer data moves through our stack. Audit what flows to third-party tools (and stop what shouldn't), and build a real process for deletion requests across our analytics stack. • Be the security gate for new tools and vendors. Confirm SOC 2 status, get the DPA signed, add them in Vanta, update the subprocessor list - with a process that lets the team adopt new tools (AI especially) quickly and safely. Procurement and spend stay with finance/ops; the security and privacy review is yours. • Make Close best-in-class at communicating trustworthiness. Own trust.close.com and our security/privacy/GDPR pages, and turn them into the place where customers' security questions can answer themselves. • Coordinate product security audits. Run pen tests and audits of our product jointly with Engineering - vendor selection, scoping, and the artifacts we need for customers and partners (e.g., Google OAuth restricted scopes). Engineering fixes what's found; you make sure the audits happen and produce what we need. • Investigate and clean up security incidents. When something looks off, you're the one who digs in to run it down and contain it - work that currently falls to Engineering by default. • Own our identity and device security. SSO/IAM strategy and configuration, MDM across the fleet, the security side of onboarding/offboarding, and regular access reviews so no one keeps a key they shouldn't. You make the call on where we require SSO and what we'll pay for it. • Run our employee security program. Training people actually remember, phishing simulations to keep us honest, and ongoing monitoring (e.g., 1Password Watchtower) with follow-through. What this role is not • Product or application security engineering. You'll coordinate audits of our product and drive incident investigations, but you won't ship code to our product, own its architecture, or be responsible for implementing fixes - that belongs to our engineering org. • Infrastructure. Our AWS and production infrastructure belong to our DevOps/SRE team. Where your work touches production, you drive the investigation; engineering implements what needs production access. • Legal. Privacy policy, DPAs, and legal interpretation of GDPR/CCPA will sit with our legal function. You own the operational side and partner closely with them. • Only IT support. You'll help with the occasional IT request - it comes with owning devices, identity, and tooling - but it's a small slice of the job, and you'll automate the routine parts. If helpdesk work is the whole of your background, this isn't the fit. Benefits • Compensation: Competitive pay plus an organization-wide goal-based bonus • Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close. • 80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% pay • Parental Leave: Paid leave for primary and secondary caregivers • Sabbatical: A 1-month paid sabbatical every 5 years with the team • Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability • 401k (US residents): We match your contributions up to 6%, vested immediately

Lead and manage the company's Security and Trust program focusing on compliance automation and security lifecycle management of vendors and customer data. | Requires 5+ years building security and trust programs with technical proficiency in IAM, log analysis, automation, and a positive outlook on AI integration. | About Us Since 2013, we’ve been building a CRM that gets out of your way and helps your team sell more, faster. Now we’re building AI into every part of it, so Close does the busywork and your team does the selling. No manual data entry, no 10-click workflows. Just communication-first, AI-powered sales software designed to help you succeed and scale. We're bootstrapped and profitable, which means we answer to our customers and play by our own rules. We're proud of our 120-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales. About the Role We have 11k+ customers, which means we have a lot of data in our care. Earning and keeping their trust — rigorous security and privacy practices, plus the compliance and audit work that verifies it to customers — has so far been spread across engineering leadership, our founders, and our ops team. It's high time this had a real owner. You'll be the first person at Close whose full-time job is protecting our customers' data and our company: GRC (security governance, risk, and compliance), internal security (identity, devices, access, vendors), incidents, and the customer-facing resources that prove we do this well. Your mandate is to build this like an engineer — automate the evidence, codify the processes, use AI aggressively. We recommend giving grc.engineering a read; this is the mentality we're hiring for. You are A hands-on operator, with 5+ years of building Security & Trust programs. You've personally run security and compliance programs, ideally at a 50–300 person company. You’ve been the one configuring SSO, running access reviews, answering he SOC 2 auditor's questions. Technical enough to know how our systems work. You can reason about SSO/IAM configuration details, trace how customer data flows through third-party tools, and dig through logs (e.g., in Loki) to run down an incident yourself. Automation and efficiency minded. You'll happily grind through manual work when it's needed - screenshotting evidence, searching logs - but you refuse to still be doing it by hand a year later, so you automate it away with scripts, APIs, and AI. AI-positive. You see AI as something to help us adopt faster, not just a risk to manage. Your instinct is to find the safe path to yes and you can tell the difference between exposure and vibes. You will Run our GRC program — then automate it. Vanta day to day (controls, policies, alerts, evidence, vendor reviews), leading our SOC 2 Type 2 audits, annual risk assessments, and evaluating additional frameworks (ISO 27001, HIPAA). Wherever a recurring check, evidence pull, or list (like our GDPR subprocessors) can come from code or an API instead of by hand, make it so. Own how customer data moves through our stack. Audit what flows to third-party tools (and stop what shouldn't), and build a real process for deletion requestss across our analytics stack. Be the security gate for new tools and vendors. Confirm SOC 2 status, get the DPA signed, add them in Vanta, update the subprocessor list — with a process that lets the team adopt new tools (AI especially) quickly and safely. Procurement and spend stay with finance/ops; the security and privacy review is yours. Make Close best-in-class at communicating trustworthiness. Own trust.close.com and our security/privacy/GDPR pages, and turn them into the place where customers' security questions can answer themselves. Coordinate product security audits. Run pen tests and audits of our product jointly with Engineering — vendor selection, scoping, and the artifacts we need for customers and partners (e.g., Google OAuth restricted scopes). Engineering fixes what's found; you make sure the audits happen and produce what we need. Investigate and clean up security incidents. When something looks off, you're the one who digs in to run it down and contain it — work that currently falls to Engineering by default. Own our identity and device security. SSO/IAM strategy and configuration, MDM across the fleet, the security side of onboarding/offboarding, and regular access reviews so no one keeps a key they shouldn't. You make the call on where we require SSO and what we'll pay for it. Run our employee security program. Training people actually remember, phishing simulations to keep us honest, and ongoing monitoring (e.g., 1Password Watchtower) with follow-through. What this role is not Product or application security engineering. You'll coordinate audits of our product and drive incident investigations, but you won't ship code to our product, own its architecture, or be responsible for implementing fixes — that belongs to our engineering org. Infrastructure. Our AWS and production infrastructure belong to our DevOps/SRE team. Where your work touches production, you drive the investigation; engineering implements what needs production access. Legal. Privacy policy, DPAs, and legal interpretation of GDPR/CCPA will sit with our legal function. You own the operational side and partner closely with them. Only IT support. You'll help with the occasional IT request — it comes with owning devices, identity, and tooling — but it's a small slice of the job, and you'll automate the routine parts. If helpdesk work is the whole of your background, this isn't the fit. Benefits Compensation: Competitive pay plus an organization-wide goal-based bonus Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close. 80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% pay Parental Leave: Paid leave for primary and secondary caregivers Sabbatical: A 1-month paid sabbatical every 5 years with the team Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability 401k (US residents): We match your contributions up to 6%, vested immediately Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany! Explore our product. Check out a demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human.

Build and maintain scalable, resilient infrastructure systems including multi-terabyte databases, Kubernetes clusters, and telemetry systems with automation and disaster recovery. | 5+ years senior-level experience building infrastructure systems with AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch, strong networking knowledge, and ability to work remotely in the USA. | About Us Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who prioritize taking ownership and making a meaningful impact. We’re eager to make a product our customers fall in love with over and over again. We 💛 small scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or a complex UI. We are out to supercharge sales productivity with the most modern, thoughtfully designed, all-in-one, communication-focused CRM. Our backend tech stack consists primarily of Python Flask web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing chores. Our data stores include MongoDB, PostgreSQL, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like EKS, MSK, RDS and ElasticCache and non-managed services running on EC2 instances. We have CI/CD pipelines that build Docker images, run automated tests and deploy to Kubernetes clusters. We also use these images in our local development environment allowing coding locally against all of our services. We have a well-documented public API that is consumed by our front-end JavaScript app as well as numerous integrations. Our infrastructure is heavily automated using Terraform, Ansible and other AWS tools. We love open sourcing our code and ideas on our GitHub and on The Making of Close, our behind-the-scenes Product & Engineering blog. Check out our open source projects like close-mongo-ops-manager, SocketShark, TaskTiger, LimitLion and ciso8601. About the Role You will be joining the Infrastructure Team at Close. This team builds and maintains the platform that runs all Close systems (and do we have a lot of those). Work with us and you’ll be working with: Multi-terrabyte MongoDB, PostgreSQL, and Elasticsearch clusters Telemetry systems built on Grafana’s LGTM stack and ClickHouse processing over 130 TB per month Multiple Kubernetes clusters running tens of thousands of pods Github Actions & ArgoCD powered CI/CD that can go from merged, to production, to rolled back in 10 minutes A system that is stable, up to date, and hasn’t needed scheduled downtime in 4 years About You You are a rock in the storm. With your hard won expertise, gained through battles won and lost, you consistently build robust systems from quality components fit to underpin mission critical applications. You value simplicity over familiarity. You value resilience over speed. You take pride in building composable and maintainable tools. You’ve worked with a diverse array of infrastructure tools and systems, including: CICD (CircleCI, GitHub Actions, ArgoCD) Configuration Management (Ansible, Terraform) Databases (Elasticsearch, MongoDB, PostgreSQL, ClickHouse) Cloud Computing (Kubernetes, AWS) Telemetry (Loki, Tempo, Grafana, Mimir/Prometheus) You're comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You're able to manage time well, communicate effectively, and collaborate in a fully distributed team. Come help us with projects like... Fully automating our database’s lifecycles with Argo Workflow Eliminating all static credentials where they may be Reducing downtime and disruption due to maintenance or disaster to new lows Help us improve our multi-region disaster recovery system. Requirements... Senior 1 & 2 level candidates should have 5+ years of experience building modern infrastructure systems. Staff level candidates should have 8+ years of experience. The buck stops with you! You are the kind of person who is respected as an expert on the systems you run. You have been the final point of escalation in the support of mission critical production systems You are familiar with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch You have a strong grasp of common networking and data transfer protocols such as DNS, HTTP, TCP You are able to speak and write in English You are located in the USA (ET, CT, MT, PT) Bonus point if you have… Contributed open source code related to our tech stack. Have experience maintaining very large databases Has been through a successful disaster response Have experience with multi-region architectures Have run MLOps systems Experience scaling Temporal Benefits Competitive compensation including an organization-wide goal-based bonus Paid Time Off: ~5 Weeks PTO upon joining + Winter and Summer Holiday Breaks. Each year with the company, you’ll receive 2 additional PTO days. 80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay Paid Parental Leave for primary and secondary caregivers Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents) 401k (US residents): We match 6% contributions with immediate vesting Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. Explore our product. Check out a video demo or try an interactive demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

Architect and maintain integrations between GTM systems, product analytics, and data warehouses while building AI-enabled automation tools and collaborating cross-functionally to translate business needs into technical solutions. | 5+ years experience in software or data engineering, proficiency in Python/TypeScript/JavaScript, experience with ETL, cloud data stacks, product analytics tools, AI concepts, and strong cross-team communication skills. | Description: • Architect, build, and maintain integrations between GTM systems, product analytics platforms, and data warehouses • Own administration and optimization of key platforms, ensuring data integrity and usability • Collaborate with Product and Engineering to instrument events and validate product usage and engagement data • Partner with Sales, Marketing, Product, and Finance to translate business needs into robust technical solutions • Build automation and AI-enabled tools to reduce manual work and improve decision-making • Improve communication between disconnected data systems and build infrastructure for faster decision-making • Lay the foundation for AI-enabled insights (e.g., churn forecasting, internal AI agents) and internal tooling Requirements: • 5+ years of experience in a hands-on software engineer, data engineer, or systems engineer role • Full-stack working knowledge of Python/TypeScript/JavaScript to manage product analytics instrumentation in SaaS apps • Querying and implementing ETL processes across disparate databases • Familiar with modern cloud data stacks (e.g., dbt, Fivetran, Snowflake) • Experienced with implementing and managing product analytics tools (e.g., Amplitude, Mixpanel, Segment) • Experienced with (or excited by) AI and statistical or other machine learning concepts like predictive modeling, AI agents, and automation • Comfortable owning the full lifecycle: scoping, designing, building, delivering, and maintaining technical solutions • Ability to interface with Product, Sales, Marketing, and Finance to translate business needs into technical deliverables • Excited by and attuned to the mechanics of modern SaaS businesses • Strong sense of accountability and ownership • Located in the US (ET, CT, MT, PT) Benefits: • Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break; 2 extra PTO days each year • 80% Work Option: choose between 5 day weeks (full-time) or 4 day weeks @ 80% pay • Paid Parental Leave for primary and secondary caregivers • Sabbatical: 1 month paid sabbatical after 5 years • Healthcare (US residents): Medical, Dental, Vision with HSA option; Dependent care FSA • 401k (US residents): 6% match with immediate vesting • 100% remote work

Manage customer relationships to ensure successful onboarding, adoption, and ongoing satisfaction with Close's CRM platform. | 3+ years of customer success or related experience, strong communication skills, SaaS product knowledge, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will monitor customer health metrics and usage data to anticipate and address potential issues. - You will conduct regular check-ins and business reviews to ensure customers are on track to meet their objectives. - You will assist customers in troubleshooting and resolving any challenges they encounter. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related client-facing role. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have experience working with SaaS products, preferably in CRM or sales technology. - You are highly organized and able to manage multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. - You are comfortable working in a fully remote environment and managing your own schedule. Bonus Points If You Have: - Experience with Close CRM or similar sales-focused CRM platforms. - Background in sales or business development. - Familiarity with data analysis tools and customer health metrics. - Experience working in a startup or fast-paced technology company. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, building strong relationships and collaborating across teams. | 3+ years in customer success or related roles, strong communication and problem-solving skills, experience with SaaS products, and ability to work remotely in the USA. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Proven ability to manage multiple customer accounts and build strong relationships. - Excellent communication and interpersonal skills with a customer-centric mindset. - Strong problem-solving skills and the ability to handle challenging situations with professionalism. - Experience working with SaaS products, preferably CRM platforms. - Ability to work independently in a 100% remote environment within the USA. Bonus Points If You Have: - Experience in the small business or startup ecosystem. - Familiarity with sales processes and sales technology. - Proficiency with customer success tools such as Gainsight, Salesforce, or HubSpot. - Additional language skills or experience working with international teams. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive company culture that values diversity and innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role at Close. We look forward to hearing from you!

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, build relationships, and collaborate cross-functionally to drive customer success. | 3+ years in customer success or related roles, strong communication, CRM experience, analytical skills, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will track and report on customer success metrics to inform strategy and improvements. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM environments. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and drive actionable insights. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with Close CRM or similar sales-focused platforms. - Background in sales or business development. - Knowledge of customer success tools such as Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote, fast-paced environment, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product usage, collaborate cross-functionally, conduct reviews, resolve issues, deliver training, analyze data. | 3+ years in customer success or related field, strong communication, CRM experience, analytical skills, remote work capability. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to ensure customers are achieving their objectives. - You will troubleshoot and resolve customer issues promptly, acting as their advocate within Close. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - 3+ years of experience in customer success, account management, or a related field, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and projects simultaneously. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and terminology. - Background in training or coaching customers. - Knowledge of the CRM industry and competitive landscape. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your input and growth. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product usage, collaborate cross-functionally, conduct reviews, resolve issues, deliver training, analyze data. | 3+ years in customer success or related field, strong communication, CRM experience, analytical skills, remote work capability. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to ensure customers are achieving their objectives. - You will troubleshoot and resolve customer issues promptly, acting as their advocate within Close. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - 3+ years of experience in customer success, account management, or a related field, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and projects simultaneously. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and terminology. - Background in training or coaching customers. - Knowledge of the CRM industry and competitive landscape. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your input and growth. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product usage, collaborate cross-functionally, conduct business reviews, resolve issues, deliver training, and analyze customer data. | 3+ years in customer success or related field, strong communication, SaaS experience, organizational skills, and problem-solving mindset. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to assess customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a positive experience. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have experience working with SaaS products, preferably CRM platforms. - You are highly organized and able to manage multiple customer accounts simultaneously. - You have a problem-solving mindset and a passion for helping customers succeed. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with data analysis tools and CRM software customization. - Background in sales or marketing, providing additional insight into customer needs. - Knowledge of small business challenges and scaling processes. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer regular company retreats and team-building events to foster connection. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited to work at Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving retention and growth. | 3+ years experience in customer success or account management, strong communication skills, SaaS experience, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their business goals using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions. - You will proactively identify opportunities for customers to expand their use of Close’s features and services. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly to maintain high retention rates. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have experience working with SaaS products, preferably CRM platforms. - You are highly organized and able to manage multiple customer accounts effectively. - You have a problem-solving mindset and can handle challenging customer situations with professionalism. - You are comfortable working remotely and managing your time independently. Bonus Points If You Have: - Experience in the small business or startup ecosystem. - Familiarity with sales processes and terminology. - Proficiency with data analysis tools and CRM software. - Previous experience working in a fully remote environment. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and want to join a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving retention and growth. | 3+ years in customer success or related roles, strong CRM and SaaS knowledge, excellent communication, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product adoption and customer retention. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins, training sessions, and business reviews to ensure customers are getting maximum value. - You will troubleshoot and resolve customer issues promptly, ensuring a positive experience. - You will analyze customer data and usage patterns to provide insights and recommendations. - You will contribute to the development of customer success strategies and best practices. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Strong understanding of CRM software and SaaS business models. - Excellent communication and interpersonal skills with the ability to build rapport quickly. - Proven ability to manage multiple accounts and prioritize tasks effectively. - Analytical mindset with experience using data to drive decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small businesses or startups. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing. - Experience with customer success tools like Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and want to be part of a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, build relationships, identify opportunities, collaborate cross-functionally, and deliver training and support. | 3+ years in customer success or related roles, strong communication, CRM experience, analytical skills, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will track and report on customer success metrics to inform strategy and improvements. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM industries. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and drive actionable insights. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with Close CRM or similar sales-focused platforms. - Background in sales or business development. - Knowledge of customer success tools and software such as Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote, fast-paced environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Close.

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving customer retention and growth. | 3+ years experience in customer success or related roles, strong communication skills, CRM knowledge, and ability to manage multiple accounts effectively. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will develop and deliver training sessions and resources to help customers maximize platform usage. - You will track and report on customer success metrics to inform strategy and decision-making. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role, preferably in SaaS. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have a solid understanding of CRM systems and sales processes. - You are highly organized and able to manage multiple customer accounts effectively. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in small business sales or consulting. - Technical aptitude to understand and explain software features clearly. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and company-wide holidays. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product adoption, collaborate cross-functionally, conduct business reviews, provide training, and track success metrics. | 3+ years in customer success or related roles, strong communication, CRM experience, multitasking ability, and problem-solving skills. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer satisfaction. - You will collaborate with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and address any issues. - You will provide training and resources to help customers fully leverage Close’s features. - You will track and report on customer success metrics to drive continuous improvement. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Problem-solving mindset with a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with sales processes and small business operations. - Background in SaaS startups or scaling technology companies. - Knowledge of data analysis and customer success metrics. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and want to join a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close.

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, build strong relationships, and collaborate cross-functionally to enhance customer experience. | 3+ years in customer success or related roles, strong communication and technical skills, experience with CRM software, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM industries. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Problem-solving mindset with a proactive approach to customer challenges. - Ability to work independently in a fully remote environment across different time zones. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and methodologies. - Background in training or coaching customers. - Knowledge of data analytics to assess customer health and usage patterns. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform. | 3+ years experience in customer success or related roles with strong communication and CRM knowledge. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly and effectively. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have a solid understanding of CRM software and SaaS business models. - You are highly organized and capable of managing multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing clients across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing that enhances your customer success approach. - Knowledge of data analysis tools to track customer metrics and success indicators. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer the chance to be part of a fast-growing company that values innovation and customer success. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform. | 3+ years experience in customer success or related roles with strong communication and CRM knowledge. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly and effectively. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have a solid understanding of CRM software and SaaS business models. - You are highly organized and capable of managing multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing clients across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing that enhances your customer success approach. - Knowledge of data analysis tools to track customer metrics and success indicators. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer the chance to be part of a fast-growing company that values innovation and customer success. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!