Close

Build and maintain scalable, resilient infrastructure systems including multi-terabyte databases, Kubernetes clusters, and telemetry systems with automation and disaster recovery. | 5+ years senior-level experience building infrastructure systems with AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch, strong networking knowledge, and ability to work remotely in the USA. | About Us Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who prioritize taking ownership and making a meaningful impact. We’re eager to make a product our customers fall in love with over and over again. We 💛 small scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or a complex UI. We are out to supercharge sales productivity with the most modern, thoughtfully designed, all-in-one, communication-focused CRM. Our backend tech stack consists primarily of Python Flask web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing chores. Our data stores include MongoDB, PostgreSQL, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like EKS, MSK, RDS and ElasticCache and non-managed services running on EC2 instances. We have CI/CD pipelines that build Docker images, run automated tests and deploy to Kubernetes clusters. We also use these images in our local development environment allowing coding locally against all of our services. We have a well-documented public API that is consumed by our front-end JavaScript app as well as numerous integrations. Our infrastructure is heavily automated using Terraform, Ansible and other AWS tools. We love open sourcing our code and ideas on our GitHub and on The Making of Close, our behind-the-scenes Product & Engineering blog. Check out our open source projects like close-mongo-ops-manager, SocketShark, TaskTiger, LimitLion and ciso8601. About the Role You will be joining the Infrastructure Team at Close. This team builds and maintains the platform that runs all Close systems (and do we have a lot of those). Work with us and you’ll be working with: Multi-terrabyte MongoDB, PostgreSQL, and Elasticsearch clusters Telemetry systems built on Grafana’s LGTM stack and ClickHouse processing over 130 TB per month Multiple Kubernetes clusters running tens of thousands of pods Github Actions & ArgoCD powered CI/CD that can go from merged, to production, to rolled back in 10 minutes A system that is stable, up to date, and hasn’t needed scheduled downtime in 4 years About You You are a rock in the storm. With your hard won expertise, gained through battles won and lost, you consistently build robust systems from quality components fit to underpin mission critical applications. You value simplicity over familiarity. You value resilience over speed. You take pride in building composable and maintainable tools. You’ve worked with a diverse array of infrastructure tools and systems, including: CICD (CircleCI, GitHub Actions, ArgoCD) Configuration Management (Ansible, Terraform) Databases (Elasticsearch, MongoDB, PostgreSQL, ClickHouse) Cloud Computing (Kubernetes, AWS) Telemetry (Loki, Tempo, Grafana, Mimir/Prometheus) You're comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You're able to manage time well, communicate effectively, and collaborate in a fully distributed team. Come help us with projects like... Fully automating our database’s lifecycles with Argo Workflow Eliminating all static credentials where they may be Reducing downtime and disruption due to maintenance or disaster to new lows Help us improve our multi-region disaster recovery system. Requirements... Senior 1 & 2 level candidates should have 5+ years of experience building modern infrastructure systems. Staff level candidates should have 8+ years of experience. The buck stops with you! You are the kind of person who is respected as an expert on the systems you run. You have been the final point of escalation in the support of mission critical production systems You are familiar with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch You have a strong grasp of common networking and data transfer protocols such as DNS, HTTP, TCP You are able to speak and write in English You are located in the USA (ET, CT, MT, PT) Bonus point if you have… Contributed open source code related to our tech stack. Have experience maintaining very large databases Has been through a successful disaster response Have experience with multi-region architectures Have run MLOps systems Experience scaling Temporal Benefits Competitive compensation including an organization-wide goal-based bonus Paid Time Off: ~5 Weeks PTO upon joining + Winter and Summer Holiday Breaks. Each year with the company, you’ll receive 2 additional PTO days. 80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay Paid Parental Leave for primary and secondary caregivers Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents) 401k (US residents): We match 6% contributions with immediate vesting Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. Explore our product. Check out a video demo or try an interactive demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

Lead GTM strategy and execution for key product areas, own messaging and positioning, collaborate cross-functionally, and shape AI-driven product marketing narratives. | 5+ years of B2B SaaS product marketing experience with strong launch strategy, storytelling, cross-functional leadership, and excitement for sales and AI. | About Us Close is building the modern CRM for small, scaling businesses - just like us. Today, we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. Close sets our compass by our customers and our people. Sustainability is core to serving both; we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course. Our team prioritizes impact, ownership, and quality. As a growing, remote-first company, we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace -- we expect our team to manage time effectively, communicate thoughtfully with teammates and customers, and produce great work. About the Role We’re looking for a Senior Product Marketing Manager to join our Product Marketing and Lifecycle Marketing team. As a Sr. PMM, you’ll play a key role in one of the most exciting periods in Close’s history. You’ll own go-to-market strategy for key product areas, define messaging and positioning, and execute high-impact launches. You’ll also work cross-functionally with Product, Sales, and Marketing to tell compelling stories, build customer advocacy, and help shape how Close is perceived in the market. You’ll report to our Head of Product Marketing and collaborate deeply with our Product Pods to influence roadmap, align on GTM priorities, and bring new products to life! You are A seasoned PMM (5+ years) with B2B SaaS experience Strong in launch strategy, capable of leading complex, cross-functional GTMs A storyteller who can translate technical value into customer impact Comfortable being scrappy, writing content, interviewing customers, conducting research and more Excited to influence Close’s narrative, especially in the era of AI Excitement for the sales space and the challenges of helping small and scaling businesses. Collaborative, adaptable, and energized by change You will Lead GTM strategy and execution for key product areas and launches Own messaging and positioning for new and existing product areas Partner closely with Product, Marketing and Sales to ensure alignment across teams Help shape our AI narrative and bring clarity to how AI drives value for customers Create launch content, web copy, videos, decks, enablement, etc. that moves the needle Track trends in sales tech and CRM innovation (including AI) to inform messaging and product strategy Collaborate with customers and Success to develop advocacy stories Bring best practices and fresh ideas to our growing PMM team Benefits Competitive compensation including an organization-wide goal-based bonus Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days Paid Parental Leave for primary and secondary caregivers Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options (US residents) Dependent care FSA (US residents) 401(k): Up to 6% contribution match, 100% vested Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. Explore our product. Check out a video demo or try an interactive demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

Architect and maintain integrations between GTM systems, product analytics, and data warehouses while building AI-enabled automation tools and collaborating cross-functionally to translate business needs into technical solutions. | 5+ years experience in software or data engineering, proficiency in Python/TypeScript/JavaScript, experience with ETL, cloud data stacks, product analytics tools, AI concepts, and strong cross-team communication skills. | Description: • Architect, build, and maintain integrations between GTM systems, product analytics platforms, and data warehouses • Own administration and optimization of key platforms, ensuring data integrity and usability • Collaborate with Product and Engineering to instrument events and validate product usage and engagement data • Partner with Sales, Marketing, Product, and Finance to translate business needs into robust technical solutions • Build automation and AI-enabled tools to reduce manual work and improve decision-making • Improve communication between disconnected data systems and build infrastructure for faster decision-making • Lay the foundation for AI-enabled insights (e.g., churn forecasting, internal AI agents) and internal tooling Requirements: • 5+ years of experience in a hands-on software engineer, data engineer, or systems engineer role • Full-stack working knowledge of Python/TypeScript/JavaScript to manage product analytics instrumentation in SaaS apps • Querying and implementing ETL processes across disparate databases • Familiar with modern cloud data stacks (e.g., dbt, Fivetran, Snowflake) • Experienced with implementing and managing product analytics tools (e.g., Amplitude, Mixpanel, Segment) • Experienced with (or excited by) AI and statistical or other machine learning concepts like predictive modeling, AI agents, and automation • Comfortable owning the full lifecycle: scoping, designing, building, delivering, and maintaining technical solutions • Ability to interface with Product, Sales, Marketing, and Finance to translate business needs into technical deliverables • Excited by and attuned to the mechanics of modern SaaS businesses • Strong sense of accountability and ownership • Located in the US (ET, CT, MT, PT) Benefits: • Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break; 2 extra PTO days each year • 80% Work Option: choose between 5 day weeks (full-time) or 4 day weeks @ 80% pay • Paid Parental Leave for primary and secondary caregivers • Sabbatical: 1 month paid sabbatical after 5 years • Healthcare (US residents): Medical, Dental, Vision with HSA option; Dependent care FSA • 401k (US residents): 6% match with immediate vesting • 100% remote work

Manage customer relationships to ensure successful onboarding, adoption, and ongoing satisfaction with Close's CRM platform. | 3+ years of customer success or related experience, strong communication skills, SaaS product knowledge, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will monitor customer health metrics and usage data to anticipate and address potential issues. - You will conduct regular check-ins and business reviews to ensure customers are on track to meet their objectives. - You will assist customers in troubleshooting and resolving any challenges they encounter. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related client-facing role. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have experience working with SaaS products, preferably in CRM or sales technology. - You are highly organized and able to manage multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. - You are comfortable working in a fully remote environment and managing your own schedule. Bonus Points If You Have: - Experience with Close CRM or similar sales-focused CRM platforms. - Background in sales or business development. - Familiarity with data analysis tools and customer health metrics. - Experience working in a startup or fast-paced technology company. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, building strong relationships and collaborating across teams. | 3+ years in customer success or related roles, strong communication and problem-solving skills, experience with SaaS products, and ability to work remotely in the USA. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Proven ability to manage multiple customer accounts and build strong relationships. - Excellent communication and interpersonal skills with a customer-centric mindset. - Strong problem-solving skills and the ability to handle challenging situations with professionalism. - Experience working with SaaS products, preferably CRM platforms. - Ability to work independently in a 100% remote environment within the USA. Bonus Points If You Have: - Experience in the small business or startup ecosystem. - Familiarity with sales processes and sales technology. - Proficiency with customer success tools such as Gainsight, Salesforce, or HubSpot. - Additional language skills or experience working with international teams. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive company culture that values diversity and innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role at Close. We look forward to hearing from you!

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, build relationships, and collaborate cross-functionally to drive customer success. | 3+ years in customer success or related roles, strong communication, CRM experience, analytical skills, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will track and report on customer success metrics to inform strategy and improvements. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM environments. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and drive actionable insights. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with Close CRM or similar sales-focused platforms. - Background in sales or business development. - Knowledge of customer success tools such as Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote, fast-paced environment, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product usage, collaborate cross-functionally, conduct reviews, resolve issues, deliver training, analyze data. | 3+ years in customer success or related field, strong communication, CRM experience, analytical skills, remote work capability. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to ensure customers are achieving their objectives. - You will troubleshoot and resolve customer issues promptly, acting as their advocate within Close. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - 3+ years of experience in customer success, account management, or a related field, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and projects simultaneously. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and terminology. - Background in training or coaching customers. - Knowledge of the CRM industry and competitive landscape. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your input and growth. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product usage, collaborate cross-functionally, conduct reviews, resolve issues, deliver training, analyze data. | 3+ years in customer success or related field, strong communication, CRM experience, analytical skills, remote work capability. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to ensure customers are achieving their objectives. - You will troubleshoot and resolve customer issues promptly, acting as their advocate within Close. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - 3+ years of experience in customer success, account management, or a related field, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and projects simultaneously. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and terminology. - Background in training or coaching customers. - Knowledge of the CRM industry and competitive landscape. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your input and growth. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product usage, collaborate cross-functionally, conduct business reviews, resolve issues, deliver training, and analyze customer data. | 3+ years in customer success or related field, strong communication, SaaS experience, organizational skills, and problem-solving mindset. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to assess customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a positive experience. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have experience working with SaaS products, preferably CRM platforms. - You are highly organized and able to manage multiple customer accounts simultaneously. - You have a problem-solving mindset and a passion for helping customers succeed. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with data analysis tools and CRM software customization. - Background in sales or marketing, providing additional insight into customer needs. - Knowledge of small business challenges and scaling processes. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer regular company retreats and team-building events to foster connection. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited to work at Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving retention and growth. | 3+ years experience in customer success or account management, strong communication skills, SaaS experience, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their business goals using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions. - You will proactively identify opportunities for customers to expand their use of Close’s features and services. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly to maintain high retention rates. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have experience working with SaaS products, preferably CRM platforms. - You are highly organized and able to manage multiple customer accounts effectively. - You have a problem-solving mindset and can handle challenging customer situations with professionalism. - You are comfortable working remotely and managing your time independently. Bonus Points If You Have: - Experience in the small business or startup ecosystem. - Familiarity with sales processes and terminology. - Proficiency with data analysis tools and CRM software. - Previous experience working in a fully remote environment. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and want to join a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving retention and growth. | 3+ years in customer success or related roles, strong CRM and SaaS knowledge, excellent communication, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product adoption and customer retention. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins, training sessions, and business reviews to ensure customers are getting maximum value. - You will troubleshoot and resolve customer issues promptly, ensuring a positive experience. - You will analyze customer data and usage patterns to provide insights and recommendations. - You will contribute to the development of customer success strategies and best practices. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Strong understanding of CRM software and SaaS business models. - Excellent communication and interpersonal skills with the ability to build rapport quickly. - Proven ability to manage multiple accounts and prioritize tasks effectively. - Analytical mindset with experience using data to drive decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small businesses or startups. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing. - Experience with customer success tools like Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and want to be part of a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, build relationships, identify opportunities, collaborate cross-functionally, and deliver training and support. | 3+ years in customer success or related roles, strong communication, CRM experience, analytical skills, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will track and report on customer success metrics to inform strategy and improvements. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM industries. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and drive actionable insights. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with Close CRM or similar sales-focused platforms. - Background in sales or business development. - Knowledge of customer success tools and software such as Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote, fast-paced environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Close.

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving customer retention and growth. | 3+ years experience in customer success or related roles, strong communication skills, CRM knowledge, and ability to manage multiple accounts effectively. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will develop and deliver training sessions and resources to help customers maximize platform usage. - You will track and report on customer success metrics to inform strategy and decision-making. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role, preferably in SaaS. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have a solid understanding of CRM systems and sales processes. - You are highly organized and able to manage multiple customer accounts effectively. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in small business sales or consulting. - Technical aptitude to understand and explain software features clearly. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and company-wide holidays. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer onboarding, build relationships, increase product adoption, collaborate cross-functionally, conduct business reviews, provide training, and track success metrics. | 3+ years in customer success or related roles, strong communication, CRM experience, multitasking ability, and problem-solving skills. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer satisfaction. - You will collaborate with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and address any issues. - You will provide training and resources to help customers fully leverage Close’s features. - You will track and report on customer success metrics to drive continuous improvement. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Problem-solving mindset with a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with sales processes and small business operations. - Background in SaaS startups or scaling technology companies. - Knowledge of data analysis and customer success metrics. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and want to join a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close.

Manage customer accounts to ensure successful adoption and satisfaction with Close's CRM platform, build strong relationships, and collaborate cross-functionally to enhance customer experience. | 3+ years in customer success or related roles, strong communication and technical skills, experience with CRM software, and ability to work remotely. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM industries. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Problem-solving mindset with a proactive approach to customer challenges. - Ability to work independently in a fully remote environment across different time zones. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and methodologies. - Background in training or coaching customers. - Knowledge of data analytics to assess customer health and usage patterns. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform. | 3+ years experience in customer success or related roles with strong communication and CRM knowledge. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly and effectively. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have a solid understanding of CRM software and SaaS business models. - You are highly organized and capable of managing multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing clients across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing that enhances your customer success approach. - Knowledge of data analysis tools to track customer metrics and success indicators. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer the chance to be part of a fast-growing company that values innovation and customer success. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform. | 3+ years experience in customer success or related roles with strong communication and CRM knowledge. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly and effectively. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have a solid understanding of CRM software and SaaS business models. - You are highly organized and capable of managing multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing clients across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing that enhances your customer success approach. - Knowledge of data analysis tools to track customer metrics and success indicators. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer the chance to be part of a fast-growing company that values innovation and customer success. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure satisfaction and success with Close's CRM platform, including onboarding, training, and feedback integration. | 3+ years in customer success or related roles with strong CRM knowledge and excellent communication skills. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will be the trusted advisor and advocate for our clients, helping them maximize the value of our product and fostering long-term partnerships. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their success and satisfaction. - You will proactively engage with customers to understand their needs and provide tailored solutions. - You will conduct onboarding sessions and training to help customers effectively use Close’s CRM features. - You will monitor customer health metrics and identify opportunities for upselling and cross-selling. - You will collaborate with product and engineering teams to relay customer feedback and influence product development. - You will resolve customer issues promptly and efficiently, ensuring a positive experience. - You will develop and maintain strong relationships with key stakeholders within client organizations. - You will contribute to the creation of customer success resources and best practices. What You Bring: - 3+ years of experience in customer success, account management, or related roles. - Strong understanding of CRM software and sales processes. - Excellent communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of managing multiple client accounts and driving customer satisfaction. - Ability to analyze customer data and metrics to inform strategic decisions. - Self-motivated with strong problem-solving skills and a customer-first mindset. Bonus Points If You Have: - Experience working in a SaaS environment, particularly with CRM products. - Familiarity with remote work tools and managing clients virtually. - Background in sales or marketing that complements customer success expertise. - Knowledge of small business challenges and scaling strategies. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure satisfaction and success with Close's CRM platform, including onboarding, training, and feedback integration. | 3+ years in customer success or related roles with strong CRM knowledge and excellent communication skills. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will be the trusted advisor and advocate for our clients, helping them maximize the value of our product and fostering long-term partnerships. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their success and satisfaction. - You will proactively engage with customers to understand their needs and provide tailored solutions. - You will conduct onboarding sessions and training to help customers effectively use Close’s CRM features. - You will monitor customer health metrics and identify opportunities for upselling and cross-selling. - You will collaborate with product and engineering teams to relay customer feedback and influence product development. - You will resolve customer issues promptly and efficiently, ensuring a positive experience. - You will develop and maintain strong relationships with key stakeholders within client organizations. - You will contribute to the creation of customer success resources and best practices. What You Bring: - 3+ years of experience in customer success, account management, or related roles. - Strong understanding of CRM software and sales processes. - Excellent communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of managing multiple client accounts and driving customer satisfaction. - Ability to analyze customer data and metrics to inform strategic decisions. - Self-motivated with strong problem-solving skills and a customer-first mindset. Bonus Points If You Have: - Experience working in a SaaS environment, particularly with CRM products. - Familiarity with remote work tools and managing clients virtually. - Background in sales or marketing that complements customer success expertise. - Knowledge of small business challenges and scaling strategies. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!

Manage customer relationships to ensure successful adoption and satisfaction with Close's CRM platform, driving retention and growth. | 3+ years in customer success or related roles with strong communication, CRM knowledge, and remote work experience. | Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly to maintain high satisfaction levels. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role, preferably in SaaS. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have a solid understanding of CRM software and sales processes. - You are highly organized and able to manage multiple customer accounts effectively. - You demonstrate problem-solving skills and a proactive approach to customer challenges. - You are comfortable working in a fully remote environment and managing your time independently. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with Close CRM or similar sales-focused platforms. - Background in sales or marketing that complements customer success expertise. - Knowledge of data analysis tools to track customer metrics and trends. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!