Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS or CRM industries. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Problem-solving mindset with a proactive approach to customer challenges. - Ability to work independently in a fully remote environment across different time zones. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and methodologies. - Background in training or coaching customers. - Knowledge of data analytics to assess customer health and usage patterns. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Close. We look forward to hearing from you!