Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer satisfaction. - You will collaborate with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and address any issues. - You will provide training and resources to help customers fully leverage Close’s features. - You will track and report on customer success metrics to drive continuous improvement. What You Bring: - 3+ years of experience in customer success, account management, or related roles, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and prioritize effectively. - Experience with CRM software and a strong technical aptitude. - Problem-solving mindset with a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with sales processes and small business operations. - Background in SaaS startups or scaling technology companies. - Knowledge of data analysis and customer success metrics. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and want to join a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close.