Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to ensure customers are achieving their objectives. - You will troubleshoot and resolve customer issues promptly, acting as their advocate within Close. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - 3+ years of experience in customer success, account management, or a related field, preferably in SaaS. - Strong communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to manage multiple customer accounts and projects simultaneously. - Experience with CRM software and a strong technical aptitude. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small and scaling businesses. - Familiarity with sales processes and terminology. - Background in training or coaching customers. - Knowledge of the CRM industry and competitive landscape. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your input and growth. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!