Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and challenges. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a seamless experience. - You will develop and deliver training sessions and resources to empower customers. - You will contribute to the continuous improvement of customer success processes and tools. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Proven ability to manage multiple customer accounts and build strong relationships. - Excellent communication and interpersonal skills with a customer-centric mindset. - Strong problem-solving skills and the ability to handle challenging situations with professionalism. - Experience working with SaaS products, preferably CRM platforms. - Ability to work independently in a 100% remote environment within the USA. Bonus Points If You Have: - Experience in the small business or startup ecosystem. - Familiarity with sales processes and sales technology. - Proficiency with customer success tools such as Gainsight, Salesforce, or HubSpot. - Additional language skills or experience working with international teams. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive company culture that values diversity and innovation. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role at Close. We look forward to hearing from you!