Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to assess customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly, ensuring a positive experience. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have experience working with SaaS products, preferably CRM platforms. - You are highly organized and able to manage multiple customer accounts simultaneously. - You have a problem-solving mindset and a passion for helping customers succeed. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with data analysis tools and CRM software customization. - Background in sales or marketing, providing additional insight into customer needs. - Knowledge of small business challenges and scaling processes. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer regular company retreats and team-building events to foster connection. Ready to Apply? To join our team as a Customer Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited to work at Close. We look forward to hearing from you!