Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and ongoing use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product adoption and customer retention. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins, training sessions, and business reviews to ensure customers are getting maximum value. - You will troubleshoot and resolve customer issues promptly, ensuring a positive experience. - You will analyze customer data and usage patterns to provide insights and recommendations. - You will contribute to the development of customer success strategies and best practices. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Strong understanding of CRM software and SaaS business models. - Excellent communication and interpersonal skills with the ability to build rapport quickly. - Proven ability to manage multiple accounts and prioritize tasks effectively. - Analytical mindset with experience using data to drive decisions. - Self-motivated and comfortable working in a fully remote environment. Bonus Points If You Have: - Experience working with small businesses or startups. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing. - Experience with customer success tools like Gainsight or Totango. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? If you are passionate about helping small businesses succeed and want to be part of a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!