Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption and use of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will develop and deliver training sessions and resources to help customers maximize platform usage. - You will track and report on customer success metrics to inform strategy and decision-making. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role, preferably in SaaS. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have a solid understanding of CRM systems and sales processes. - You are highly organized and able to manage multiple customer accounts effectively. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing customers across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in small business sales or consulting. - Technical aptitude to understand and explain software features clearly. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and company-wide holidays. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!