Close

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Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and innovative company dedicated to building the modern CRM tailored specifically for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, Close is committed to helping small businesses improve their sales processes by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities to increase product usage and customer retention. - You will collaborate with sales, product, and support teams to address customer feedback and improve the overall experience. - You will conduct regular check-ins and business reviews to track customer health and satisfaction. - You will provide training and resources to help customers fully leverage Close’s features. - You will troubleshoot and resolve customer issues promptly and effectively. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related role. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have a solid understanding of CRM software and SaaS business models. - You are highly organized and capable of managing multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience working remotely and managing clients across different time zones. - Familiarity with Close CRM or similar sales-focused CRM platforms. - Background in sales or marketing that enhances your customer success approach. - Knowledge of data analysis tools to track customer metrics and success indicators. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a supportive team culture. - We offer the chance to be part of a fast-growing company that values innovation and customer success. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!