Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their business goals using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions. - You will proactively identify opportunities for customers to expand their use of Close’s features and services. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will conduct regular check-ins and business reviews to monitor customer health and satisfaction. - You will troubleshoot and resolve customer issues promptly to maintain high retention rates. - You will create and deliver training sessions and resources to empower customers. - You will analyze customer data to identify trends and inform strategic decisions. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport quickly. - You have experience working with SaaS products, preferably CRM platforms. - You are highly organized and able to manage multiple customer accounts effectively. - You have a problem-solving mindset and can handle challenging customer situations with professionalism. - You are comfortable working remotely and managing your time independently. Bonus Points If You Have: - Experience in the small business or startup ecosystem. - Familiarity with sales processes and terminology. - Proficiency with data analysis tools and CRM software. - Previous experience working in a fully remote environment. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and want to join a fast-growing, mission-driven company, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!