Close

Compensation

Full Description

Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored specifically for small and scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell more effectively by eliminating manual tasks and enabling them to focus on building meaningful customer relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing support to maximize their success and satisfaction. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their successful onboarding and adoption of Close’s CRM. - You will build strong, long-lasting relationships with customers by understanding their business needs and goals. - You will proactively identify opportunities for customers to gain additional value from our platform. - You will collaborate closely with sales, product, and support teams to advocate for customer needs and feedback. - You will monitor customer health metrics and usage data to anticipate and address potential issues. - You will conduct regular check-ins and business reviews to ensure customers are on track to meet their objectives. - You will assist customers in troubleshooting and resolving any challenges they encounter. - You will contribute to the development of customer success strategies and best practices. What You Bring: - You have 3+ years of experience in customer success, account management, or a related client-facing role. - You possess strong communication and interpersonal skills, with the ability to build rapport and trust. - You have experience working with SaaS products, preferably in CRM or sales technology. - You are highly organized and able to manage multiple customer accounts simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer challenges. - You are comfortable working in a fully remote environment and managing your own schedule. Bonus Points If You Have: - Experience with Close CRM or similar sales-focused CRM platforms. - Background in sales or business development. - Familiarity with data analysis tools and customer health metrics. - Experience working in a startup or fast-paced technology company. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values your contributions. Ready to Apply? If you are passionate about helping small businesses succeed and thrive in a remote work setting, please submit your resume and a cover letter explaining why you’re a great fit for the Customer Success Manager role at Close. We look forward to hearing from you!