Close

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Job Title: Customer Success Manager (USA Only - 100% Remote) Company Overview: Close is a dynamic and rapidly growing company dedicated to building the modern CRM tailored for small, scaling businesses. With a diverse team of over 100 professionals across 22 countries, we are united by our mission to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. Role Overview: As a Customer Success Manager at Close, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our CRM platform. You will be the trusted advisor and advocate for our clients, helping them maximize the value of our product and fostering long-term partnerships. What You'll Do: - You will manage a portfolio of small to medium-sized business clients, ensuring their success and satisfaction. - You will proactively engage with customers to understand their needs and provide tailored solutions. - You will conduct onboarding sessions and training to help customers effectively use Close’s CRM features. - You will monitor customer health metrics and identify opportunities for upselling and cross-selling. - You will collaborate with product and engineering teams to relay customer feedback and influence product development. - You will resolve customer issues promptly and efficiently, ensuring a positive experience. - You will develop and maintain strong relationships with key stakeholders within client organizations. - You will contribute to the creation of customer success resources and best practices. What You Bring: - 3+ years of experience in customer success, account management, or related roles. - Strong understanding of CRM software and sales processes. - Excellent communication and interpersonal skills with the ability to build rapport quickly. - Proven track record of managing multiple client accounts and driving customer satisfaction. - Ability to analyze customer data and metrics to inform strategic decisions. - Self-motivated with strong problem-solving skills and a customer-first mindset. Bonus Points If You Have: - Experience working in a SaaS environment, particularly with CRM products. - Familiarity with remote work tools and managing clients virtually. - Background in sales or marketing that complements customer success expertise. - Knowledge of small business challenges and scaling strategies. What We Offer: - We offer a fully remote work environment with flexible hours to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and a culture of continuous learning. - We offer a collaborative and inclusive team culture that values diversity and innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Close. We look forward to hearing from you!