Cable ONE

Cable ONE

20 open positions available

1 location
1 employment type
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Full-time

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Cable ONE

Manager, Customer Experience Technology

Cable ONEAnywhereFull-time
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Compensation$70K - 120K a year

Lead business ownership of customer-facing technology platforms ensuring optimal outcomes and user experiences through collaboration with technical teams. | Bachelor's degree with over 7 years in customer experience and digital/technology roles, including 5 years management and experience as business owner for enterprise platforms. | Job Description: At Sparklight/Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. The Manager, Customer Experience Technology serves as the Business Owner for assigned customer- and associate-facing technology platforms. This role is accountable for ensuring these platforms deliver intended business outcomes and exceptional customer and associate experiences. The position partners closely with Technology, Operations, Customer Care, Field Operations, Marketing, Digital, and strategic vendors to identify issues, prioritize enhancements, define business requirements, and shape future platform capabilities. Technology owns engineering, architecture, infrastructure, cybersecurity, integrations, and operational support. This role owns the business vision, platform governance, roadmap recommendations, experience outcomes, adoption, and value realization. What you will do to contribute to the company's success Serve as the Business Owner for assigned customer- and associate-facing technology platforms. Monitor platform health from a customer, associate, and business perspective. Identify issues, risks, and enhancement opportunities that improve customer and associate experiences. Develop multi-year platform roadmaps and investment recommendations. Partner with Technology on solution design, releases, integrations, and lifecycle planning. Define business requirements and acceptance criteria. Lead business acceptance testing and validate delivered capabilities. Manage business relationships with strategic technology vendors. Establish platform governance and facilitate prioritization across business units. Measure adoption, utilization, customer effort, associate experience, and business value. Participate in architecture and solution discussions representing business needs. Demonstrate working knowledge of SaaS platforms, APIs, integrations, cloud concepts, identity management, data flows, AI, and automation. Evaluate emerging technologies and recommend future capabilities. Translate technical concepts into business language for executives. Who Will Thrive Technology-savvy business leader Strong executive communicator Comfortable discussing APIs, integrations, and architecture concepts Customer-obsessed and data-driven Influences without direct authority Qualifications Bachelor's degree or equivalent experience. 7+ years in Customer Experience. 7+ years Digital, Product, Technology, Business Analysis, or Operations Experience. 5+ years Management Experience. Experience serving as a business owner or strategic business lead for enterprise technology platforms. Experience partnering with software engineering and enterprise technology teams. Executive communication, vendor management, and cross-functional leadership. Core Competencies Committed: Values each customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment FREE Cable One services for associates who live in a serviceable area Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-XY1

Customer Experience Strategy
Cross-functional Leadership
Business Analysis
Direct Apply
Posted 16 days ago
CO

Lead Customer Service Rep

Cable ONEAnywhereFull-time
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Compensation$55K - 70K a year

Lead customer care team by resolving billing issues, mentoring associates, and supporting administrative and training tasks. | Associate degree or equivalent experience with 3+ years call center experience and proficiency in MS Office. | Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. [Position Summary] [**applicable only to remote option positions] We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT). Scheduled hours will be 7am-4pm PST/ 8am-5pm MST/ 9am-6pm CST Tuesday - Saturday. 10-hour Shift available Wednesday - Saturday What you will do to contribute to the company's success Performs all essential duties and responsibilities of a Customer Care Specialist Ability to assist and answer complex associate calls and help facilitate first call resolution. Ability to efficiently solve advanced billing and service issues independently Ability to multitask effectively in a fast-paced environment Sets an example of desired associate performance through demonstrated high levels of professionalism Achieve and consistently exceed established goals in metric requirements for efficiency, service excellence, and quality assurance Promote a positive work environment through effective communication and mentorship of associates Assists with training efforts of new associates Communicates accurate information to responsible internal support parties regarding patterns of service issues and billing problems for appropriate and prompt resolution Support leadership team with tasks including but not limited to processing billing request forms, reviewing recorded calls in response to customer disputes, order entry of marketing lists provided, and making follow-up outbound calls to customers in response to surveys received Performs other duties and projects as assigned. Qualifications Associate degree or equivalent work experience 3 or more years of call center experience Strong knowledge of products, services, systems, and policies within Sparklight's Residential Customer Care Department Excellent customer service and conflict resolution skills Consistently meets and/or exceeds current role's performance measurements Excellent verbal and written communications skills Proficient in MS Word, MS Excel, MS PowerPoint Communicates effectively with customers, employees, and managers Must be able to work in a team environment where teamwork is key Self-motivated and excels with minimal level of supervision and guidance Shows judgement and initiative to accomplish job duties Ability to work weekends and extended hours as needed Core Competencies Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment We’re an Award-Winning Organization! Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.

Customer Service
Conflict Resolution
Mentorship
MS Word
MS Excel
Direct Apply
Posted 3 months ago
CO

Customer Care Operations Manager

Cable ONEAnywhereFull-time
View Job
Compensation$55K - 85K a year

Oversee daily virtual contact center operations and manage third-party vendor performance aligning with company goals. | Requires 5+ years call center management experience, associate degree, and proficiency in Microsoft Office and project/change management. | Job Description: The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center (VCC). This position works closely with internal business partners combining project management, training, and business expertise to guide new product and process implementation to ensure a positive customer journey and experience. We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT). At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. A Brief Overview The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center. This position works closely with internal business partners combining project management, training, and business expertise to guide new product and process implementation to ensure a positive customer journey and experience. What this position does to contribute to the Company’s success Partners with Director Customer Operations to execute new strategic initiatives for the Customer Operations Department. Collaborates with departments across the organization to put internal and external best practices in place for new processes, product implementations and launches. Ensures all projects, initiatives, and processes are in conformance with established policies and objectives of the Customer Operations. Directs multiple concurrent cross-departmental improvements and enhancements to processes. Takes ownership of any escalations related to Customer and Virtual Operations, while working across departments to solve problems. Participates in project meetings, both internally and externally to ensure accurate business requirements are met, required resources are secured, and quality assurance testing is executed. Manages performance and billing with outsource partnerships and vendors as related to 3rd party phone representatives. Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values. Qualifications Associate's Degree A.A. or equivalent from two-year college or technical school required. Bachelor's Degree preferred. An equivalent combination of education and experience may substitute for the education. 5 years or more Call Center Management Experience required. Project Management and Operations Management Experience preferred. Proficiency in Excel, Microsoft Teams, Power BI. Must have excellent time management skills to balance many tasks and communication pieces constantly. Must be a self-starter who can move projects forward with limited guidance. Must have demonstrated interpersonal, team building, and communication skills. Must have a technical mindset and ability to assist with solving technical problems. Must have basic understanding of project management and change management. Core Competencies Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses. Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.

Project management
Operations management
Change management
Direct Apply
Posted 4 months ago
Cable ONE

Manager, Product Management – Lifestyle & Entertainment

Cable ONEAnywhereFull-time
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Compensation$90K - 130K a year

Own and drive the Lifestyle & Entertainment product portfolio including streaming strategy, product vision, roadmap, and customer adoption through cross-functional collaboration and vendor management. | Bachelor’s degree with 5+ years in product management in telecommunications or consumer tech, strong analytical and financial skills, experience managing vendor relationships, and passion for entertainment and streaming products. | Description: • Own the Lifestyle & Entertainment product portfolio, including: Video and streaming strategy (e.g. streaming credits, OTT bundles, IPTV alternatives). • Lifestyle add-ons like TechAssist, warranties, cybersecurity, etc. • Define the product vision, roadmap, and business cases for new offerings and enhancements. • Drive customer adoption through clear value propositions, pricing, packaging, and bundling with broadband and mobile. • Partner with internal teams (Marketing, Sales, CX, Billing, Engineering) to ensure seamless product launches and ongoing support. • Manage vendor/partner relationships (Asurion, MyBundle, OTT content providers). • Analyze customer insights, market trends, and financial performance to refine strategy. • Establish and track KPIs (attach rates, ARPU uplift, churn reduction, customer satisfaction). Requirements: • Bachelor’s degree in Business, Marketing, Engineering, or related field; MBA preferred. • 5+ years of product management experience, ideally in telecommunications, consumer tech, or digital media. • Proven track record of launching and scaling consumer-facing products with measurable financial and customer impact. • Strong analytical and financial modeling skills; able to build business cases and manage P&L levers. • Experience working with external partners/vendors and managing complex relationships. • Passion for entertainment, streaming, and digital lifestyle products. Benefits: • Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Additional Perks Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area

Product management
Business case development
Financial modeling
Vendor and partner management
Streaming and digital lifestyle products
Customer insights analysis
KPI tracking
Verified Source
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
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Compensation$40K-55K a year

Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong organizational and communication skills, and proficiency with computer systems. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and manage service orders efficiently to meet customer expectations. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service fulfillment progress and resolve any issues that arise. - You will maintain accurate records and documentation related to service orders. - You will communicate proactively with customers and internal teams regarding order status. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related fields. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment. - Proficiency with computer systems and software applications. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with cable or internet service technologies. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health. - We offer employee discounts on our products and services. Ready to Apply? Please submit your application through our careers page on the Cable One website. We look forward to connecting with you and exploring how you can contribute to our team.

Service Order Management
Customer Service
Communication Skills
Organizational Skills
Team Collaboration
Problem Solving
Telecommunications Knowledge
Computer Proficiency
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and maintain records to ensure timely service delivery. | 1-2 years experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, innovation, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related inquiries. - You will collaborate with field technicians and internal departments to ensure accurate and timely service delivery. - You will monitor service orders and troubleshoot issues to prevent delays. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Proficiency in using service management software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician operations and scheduling. - Customer service certification or related training. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health, dental, and vision insurance plans. - We offer a supportive work environment focused on wellness and work-life balance. - We offer employee discounts on our products and services. - We offer ongoing training and development programs. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Communication
Service Management Software
Microsoft Office
Problem Solving
Time Management
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and ensure accurate and timely service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, innovation, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service issues. - You will collaborate with field technicians and internal departments to ensure service delivery accuracy. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and basic computer applications. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination and scheduling. - Customer service certification or related training. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health and wellness benefits including medical, dental, and vision coverage. - We offer a supportive work environment that values diversity and inclusion. - We offer employee discounts on our products and services. - We offer ongoing training and development programs to help you succeed. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Communication
Scheduling
Problem Solving
Service Management Software
Interpersonal Skills
Detail Oriented
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service order management software, and a detail-oriented approach. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate and timely service delivery. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with computer systems and software applications related to service order management. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service activation and fulfillment processes. - Familiarity with CRM and order management systems. - Ability to work collaboratively in a team-oriented environment. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health and wellness benefits including medical, dental, and vision coverage. - We offer a supportive work environment that values diversity and inclusion. - We offer paid time off and employee assistance programs. - We offer ongoing training and development to help you succeed. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Order Management
Communication Skills
Problem Solving
Telecommunications Knowledge
CRM Software
Team Collaboration
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any delays or discrepancies. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and basic computer applications. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination and dispatch processes. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and work-life balance. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Communication
Service Order Management
Problem Solving
Time Management
Telecommunications Knowledge
Field Technician Coordination
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of customer service or service delivery experience, strong communication skills, basic technical knowledge of telecommunications, and proficiency with scheduling and order management software. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, innovation, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years experience in customer service or service delivery roles. - Strong communication and interpersonal skills to interact with diverse stakeholders. - Basic technical knowledge of cable, internet, or telecommunications services. - Proficiency with scheduling and order management software. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in the telecommunications or cable industry. - Familiarity with CRM systems and field service management tools. - Problem-solving skills with a proactive approach to challenges. - Knowledge of compliance standards related to service delivery. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Scheduling
Order Management
Communication
Telecommunications Knowledge
Problem Solving
CRM Software
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service roles, strong communication and organizational skills, and proficiency with service management software. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and digital phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service order status and proactively address any issues or delays. - You will communicate effectively with customers to provide updates and resolve concerns. - You will maintain detailed records of service activities and customer interactions. - You will assist in troubleshooting service delivery problems and escalate when necessary. - You will contribute to continuous improvement initiatives to enhance service fulfillment processes. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Customer relationship management (CRM) experience. - Problem-solving skills with a proactive approach. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible work schedules to support work-life balance. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Order Management
Customer Service
Communication Skills
Organizational Skills
Microsoft Office
Problem Solving
Telecommunications Knowledge
CRM Software
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and support process improvements. | 1-2 years experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and ability to multitask effectively. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service issues. - You will collaborate with field technicians and internal departments to ensure service delivery accuracy. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years experience in service delivery, customer service, or related roles. - Strong communication and interpersonal skills to manage customer and team interactions. - Proficiency with service management software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented mindset with problem-solving capabilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of field service operations and scheduling systems. - Familiarity with regulatory compliance in service delivery. - Additional certifications related to customer service or project management. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you and exploring how you can contribute to our team.

Service Delivery
Customer Service
Communication
Scheduling
Problem Solving
Microsoft Office
Service Management Software
Time Management
Posted 10 months ago
Cable ONE

Business Sales Manager

Cable ONEAnywhereFull-time
View Job
Compensation$70K - 110K a year

Manage and supervise the local Business Sales department, lead sales personnel, achieve revenue targets, and oversee budgeting and forecasting. | Bachelor’s degree or equivalent experience, sales management experience preferred, strong leadership and motivational skills, valid driver’s license and reliable vehicle. | Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. This position is responsible for the day-to-day management of the local Business Sales department including direct supervision of sales personnel, attainment of revenue budgets, financial forecasting, expense and capital expenditure management. Reports to the Director of Business Sales. What you will do to contribute to the company's success • Supervises sales, and sales engineering personnel. • Requires emphasis on salesperson motivation, development, and performance. • Works with associates to consistently track and evaluate sales and performance against goals and proactively makes changes as needed. • Works with department management to recruit qualified sales staff through optimum techniques in interviewing, compensation, training, development, goal setting, motivation, performance evaluations, behavior counseling and termination. • Creates budgets and executes business sales functions in all systems within a sales territory. • Creates capital and operating budgets and forecasts. • Monitors, controls, and assumes total profit and loss responsibility for meeting revenue and cash flow performance. • Collaborates with all levels of system and corporate management to achieve local and company objectives. • Operates business sales department within system/company guidelines. • Participates in community activities and establishes relationships with local business leaders. • Provides the highest standard of quality, commitment, and courtesy in dealing with customers, associates, and industry colleagues. • Promotes a learning-based, accountable organization through communication, training, and team building. • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position. Qualifications • Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. • Current driver’s license, reliable vehicle, and good driving record. • Prefer sales management experience. Desire to help build dynamic, competitive, performance-oriented business sales region. Superior motivational and leadership skills. Well organized, self-motivated, professional appearance, goal-oriented with a positive attitude. Core Competencies • Committed: Values each and every customer, while working hard to keep their business and support our communities. • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: • Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection Additional Perks • Tuition reimbursement (up to $5,250 on 1st year) • Free Services if you live within a servicing area. • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

sales management
team leadership
budgeting and forecasting
performance evaluation
customer relationship management
recruitment and training
profit and loss responsibility
Verified Source
Posted 10 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, and proficiency with computer systems. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service requests and resolve any issues that arise during fulfillment. - You will maintain detailed records of service activities and customer interactions. - You will communicate proactively with customers to provide updates and resolve concerns. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment. - Proficiency with computer systems and software applications. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with field service operations. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible scheduling to support work-life balance. Ready to Apply? If you are passionate about delivering exceptional service and want to join a dynamic team, please submit your application through our careers page at www.cableone.com/careers.

Service Delivery
Customer Service
Order Management
Communication
Organizational Skills
Team Collaboration
Problem Solving
Telecommunications
Posted 11 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Manage and process service orders, coordinate with teams and customers to ensure timely and accurate service delivery, and support continuous improvement initiatives. | 1-2 years of experience in service delivery or customer service roles, strong communication and organizational skills, proficiency with service management software, and ability to work collaboratively. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and managing service orders, working closely with internal teams to meet customer expectations and maintain high service standards. What You'll Do: - You will process and manage service orders efficiently to ensure timely fulfillment. - You will coordinate with field technicians and other departments to resolve service issues. - You will communicate proactively with customers to provide updates and resolve inquiries. - You will maintain accurate records of service activities and customer interactions. - You will troubleshoot and escalate service delivery problems as needed. - You will support continuous improvement initiatives to enhance service processes. - You will collaborate with team members to meet departmental goals and customer satisfaction targets. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with computer systems and service management software. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service technologies. - Familiarity with CRM and order management systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Order Management
Customer Service
Communication Skills
Organizational Skills
Problem Solving
Telecommunications Knowledge
CRM Software
Team Collaboration
Posted 11 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Manage and process service orders, coordinate with internal teams and customers to ensure timely and accurate service delivery, and support continuous improvement initiatives. | 1-2 years of experience in service delivery or customer service roles, strong communication and organizational skills, proficiency with service management software and Microsoft Office. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and managing service orders, working closely with internal teams to meet customer expectations and maintain high satisfaction levels. What You'll Do: - You will process and manage service orders efficiently to ensure timely fulfillment. - You will coordinate with field technicians and other departments to resolve service issues. - You will communicate proactively with customers regarding service status and updates. - You will maintain accurate records of service activities and customer interactions. - You will troubleshoot and escalate service delivery problems as needed. - You will support continuous improvement initiatives to enhance service delivery processes. - You will collaborate with team members to meet departmental goals and customer satisfaction targets. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service technologies. - Familiarity with CRM and order management systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer wellness programs and employee assistance resources. - We offer paid time off and flexible scheduling options. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Order Management
Customer Service
Communication Skills
Organizational Skills
Microsoft Office
Troubleshooting
Team Collaboration
Telecommunications Knowledge
Posted 11 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and maintain records to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any delays or discrepancies. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination. - Customer service certification or training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? Please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Communication
Scheduling
Problem Solving
Microsoft Office
Service Management Software
Interpersonal Skills
Posted 11 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, proficiency with computer systems, and a customer-focused approach. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction and operational efficiency. What You'll Do: - You will process and manage service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service fulfillment progress and resolve any issues that arise. - You will communicate proactively with customers regarding service status and updates. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. - You will collaborate with team members to achieve departmental goals. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with computer systems and software applications. - A customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with compliance standards and regulatory requirements. - Previous experience working in a team-oriented environment. What We Offer: - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer health and wellness programs to support your well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Order Management
Customer Service
Communication Skills
Organizational Skills
Problem Solving
Time Management
Telecommunications Knowledge
Compliance Awareness
Posted 11 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, proficiency with computer systems, and a customer-focused mindset. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction and operational efficiency. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service order status and proactively address any issues or delays. - You will communicate effectively with customers to provide updates and resolve concerns. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. - You will collaborate with team members to achieve departmental goals. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with computer systems and software applications. - A customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications industry. - Familiarity with service order management systems. - Knowledge of cable, internet, or related technologies. - Previous experience working in a team-oriented environment. What We Offer: - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer health and wellness programs to support your well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Order Management
Customer Service
Communication Skills
Organizational Skills
Problem Solving
Time Management
Telecommunications Knowledge
Team Collaboration
Posted 11 months ago
CO

Service Delivery Fulfillment Specialist I

Cable OneAnywhereFull-time
View Job
Compensation$40K-55K a year

Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and strong organizational abilities. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service. Our company values innovation, employee growth, and community engagement. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to guarantee a seamless service delivery experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve any service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate and timely service fulfillment. - You will monitor service delivery progress and proactively address any delays or challenges. - You will maintain detailed records of service orders and customer interactions. - You will assist in troubleshooting service delivery problems and escalate issues when necessary. - You will contribute to process improvements to enhance service delivery efficiency. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of field service operations and scheduling systems. - Familiarity with troubleshooting technical service issues. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment that values diversity. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!

Service Delivery
Customer Service
Communication
Scheduling
Microsoft Office
Service Management Software
Troubleshooting
Organizational Skills
Posted 11 months ago

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