20 open positions available
Own and drive the Lifestyle & Entertainment product portfolio including streaming strategy, product vision, roadmap, and customer adoption through cross-functional collaboration and vendor management. | Bachelor’s degree with 5+ years in product management in telecommunications or consumer tech, strong analytical and financial skills, experience managing vendor relationships, and passion for entertainment and streaming products. | Description: • Own the Lifestyle & Entertainment product portfolio, including: Video and streaming strategy (e.g. streaming credits, OTT bundles, IPTV alternatives). • Lifestyle add-ons like TechAssist, warranties, cybersecurity, etc. • Define the product vision, roadmap, and business cases for new offerings and enhancements. • Drive customer adoption through clear value propositions, pricing, packaging, and bundling with broadband and mobile. • Partner with internal teams (Marketing, Sales, CX, Billing, Engineering) to ensure seamless product launches and ongoing support. • Manage vendor/partner relationships (Asurion, MyBundle, OTT content providers). • Analyze customer insights, market trends, and financial performance to refine strategy. • Establish and track KPIs (attach rates, ARPU uplift, churn reduction, customer satisfaction). Requirements: • Bachelor’s degree in Business, Marketing, Engineering, or related field; MBA preferred. • 5+ years of product management experience, ideally in telecommunications, consumer tech, or digital media. • Proven track record of launching and scaling consumer-facing products with measurable financial and customer impact. • Strong analytical and financial modeling skills; able to build business cases and manage P&L levers. • Experience working with external partners/vendors and managing complex relationships. • Passion for entertainment, streaming, and digital lifestyle products. Benefits: • Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Additional Perks Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area
Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong organizational and communication skills, and proficiency with computer systems. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and manage service orders efficiently to meet customer expectations. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service fulfillment progress and resolve any issues that arise. - You will maintain accurate records and documentation related to service orders. - You will communicate proactively with customers and internal teams regarding order status. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related fields. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment. - Proficiency with computer systems and software applications. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with cable or internet service technologies. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health. - We offer employee discounts on our products and services. Ready to Apply? Please submit your application through our careers page on the Cable One website. We look forward to connecting with you and exploring how you can contribute to our team.
Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and maintain records to ensure timely service delivery. | 1-2 years experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, innovation, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related inquiries. - You will collaborate with field technicians and internal departments to ensure accurate and timely service delivery. - You will monitor service orders and troubleshoot issues to prevent delays. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Proficiency in using service management software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician operations and scheduling. - Customer service certification or related training. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health, dental, and vision insurance plans. - We offer a supportive work environment focused on wellness and work-life balance. - We offer employee discounts on our products and services. - We offer ongoing training and development programs. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and ensure accurate and timely service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, innovation, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service issues. - You will collaborate with field technicians and internal departments to ensure service delivery accuracy. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and basic computer applications. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination and scheduling. - Customer service certification or related training. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health and wellness benefits including medical, dental, and vision coverage. - We offer a supportive work environment that values diversity and inclusion. - We offer employee discounts on our products and services. - We offer ongoing training and development programs to help you succeed. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service order management software, and a detail-oriented approach. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate and timely service delivery. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with computer systems and software applications related to service order management. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service activation and fulfillment processes. - Familiarity with CRM and order management systems. - Ability to work collaboratively in a team-oriented environment. What We Offer: - We offer competitive compensation and opportunities for career growth. - We offer comprehensive health and wellness benefits including medical, dental, and vision coverage. - We offer a supportive work environment that values diversity and inclusion. - We offer paid time off and employee assistance programs. - We offer ongoing training and development to help you succeed. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any delays or discrepancies. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and basic computer applications. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination and dispatch processes. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and work-life balance. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of customer service or service delivery experience, strong communication skills, basic technical knowledge of telecommunications, and proficiency with scheduling and order management software. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, innovation, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years experience in customer service or service delivery roles. - Strong communication and interpersonal skills to interact with diverse stakeholders. - Basic technical knowledge of cable, internet, or telecommunications services. - Proficiency with scheduling and order management software. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in the telecommunications or cable industry. - Familiarity with CRM systems and field service management tools. - Problem-solving skills with a proactive approach to challenges. - Knowledge of compliance standards related to service delivery. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service roles, strong communication and organizational skills, and proficiency with service management software. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and digital phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service order status and proactively address any issues or delays. - You will communicate effectively with customers to provide updates and resolve concerns. - You will maintain detailed records of service activities and customer interactions. - You will assist in troubleshooting service delivery problems and escalate when necessary. - You will contribute to continuous improvement initiatives to enhance service fulfillment processes. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Customer relationship management (CRM) experience. - Problem-solving skills with a proactive approach. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible work schedules to support work-life balance. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and support process improvements. | 1-2 years experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and ability to multitask effectively. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service issues. - You will collaborate with field technicians and internal departments to ensure service delivery accuracy. - You will monitor service orders and troubleshoot any fulfillment delays or errors. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years experience in service delivery, customer service, or related roles. - Strong communication and interpersonal skills to manage customer and team interactions. - Proficiency with service management software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented mindset with problem-solving capabilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of field service operations and scheduling systems. - Familiarity with regulatory compliance in service delivery. - Additional certifications related to customer service or project management. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you and exploring how you can contribute to our team.
Manage and supervise the local Business Sales department, lead sales personnel, achieve revenue targets, and oversee budgeting and forecasting. | Bachelor’s degree or equivalent experience, sales management experience preferred, strong leadership and motivational skills, valid driver’s license and reliable vehicle. | Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. This position is responsible for the day-to-day management of the local Business Sales department including direct supervision of sales personnel, attainment of revenue budgets, financial forecasting, expense and capital expenditure management. Reports to the Director of Business Sales. What you will do to contribute to the company's success • Supervises sales, and sales engineering personnel. • Requires emphasis on salesperson motivation, development, and performance. • Works with associates to consistently track and evaluate sales and performance against goals and proactively makes changes as needed. • Works with department management to recruit qualified sales staff through optimum techniques in interviewing, compensation, training, development, goal setting, motivation, performance evaluations, behavior counseling and termination. • Creates budgets and executes business sales functions in all systems within a sales territory. • Creates capital and operating budgets and forecasts. • Monitors, controls, and assumes total profit and loss responsibility for meeting revenue and cash flow performance. • Collaborates with all levels of system and corporate management to achieve local and company objectives. • Operates business sales department within system/company guidelines. • Participates in community activities and establishes relationships with local business leaders. • Provides the highest standard of quality, commitment, and courtesy in dealing with customers, associates, and industry colleagues. • Promotes a learning-based, accountable organization through communication, training, and team building. • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position. Qualifications • Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. • Current driver’s license, reliable vehicle, and good driving record. • Prefer sales management experience. Desire to help build dynamic, competitive, performance-oriented business sales region. Superior motivational and leadership skills. Well organized, self-motivated, professional appearance, goal-oriented with a positive attitude. Core Competencies • Committed: Values each and every customer, while working hard to keep their business and support our communities. • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: • Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection Additional Perks • Tuition reimbursement (up to $5,250 on 1st year) • Free Services if you live within a servicing area. • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, and proficiency with computer systems. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service requests and resolve any issues that arise during fulfillment. - You will maintain detailed records of service activities and customer interactions. - You will communicate proactively with customers to provide updates and resolve concerns. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment. - Proficiency with computer systems and software applications. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with field service operations. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible scheduling to support work-life balance. Ready to Apply? If you are passionate about delivering exceptional service and want to join a dynamic team, please submit your application through our careers page at www.cableone.com/careers.
Manage and process service orders, coordinate with teams and customers to ensure timely and accurate service delivery, and support continuous improvement initiatives. | 1-2 years of experience in service delivery or customer service roles, strong communication and organizational skills, proficiency with service management software, and ability to work collaboratively. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and managing service orders, working closely with internal teams to meet customer expectations and maintain high service standards. What You'll Do: - You will process and manage service orders efficiently to ensure timely fulfillment. - You will coordinate with field technicians and other departments to resolve service issues. - You will communicate proactively with customers to provide updates and resolve inquiries. - You will maintain accurate records of service activities and customer interactions. - You will troubleshoot and escalate service delivery problems as needed. - You will support continuous improvement initiatives to enhance service processes. - You will collaborate with team members to meet departmental goals and customer satisfaction targets. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with computer systems and service management software. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service technologies. - Familiarity with CRM and order management systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Manage and process service orders, coordinate with internal teams and customers to ensure timely and accurate service delivery, and support continuous improvement initiatives. | 1-2 years of experience in service delivery or customer service roles, strong communication and organizational skills, proficiency with service management software and Microsoft Office. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and managing service orders, working closely with internal teams to meet customer expectations and maintain high satisfaction levels. What You'll Do: - You will process and manage service orders efficiently to ensure timely fulfillment. - You will coordinate with field technicians and other departments to resolve service issues. - You will communicate proactively with customers regarding service status and updates. - You will maintain accurate records of service activities and customer interactions. - You will troubleshoot and escalate service delivery problems as needed. - You will support continuous improvement initiatives to enhance service delivery processes. - You will collaborate with team members to meet departmental goals and customer satisfaction targets. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service technologies. - Familiarity with CRM and order management systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer wellness programs and employee assistance resources. - We offer paid time off and flexible scheduling options. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and schedule service installations, communicate with customers and technicians, monitor service orders, and maintain records to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to deliver a seamless service experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate service delivery. - You will monitor service orders and troubleshoot any delays or discrepancies. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service fulfillment efficiency. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Familiarity with field technician coordination. - Customer service certification or training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? Please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, proficiency with computer systems, and a customer-focused approach. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction and operational efficiency. What You'll Do: - You will process and manage service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service fulfillment progress and resolve any issues that arise. - You will communicate proactively with customers regarding service status and updates. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. - You will collaborate with team members to achieve departmental goals. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with computer systems and software applications. - A customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with compliance standards and regulatory requirements. - Previous experience working in a team-oriented environment. What We Offer: - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer health and wellness programs to support your well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, proficiency with computer systems, and a customer-focused mindset. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction and operational efficiency. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service order status and proactively address any issues or delays. - You will communicate effectively with customers to provide updates and resolve concerns. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. - You will collaborate with team members to achieve departmental goals. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with computer systems and software applications. - A customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications industry. - Familiarity with service order management systems. - Knowledge of cable, internet, or related technologies. - Previous experience working in a team-oriented environment. What We Offer: - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer health and wellness programs to support your well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and manage service installations and activations while communicating with customers and internal teams to ensure timely and accurate service delivery. | 1-2 years of experience in service delivery or customer service, strong communication skills, proficiency with service management software and Microsoft Office, and strong organizational abilities. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service. Our company values innovation, employee growth, and community engagement. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring our customers receive timely and accurate service installations and activations. You will be the key liaison between customers, field technicians, and internal teams to guarantee a seamless service delivery experience. What You'll Do: - You will coordinate and schedule service installations and activations to meet customer expectations. - You will communicate effectively with customers to provide updates and resolve any service-related issues. - You will collaborate with field technicians and internal departments to ensure accurate and timely service fulfillment. - You will monitor service delivery progress and proactively address any delays or challenges. - You will maintain detailed records of service orders and customer interactions. - You will assist in troubleshooting service delivery problems and escalate issues when necessary. - You will contribute to process improvements to enhance service delivery efficiency. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong communication and interpersonal skills to interact with customers and team members. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of field service operations and scheduling systems. - Familiarity with troubleshooting technical service issues. - Customer service certification or related training. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment that values diversity. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Manage and coordinate service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service roles, proficiency with service management software, strong communication and organizational skills. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and managing service orders, working closely with internal teams to meet customer expectations and maintain high satisfaction levels. What You'll Do: - You will process and manage service orders efficiently to ensure timely fulfillment. - You will coordinate with field technicians and other departments to resolve service issues. - You will monitor service delivery progress and update customers and stakeholders accordingly. - You will troubleshoot and escalate service delivery problems to appropriate teams. - You will maintain accurate records of service orders and customer interactions. - You will contribute to continuous improvement initiatives to enhance service delivery processes. - You will communicate effectively with customers to provide updates and resolve inquiries. - You will adhere to company policies and compliance standards in all service activities. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Proficiency in using service management software and Microsoft Office Suite. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment and independently when needed. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service delivery processes. - Familiarity with CRM and ticketing systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health and well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
Coordinate and manage service delivery schedules, communicate with teams and customers, track service progress, troubleshoot issues, support process improvements, and maintain records. | 1-2 years experience in service delivery or customer service, strong communication and organizational skills, proficiency with service management software and Microsoft Office. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, growth, and wellness for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be the key point of contact for coordinating service fulfillment activities, helping to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will coordinate and manage service delivery schedules to meet customer expectations. - You will communicate effectively with internal teams and customers to resolve service issues. - You will track and document service fulfillment progress and outcomes. - You will assist in troubleshooting and escalating service delivery problems as needed. - You will support process improvements to enhance service delivery efficiency. - You will maintain accurate records and ensure compliance with company policies. - You will collaborate with cross-functional teams to support overall business goals. What You Bring: - Minimum of 1-2 years experience in service delivery, customer service, or related roles. - Strong communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Proficiency with service management software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service delivery processes. - Familiarity with CRM and ticketing systems. - Problem-solving mindset with a proactive approach. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer wellness programs and employee assistance resources. - We offer employee discounts on our products and services. Ready to Apply? If you are passionate about delivering excellent service and want to grow your career with a dynamic company, please submit your application through our careers page at www.cableone.com/careers.
Coordinate and execute service orders to ensure timely and accurate delivery while maintaining high customer satisfaction. | 1-2 years of experience in service delivery or customer service, strong communication and organizational skills, proficiency with service management software. | Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction and operational efficiency. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service order status and proactively address any issues or delays. - You will communicate effectively with customers to provide updates and resolve concerns. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service technologies. - Familiarity with CRM and order management systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible scheduling to support work-life balance. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!
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