Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service requests and resolve any issues that arise during fulfillment. - You will maintain detailed records of service activities and customer interactions. - You will communicate proactively with customers to provide updates and resolve concerns. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment. - Proficiency with computer systems and software applications. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with field service operations. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible scheduling to support work-life balance. Ready to Apply? If you are passionate about delivering exceptional service and want to join a dynamic team, please submit your application through our careers page at www.cableone.com/careers.