Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and digital phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and fulfill service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service order status and proactively address any issues or delays. - You will communicate effectively with customers to provide updates and resolve concerns. - You will maintain detailed records of service activities and customer interactions. - You will assist in troubleshooting service delivery problems and escalate when necessary. - You will contribute to continuous improvement initiatives to enhance service fulfillment processes. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications or cable industry. - Knowledge of service order management systems. - Customer relationship management (CRM) experience. - Problem-solving skills with a proactive approach. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and employee assistance resources. - We offer flexible work schedules to support work-life balance. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!