Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology and exceptional service, fostering a culture of respect, wellness, and career growth for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction and operational efficiency. What You'll Do: - You will process and manage service orders accurately and efficiently. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service fulfillment progress and resolve any issues that arise. - You will communicate proactively with customers regarding service status and updates. - You will maintain detailed records of service activities and customer interactions. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. - You will collaborate with team members to achieve departmental goals. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or a related field. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with computer systems and software applications. - A customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with compliance standards and regulatory requirements. - Previous experience working in a team-oriented environment. What We Offer: - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer health and wellness programs to support your well-being. - We offer employee discounts on our products and services. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!