Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand family, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and executing service orders, working closely with internal teams to maintain high standards of customer satisfaction. What You'll Do: - You will process and manage service orders efficiently to meet customer expectations. - You will coordinate with field technicians and other departments to ensure seamless service delivery. - You will monitor service fulfillment progress and resolve any issues that arise. - You will maintain accurate records and documentation related to service orders. - You will communicate proactively with customers and internal teams regarding order status. - You will assist in identifying process improvements to enhance service delivery. - You will support compliance with company policies and industry regulations. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related fields. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment. - Proficiency with computer systems and software applications. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of service order management systems. - Familiarity with cable or internet service technologies. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive work environment that values diversity and inclusion. - We offer wellness programs and resources to support your health. - We offer employee discounts on our products and services. Ready to Apply? Please submit your application through our careers page on the Cable One website. We look forward to connecting with you and exploring how you can contribute to our team.