Cable One

Compensation

Full Description

Job Title: Service Delivery Fulfillment Specialist I Company Overview: Cable One, operating under the Sparklight brand, is a leading provider of high-speed internet, cable TV, and phone services across the United States. We are committed to connecting our customers and communities with reliable technology solutions while fostering a supportive and inclusive workplace for our associates. Role Overview: As a Service Delivery Fulfillment Specialist I, you will play a crucial role in ensuring timely and accurate service delivery to our customers. You will be responsible for coordinating and managing service orders, working closely with internal teams to meet customer expectations and maintain high satisfaction levels. What You'll Do: - You will process and manage service orders efficiently to ensure timely fulfillment. - You will coordinate with field technicians and other departments to resolve service issues. - You will communicate proactively with customers regarding service status and updates. - You will maintain accurate records of service activities and customer interactions. - You will troubleshoot and escalate service delivery problems as needed. - You will support continuous improvement initiatives to enhance service delivery processes. - You will collaborate with team members to meet departmental goals and customer satisfaction targets. What You Bring: - Minimum of 1-2 years of experience in service delivery, customer service, or related roles. - Strong organizational skills with attention to detail. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a fast-paced environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the telecommunications industry. - Knowledge of cable and internet service technologies. - Familiarity with CRM and order management systems. - Problem-solving skills with a customer-focused mindset. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer wellness programs and employee assistance resources. - We offer paid time off and flexible scheduling options. Ready to Apply? To join our team as a Service Delivery Fulfillment Specialist I, please submit your resume and cover letter through our careers page at www.cableone.com/careers. We look forward to connecting with you!